BMO has been so difficult to work with, I'm not even sure they *like* having customers…read more My grandpa has been a BMO customer for decades; he needs help with his accounts these days, and I honestly cannot believe that BMO has treated us like this. Three months ago, I needed to set up a guardianship bank account for my granddad's bank accounts. Guardianship is more unusual than having POA (power of attorney), but not unheard of. I can't just be added to grandpa's checking & savings accounts; a new guardianship account needs to be set up. Ok, no problem. Here's what it took to set up that account: - BMO's legal department took three business days to tell me I didn't have the right paperwork. Ok, no problem. - After I submitted the correct paperwork, it took them another three days to review it. - No one even tried calling me; just like the first time, I called BMO after 3 business days to see if their 24-48 hour process was done. - I had to make an appointment to open the new account; no one had time to help me for another two business days. - Despite having an appointment & showing up on time, I waited 30 minutes. - It took 4.5 hours to set up the account. Between that & drive time, I missed a full day of work. - I specifically asked what paperwork I'd need to set up the account. BMO had all my paperwork for over a week, but no one could be bothered to tell me about a vital piece of paperwork they required. I had to go home & come back with that before they could finish. After the account was set up, it didn't even work! The only way to access my granddad's funds is to write a check: - BMO does not provide free checks. Free checks aren't a common feature, but there's no other way to access his money. - BMO's banker lied and said she ordered a debit card. - After three weeks, I had no debit card; when I called customer service, BMO said they do not allow a debit card for this type of account; no debit card means no ATM use. - BMO does not allow Zelle, online billpay, or mobile check deposit for this type of account. - BMO Mortgage holds my grandpa's mortgage. I signed paperwork *twice* to autopay grandpa's mortgage from the new account. The autopay didn't happen, and BMO even charged a $50 "late fee"! - I disputed the mortgage late fee, and have heard nothing back from BMO. Opened a 2nd checking account: - I tried setting up a normal checking account, in my name, to try to get around the above usage issues & stay a BMO customer. - Despite understanding the problems with the first BMO account, grandpa's attorney says that grandpa's name *must* be on the account holding his money. Ok, fair. - I asked BMO to add grandpa's name to the account- a last ditch, desperate effort to stay a BMO customer. The banker told me that the only thing they could do was... change this account to a guardianship account. With ALL the same issues above. So what should I do after all this hassle? By hassle, I mean: - 12-14 hours of my time sucked away- which doesn't include drive time; - BMO bankers' lies, misrepresentations, and different workers telling me different info & requirements; - BMO bankers' refusal to be helpful and try to solve problems, but often telling me to call other departments and talk to other workers; - BMO workers' condescension & poor attitudes; - And most of all, that their accounts don't work. Well, naturally I withdrew all of grandpa's money and walked into Bank of America 2 weeks ago. 2.5 hours after walking in, I had a guardianship account. I was not a BoA customer before that day. The customer service differences between BMO, and BoA & my own bank are STARK. If, like my bank, BMO had just politely said "We don't specialize in guardianship accounts, you might have better luck elsewhere", then no harm, no foul! I'd still have a good opinion of BMO. But no... as my furious husband said this week- when we left BMO after I tried & failed to get grandpa's latest mortgage statement- "If I treated a customer the way you were just treated, my boss would FIRE ME- and he's known & respected my work for over fifteen years."

I would rate this bank zero if I could, I had a fraudulent transaction on my account so I called…read moreand disputed the charge and requested a new debit card to be sent, during that time of a new card to be mailed and received I called to activate the new card and found out my account was closed and charged off to collections, this is completely against best practices and my account was not used as I was waiting for new debit card and unable to make a deposit due to not having a working debit card as I reported mine being used fraudulently and there business hours to make an in person deposit as they close at 3pm due to staffing, I am at work during the time they open and close!!! Completely unacceptable especially with a dispute going on!!!

This branch is awesome! Everyone here is super friendly and knowledgeable!…read moreI really appreciate Kat and Courtney for going above and beyond to help me! May have misspelled a name but thank you guys!

From the owner: We make banking less complicated and your financial goals more attainable. We're local, have a…read moreproven track record, and we're great listeners. Plus, the money we earn from interest and fees goes back into our credit union in the form of better interest rates, lower fees, and dividends for you.

Great customer service today!! The Australian guy was so friendly and so helpful that it made going…read moreto the bank more pleasurable

From the owner: Based in Colorado Springs - Ent is Colorado's leading credit union, providing a full range of…read morefinancial solutions to communities along the Front Range, from savings and checking accounts to mortgage loans. At Ent, you're not a customer. You're an owner-member. Our goal is to build long-lasting relationships to improve your financial life. We deliver value to our owner-members by offering higher dividends on savings, decreased rates on loans, lower or no fees for services. The Broomfield Service Center is located near the Walmart Supercenter off of W. 120th Ave. This center offers instant issue debit cards, mortgage loans, HELOCs and many other products. Insured by the NCUA | Equal Housing Lender.

*UPDATE, WELLS FARGO RESPONDED TO ME BY EMAIL AND TOLD ME TO OPEN AN INVESTIGATION AGAIN AND CALL…read moreTHEIR CLAIMS NUMBER. AFTER TELLING THEM I DID THAT 6 TIMES LOL. WHAT A CROCK OF SHI** *NOTE MY ISSUE IS STILL NOT RESOLVED* Wells fargo is the worst bank in the world. Wells fargo's customer makes me sick to my stomach. I made a transaction for $1000+ and canceled it the same day. Seconds after doing it. I gave Wells Fargo the transaction number and reference number of cancelation from the company. I opened 6 different 'investigations' over 8 months and gave them this information over and over. Wells fargo proceeded to call me a liar and closed every case without giving me my money back. Everytime I went into a bank location, zero help from the managers/employees. *Arms up in the air* "sorry, call the number." ??? I canceled a transaction, the money goes back to my account. It says that on the screen of whatever you're on "money will go back within 7-10 business days." An air-headed manager at wells fargo told me that because wells fargo doesn't have a relationship with a certain company I should use companies wells fargo had a relationship with...? Wells Fargo deals with any company, it's money. The way I've been turned away in their locations, and on their special phone number is complete garbage. Not one person I've spoken to on the phone or in their banks has any brains or customer service skills. I'm still out $1000+ that's mine; I have the reference number of cancelation. It's such an easy fix. A transaction was canceled, give the money back to the customer. Wells fargo continues to hold my money hostage and call me a liar. We are in a 'pandemic', they make you wear masks in their store. But for my situation, while many are struggling, they're robbing me of my money and offering ZERO help. Worst bank ever.

I have been a Wells Fargo customer for many years. I seldom go into the branch, I do most of my…read morebanking online. However, this review is about the Home Equity Loan process I recently experienced. I had a very positive experience working with Belinda in getting the process started. I was able to make a same-day appointment and sat with Belinda and she explained my options. What is extremely unfortunate is that Wells Fargo, the corporation, will not allow you to work with a personal banker at the branch for the whole process. I did not understand this. My paperwork was sent to some facility down in Colorado Springs and I was forced to play phone-tag with someone down there for the majority of the process. And, they won't give you a direct number for the person you are working with, you constantly have to dial in to this obnoxious automated system. Not once did it get me to the correct person on the first attempt. The only way you can submit documents is by fax, which is ridiculous. I did my closing with Belinda at the branch, and that went well. I shared my frustration about the rest of the process and she let me know that the personal bankers used to be able to handle the whole process, but it has now been force-centrallized. Very frustrating. When my loan came through, I asked for it to be accessible online and was given yet another phone number to call. So, even though I had a positive experience in the branch, this business of being passed off and forced to spend my time on hold and dealing with various automated phone systems and making the simple submission of documents so difficult will be the reason that I will never go back to Wells Fargo for this kind of service, ever again.

In the last six months my debit card, credit card, was cancelled! Now I can't get online! Do not…read moreuse this bank!

I've had nothing but trouble since I opened an account with Bellco Credit Union recently. The agent…read morewas new, but tried to be helpful but the Bellco systems were overwhelming. I had to rewrite my vitals on numerous pages taking a lot of time. You would have thought that you were still in the age of carbon pager not computers. Since opening my account I've been prevented from reaching it online due to constant problems trying to login to my account. I've dealt with three IT people who although very friendly haven't been able to figure out why once I've fixed the login problem it prevents me from being able to login again. I'm still nervous about my account as I received 2 identical letters from Bellco with the heading of Bellco Student Banking showing that I have a zero account balance. I'm 78 and haven't had a student loan for decades and never with Bellco. Not being able to login & see what they list for my account balance combined with these letters is keeping me on edge. I hope to be able to retrieve my money from Bellco & transfer it it to a way more efficient company. Rick

Client relationship consultant rude and unhelpful. Giselle refused to follow the advice given by US…read moreBank corporate. I wouldn't use this branch either. Poor customer service.

This bank is inside a King Soopers, and I thought that because of this I wasnt going to get the…read moresame level of service as if I went to a stand alone building. But I was pleasantly pleased with how effortlessly my banking transaction progressed. My transaction was completed in less time than I thought which allowed me to grab something to eat from the grocery stores deli section.

Very helpful. I opened my chase account at this branch and…read morethey were very helpful. Every time I come into Chase, they always call me by name and serve me with a smile. Staff is just amazingly helpful and kind towards their customers.

I received a Check Reissue Affidavit in the mail from Chase Bank. The instructions in the letter…read morewere not clear on where to send back the signed affidavit (there were 2 different addresses on the letter and affidavit). I tried to call the number that was in the letter and kept getting transferred around. I decided to drive down to the Westminster branch to see if they could clear up the confusion and tell me where to mail the affidavit. I explained to them that I was on a timeline and needed to mail it to the correct address and did not have time to mail it to the wrong address and have it sent back to me. The banker looked at the letter and affidavit and told me that she guessed that I should mail it to the address on the affidavit. I told them that I could guess too and that is not what I was looking for. I asked them if they could confirm that the address on the affidavit was the correct address. They told me to call the number on the letter. I had already done that and it was no help at all. They did not care and were not willing to do anything else to help with this matter. Terrible service. These people do not care about their customers and do not have time to help. Very dissatisfied!

Incredible customer service and care. Thoughtful, respectful and efficient with regards to…read moreassisting us with a sudden death. David Mitchell and Bianca with whom we worked. were remarkable. We are grateful. This is now our favorite WF branch!

I had to open an estate account and fortunately, Chris Federman from the Arvada branch was able to…read moregive me guidance and advice during this somewhat emotional time. I want to recognize Chris for his professionalism and flexibility to ensure this happened thank you, Chris!

I have been with FirstBank for several years. The other day I got a refund in the mail for 50.00…read more It was after the bank lobby was closed, so I went to the drive-through. I signed the check and sent the needed document to get the check cashed. I stopped and counted before I pulled out of the drive-through. GLAD THAT I DID. The teller had sent 40.00 back to me in an envelope. There was one twenty and two ten dollar bills. I rang the teller back and told them that they had shorted me 10.00. They said, "Oh, sorry, I just noticed that." SURE you did. You noticed it because I found you out!! She then sent over a ten-dollar bill and I drove away. ALWAYS COUNT YOUR CASH BACK WHEN YOU USE THE DRIVE UP. FirstBank, PAY YOUR PEOPLE BETTER!!

I feel scared too give these people my money every time I go there.. there is a very flamboyant…read moregentleman that likes too talk too himself and really creeps me out. A bald lady that acts like she doesn't want too be there. A branch manager that doesn't know how too do her job when asked a simple question.. personally I would drive too the branch off 64th and ward.. at least that staff seems normal