I had a small non malignant tumor removed from my tongue on a Monday. The paperwork I brought home…read moresaid the pain would peak in 3-4 days. The following Monday, 7 days later, I was in bad pain. I called Dr. Gianni's office and asked if I whoever answered the phone if I could com in. She asked Dr. Ganni and he said no, the pain was just taking a little longer to go away. I told the "receptionist" I really wanted to see the doctor because it hurt so bad. She went and asked him again, and he said no again, and that he would call me out some mouthwash. I couldn't believe that he wouldn't see me in case there was something wrong. The receptionist wasn't overly nice either. I just felt like he ordered that mouthwash to get me to shut up and not come in. That afternoon my mouth, throat and ear hurt so bad I went to urgent care. The doctor said there was absolutely nothing wrong with my ear, but a nerve might have been injured during the procedure. He recommended I go to an ear, nose, and throat specialist. I went the next morning and the doctor there said there was nothing wrong with my ear, but inflammation from the surgery might have inflamed the eustachian tube and gave me prednisone and mouthwash. I was still taking antibiotics Dr. Ganni had given me. I also was still taking taking antibiotics and had a steroid injection for something different. It's been two weeks now and can't eat or sleep because pain in mouth and ear. Have not heard a word from Dr. Ganni's office. I go back to the ENT doctor tomorrow. I'm very disappointed in Dr. Ganni. He had extracted a tooth for me a few ago and everything was fine. This time he dropped the ball.

I just had my tooth removed and I'm telling you if you need one removed come here I literally have…read moreno pain after removal!!! Best around bmt

I've had several implants because of Sjorgrens. He's very knowledgeable. He's really helped me…read morein getting through this autoimmune disease. I just want to thank him and his wonderful team.

I have been a patient of Dr Mazratian many years. He is awesome at his work. His office staff are…read moreamazingly polite and professional. If you have dental problems? You really need to make an appointment with this Dr. he really knows how to help you and your problems with your teeth. Thank you for everything you guys did for me!

This is regarding the lead hygienist Mrs Chelsea glover. She did an amazing job at explaining…read moreeverything to me and did my deep root cleaning nearly pain free (I'm a big baby so I can't say zero) but she did a good job at keeping my mind off of my teeth. she is extremely kind, charismatic and warm. Definitely made me feel at home and I'm petrified of anything dental related and she completely eased that tension and explained everything in great detail leaving nothing to question. Very very happy with my results. I will however be writing a separate review to review the dentist as I'm currently waiting for a double extraction and bone graph. but as far as hygienists go she's top tier !!!!!!!!!!

If I could give zero stars , I would. I made an appointment last night for today.I get to the…read moreemployment on time and they tell me that I didn't confirm the appointment that I just made last night. I have a severe tooth infection.It is a Friday Memorial Day is Monday.I can't be seen until Tuesday.I'm sitting in the parking lot still before my appointment.Time balling my eyes out. I don't know how this business is ran , but they just let me walk out the door and i'm fixing to spend thousands of dollars on my mouth , i'm disgusted8

Two years ago my crown fell out after 20 yrs. Called my insurance carrier for Dentist in my area…read more After several calls to these on their network, no one would take my insurance. I received a verbal agreement from my insurance carrier to go outside network and they would pay for costs. Found Southern Oaks on Calder. Talked and went in an got verbal assurances that the costs would be covered by my insurance and all I would pay would be an initial cost of $39.00, I agreed, set up an appointment, paired my $39 dollars on Credit card. Can in got prep work done and a Temporary crown, about 7 days later got call came in and had Crown installed and left. That was August 2022!! Today August 29th 2024 I received a RED letter invoice stating that I owed $ 483.60 and had 30 days to pay it, or it would got to collection agency. It was Friday around 3:45 pm, tried to call them and no one answered, left a message. Called United Healthcare told them what happened, the woman called their accounting office, the 3 of us talked and that's when I found out about the outstanding amount that was not paid and now it was too late for me to dispute or appeal why the cost was not paid. The agent said she would call me back Tuesday after Labor day, and we would both call the Dental office. Tuesday we called on a three way call and talked to Brittany. Brittany informed us that they had problems with the staff their and records were misplaced due to the staff they had at the time. And that's why I got the bill. I told her that was their fault and now nothing can be done because it's been too years and their no way for an appeal or a way to correct their mistakes. Brittany said she had to get with the staff and get back to us. The insurance agent said she would follow up with me on that Friday Sept 6th 2024 to see if they got back to me. About 10 minutes later, Brittany called back stating that for some reason they don't know why that I called their office on Sept 17th of 2022 and I was informed them of the outstanding bill. I questioned her about why would I call if I had no problems to speak of, which she had no answer, as if I caught her in a lie. Then why did I never receive a billing invoice, with that Brittany made an excuse to talk to the staff again My question to myself was waiting didn't Brittany say that there was a mess up with their records and now Brittany is saying they informed me on a fictitious call I made, and why then did they not send out a bill then?? What the day after I called allegedly called you was the day your records magically got messed up? Went to Better Business Bureau to file complaint and their was already someone else complaining about the same thing, checked their reviews on Yelp and found another person complaining about the same thing. Seems that this must be a common Accuracy with Southern Oaks Dental on Calder. As if they would rather get the entire payment from their clients then take discounted payments from insurance company.

I will never be returning to Southern Oaks and it's unfortunate because the orthodontist the nurses…read moreand dentists we've worked with are incredible. It's the office staff that needs serious help. They gave me an entire work up of the dental work I would need, with prices included for each thing only to tell me later that they made a mistake and I actually owed significantly more than I was first told. They made a mistake, but I had to pay for it and when I cried because I found out about the mistake I was told by their staff to calm down. I tried to look past that and thought, "Well everyone makes mistakes." This was last year around June and then literally today, I had an appointment that I booked two weeks ago and I made it very clear I would need to know a cost of the appointment BEFORE I went and I called several times to reiterate that, and every time I was told I would be called the Friday before with that information. The only call I got was to tell me some info was wrong, I corrected it and was told they would call me before the end of the day and did they? You guessed it, they did not. It's ridiculous that I could predict that they would fall down on the job and continue to have insensitivity towards patients. Needless to say my whole family is now looking for another practice.

Received the best care from an experienced amazing dentist and caring dental staff the Office was…read morevery clean and everything was up to date

I am writing this review because someone I trust was treated here and shared their experience with…read moreme. They told me the dentist said, "I'm not a Mexican. I don't work for free," during their visit. If this is accurate, it is an extremely unprofessional and discriminatory remark, and completely unacceptable in a healthcare setting. Even if there was a misunderstanding about payment or insurance, there is never a reason for any medical professional to use ethnicity as part of the conversation. Patients deserve respect, and comments like this create an environment that feels hostile and unsafe. I encourage anyone considering this office to be aware of this experience and to choose providers who treat all patients with dignity.

Love this office and Dr Risinger! Had amazing results! Got braces at as adult after a bad…read moreexperience as a teenager. Wore braces for two years. My appointments were always quick little wait time! They set up a payment plan that's affordable.

Very friendly and very honest people. They answer every single question you have with eagerness and…read morea smile... and they've been this way for years!!!! With no hesitation do I recommend Dr. Risinger! He's the best in the area and I've seen many of his results.