This hotel is far better than many Ive stayed in from both Marriott snd Hilton properties. Id compare its 'level' to a Renaissance or similar. The lobby & lounge are quite large with LOTS of seating & small tables. Plenty (again, LOTS) of work stations - and big bonus for smaller business groups; they have small "meeting rooms" that are like a 1/2 boardroom with a large work desk & it looked like a PC as well. Rooms are extremely nice. Clean and very modern. Seems still new. Far better than any Courtyard or Hilton Garden Inn. No carpet in rooms. Great space & well sized. Self-Parking is $20-30/day, but it's like that everywhere in this area. Valet $44. VERY convenient here, you can walk across the street (more like an entry-drive to the plaza) to a Starbucks, fabulous Italian restaurant, and about 3-4 other restaurants. Super convenient. Lastly, the staff here are EXTREMELY pleasant and helpful. Polished etiquette and the level of service is stellar. read more

I was really excited to stay here because I loved my stay at the AC Hotel in Seattle. This location has easy access to highways and nearby shop, seems safe, and the staff (especially the valet team!) were nice and friendly. They have a mini fridge that comes with 2 water bottles daily and a safety deposit box (although the one in my first room didn't work) in each room. I loved the modern, more minimal look of the rooms, the water pressure was great, and I enjoyed using the gym (even though half the machines were out of service). There were minor issues with cleanliness and being charged for valet parking instead of self-parking, a bigger issue with noise level and trying to change to a different room, and what would've been a 3.5 star review even after all the mishaps resulted in a downgrade because of empty words by management after they reached out to me a week after my stay... which leaves a really poor impression of the brand. The first room I had did not have any conditioner in the shower and was not refilled after housekeeping cleaned the room. It also came with an obviously previously used lotion bottle. There was dust and pieces of dried rice on the floor (which were not from me) when I arrived. The room was next to the elevator, gym, and what was probably the supplies room for housekeeping, and it was pretty noisy. After 2 nights, I stopped at the front desk, and the lady at the front desk worked on it for 20 min, left a note in my file, and told me to check back in the afternoon. No notes were found when I stopped by later, and they had to redo the whole process. I was told the replacement room was exactly the same other than a light for the hearing impaired. But I found out on arrival that it was also a mobility disability room-- meaning the room was not the same-- no glass shower, no futon. I was disappointed to be placed into this room after being reassured that the room would be the same. But the room was cleaner and quieter since it was down the hallway. For being on a relaxing vacation, I was a little annoyed about my sleep on this trip and the room issues. The invoice emailed to me on the day of checkout also noted charges for valet which I did not use. They were able to fix the charges after looking into the records for validated parking. I felt like I had to put in quite a bit of effort for staying at this hotel when it should be effortless and actually enjoyable. I filled out the feedback form they emailed to me a week after my stay, and management reached out afterwards to apologize via email and said reward points would be added to my account... and it never appeared. I emailed him back asking him about it and never received a reply. I guess this is how they train their management to try and appease guests, words of reassurance (the front desk had also said they would credit some points for the hassle but that never happened either). That fired me up and motivated me to actually write a poor review (which I'm not super fond of doing). I for sure won't be staying here again, but I may suggest it to friends who are heavy sleepers since the hotel has a nice and convenient location next to the airport. It was also pretty busy with business travelers, so it might be good for anyone looking to network. read more

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AC is amazing!! Very clean! It has everything we need and dog friendly!! It has a very nice bar for cocktails after a long drive from Las Vegas!! read more

The room A/C is really loud and could not get good sleep. Provided feedbacks at checkout and no follow up or response at all. Will try to avoid this hotel next time read more

AC hotel rooms are pretty standard: all the rooms looks alike. So you always know what the room will look like from one property to the next. Hotel rooms are very minimalist. The differences that you will experience is the hospitality at the hotel,lobby, restaurant and perhaps the gym area. We appreciate the lack of carpet from a cleanliness standpoint. This hotel is all about location, location and location. Centrally located to businesses, high end restaurants and more. Located in the heart of AC. Despite the location, this hotel had some major misses, below are some of the issues: Issues: 1. Low water pressure 2. Rooms not sound proof 3. Pool area dirty: staff did not pick up and replace towels 4. Bad water in sinks: not drinkable 5. Air conditioner sounds like a plan preparing for lift off: super loud 6. Also lack of Greek products in shower read more

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This is my first time trying out a new hotel since I always stay with Hilton branch and I gotta say I like it. The staff and workers are very friendly and accommodating toward customer needs. The hotel itself is very clean and positive vibe. The room is very comfortable and you can watch Netflix from the tv. The bed itself is very comfortable and you will feel like sleeping on a cloud. They do have black out curtains, which further help with sleep. I believe the walls might be sound proof because I did not hear anything from my neighbors, which is good. They gave me 2 complementary water in the fridge. I will def return here for future stay when visiting Irvine again. Unfortunately you gotta pay for parking. It's $42 for valet parking and $30 for self parking at a garage nearby. Other than that I recommend this spot read more

Was charged twice and when i brought it up, they said they would reverse the charge. Well that never happened and i had to call Marriot and they called Cindy and was supposed to take care of the double charge and refund the parking as a courtesy..that never happened either. This literally has never happened to me, highly disappointed in the lack of accountability and follow through read more

RYAN the front desk messed up our reservation, we are getting married 8/8 in Laguna beach so as a gift my husbands sister booked the room 8/7 She spoke to JUDE 3 times to make sure everything was ok we needed a card for incidentals (which is normal) RYAN messed up the reservation and charged everything to the sister's card even though we said we WANT TO PUT A CARD ON FILE, we were told by the sister's SO I HANDED HIM MY CARD They charged the CARD ON FILE instead, he was so flustered we asked to speak to a manager but he told us to just go check in everything was ok We came back down because I left a key card in my car he made a new one We later came back down asked about dinner We spoke to font desk 3-5 times from 6pm to 8pm Not once did anyone ask again for a card on file after ALL THESE INTERACTIONS We hear the phone ring in the room and tbh I didn't know what it was, we had the office on (tv show) so I thought it was that Around 930pm someone knocks on the door at our room WITH THE PRIVACY SIGN We have to change and they keep knocking (I'm trying on my 3 outfits for 8/8) I don't know what he saw or what to prompt him to just show up at our room at 930 pm Hayden the "manager" is argumentative and aggressive. He then says we have to put a card for incedentails WE ALREADY TRIED TO! They messed it up from the beginning! WHY ARE YOY HERE AT 930 PM CANT THIS BE IN THE MORNING???? He argues with me and I'm so uncomfortable I felt SO unsafe. HE COMES BACK AGAIN!!! HE WONT LEAVE ME ALONE HES HARASSING ME AT THIS POINT We decided to go home and LEAVE THE BUILDING THATS HOW BAD IT WAS!!!! How creepy!!!! HE CAN JUST COME INTO YOUR ROOM WHAT IS THIS HOTEL??? And as we left and he yelled at us on the way out "I still need your card to charge you" WORST EXPERIENCE IVE EVER HAD!!!! DO NOT COME HERE read more

The AC Hotel is perfectly located in the middle of the Park Place Community in Irvine. Conveniently located within walking distance of a variety of restaurants like Ruth's Chris (Steakhouse), Postino (Italian), Puesto (Mexican). The John Wayne airport is a short drive away. The Mexican restaurant, Puesto Park Place is actually within the same building. You simply walk out the back side (which feels like it should be the front) of the hotel (opposite the entrance) and make a right. The restaurant is on the corner. The Hotel also has their own restaurant and cocktail bar. The staff at the hotel were all extremely friendly and professional. I enjoyed my stay at the hotel aside from the noisy bathroom fans that do not turn off. If you are a light sleeper, bring your ear plugs. It was hard to get a good nights rest. As some mentioned, its a standard hotel. Nothing fancy, but has all the right amenities. IF they can figure out the bathroom fan, then I would have rated this place 4-stars. Either change the bathroom doors from the sliding glass door so you can sound proof the restaurant. OR change out the fans so they can be turned off. read more

This hotel has PAPER THIN walls!! You will here everything in the rooms next door! The rooms smell stringly of flea spray, as it is a oet fruendly hotel. My room snelked toxic. Also the self parking is terribly inconvenient,and it in a parking structure quite a ways away, and costs an additional $30 per night! I was not happy with this. On the plus side, Staff was very friendly,, and the bed was very comfortable to me. Shower was hot too. I would not stay here again though, due to the negatives outweighing the positives for me. read more

Bartender. Come visit AC Lounge. Happy hour Monday through Sunday. Or... European breakfast served @ 6:30 AM Monday through Friday. Weekends vary. read more

Extremely Disappointing Stay - Poor Service and Rude Staff I've stayed at many Marriott properties, but this was by far the worst experience I've had. We specifically booked a room with a king-size bed, but upon check-in, the front desk staff insisted we provide a confirmation number to "verify" the bed type. I showed everything--my ID, the booking confirmation--but we were still given a room with two double beds. When I went back to request the correct room, the receptionist was incredibly rude and acted like it was our fault. There was zero effort to make things right or even acknowledge the inconvenience. To make matters worse, the phone in our room wasn't even connected, so we couldn't call the front desk for assistance. The overall atmosphere was unwelcoming, and it felt like the staff didn't want us there. Every interaction with them came off as dismissive and unprofessional. I expect better from the Marriott brand. I won't be returning to this location and would not recommend it to anyone. read more

workers were nice, but there were issues.. the digital key rarely worked, had to come downstairs to get a new key, the bathroom door was stuck, and I eventually had to move rooms completely because there was a never ending drip in the bathroom and I couldn't just shut the door because that was stuck. They advertised EV charging as an amenity.. I was under the impression that it was for hotel guests, however its just a public charger anyone can use in a public garage... Other hotels list EV charging as an amenity but have it for only guests.. This seemed to be very odd, they might as well advertise that they have awesome restaurants and a full size gym. There is an LA fitness near by and lots of restuarants none of which are exclusive to the hotel. People were nice, the room I had was cursed. read more

Poor - stayed here over the break had jewellery stolen. Checked out of the room, within 30 minutes of returning to the room, jewelry was robbed. Rude staff, unhelpful. Avoid at all costs. read more

The pros- -Aestetics are minimal, dark soothing color pallete of espresso and taupe. The only white in there is the sheets and towels. It looks more of a singles pad vs a hotel room. -The AC is super cold and refreshing. -I love how freely I can get extra soaps. -The added touch of little fillable sachets and dried lavender offered was really a sweet thoughtful touch to guests. -The shower is exceptionally white and clean. I love that. I actually allowed myself to shower barefoot. I normally don't in hotels. I wear my rubber slippers. -The breakfast buffet food omlettes and other items were fancy and yummy. -Cons -The breakfast designated for our team wasn't great. I placed a high bar considering the impressive hotel room and lobby. -The cost of the breakfast buffet $21 an adult was expensive. -The cocktails at night were expensive. $16 for a Moscow Mule and no Happy Hour or complimentary evening wine like some hotels still have. -Beds were not comfortable. For the price I wouldn't stay there again. read more

AC Hotel Irvine - Good selection of nut bars, alcohol, food, & necessities. - Hotels Near Me - Irvine, California

I had very bad AC hotel Irvine experience, because of schedule change, I need to change the booking date, but they didn't response my message for two weeks, and my travel agent kept calling them, and they still charged for the schedule change long before the checking-in date, so far I never saw other hotels did charge for clients schedule change. and I asked them where I can put comments for my bad experience, they just simply ignored my message. Very bad experience, absolutely don't recommend. read more

This stay was definitely sub-par when compared to other AC hotel stays. This hotel just absolutely missed the mark for me. I was traveling for business and had called to see if I could have materials shipped here ahead of time - I was told it was no problem. My office shipped the materials ahead of time and I got confirmation that they shipped and were received and who signed for them. When I called the hotel to make sure they received them - I was told "no - they're not here". I gave it a few day and called again and was told "they're not here and no one works here with that name". I ended up having to bring three suitcases to get my stuff here. When I checked in - they checked and guess what they found? My four 26 pound packages so I had double the amount of stuff I needed. The manager helped me bring the boxes up to my room which I appreciated but it was frustrating. I do not love the parking situation. It's a bummer to have to cross the street to get to parking but it's even more frustrating to have to get a parking ticket every time you go in and get it validated every time I leave. It's $25 per day to self park but $40 to valet. On day three of my trip - my husband sent me flowers to my hotel. I found it a little odd that they entered my room and left them in the room rather than having me pick them up at the front desk. I'll chalk that up to being my husband's request. When I checked in, I declined maid service. However on day four I walked into my room and it was obvious someone had been there - some things randomly picked up, an extra set of sheets left on top of my dirty clothes, just weird. This felt like a violation and I wasn't happy about it. The room was clean and had a nice view. I appreciate having a shower that doesn't spray water all over the floor. There was plenty of room to spread out my stuff. I do have platinum status with Marriott so it may have been an upgraded room though I was disappointed to request a late check out and not get it. The location was nice and I liked being able to cross the street as needed for food and light shopping - the area was the biggest plus but otherwise- I wouldn't stay here again read more

Hayden, Dominic and Dean. Always make staying at the hotel very pleasant. They always make sure that everything is in order. Best hotel for business. read more

Swanky. Modern. Clean. Refreshing. Wonderful. I stay at a lot of hotels, in the states and overseas, due to business and holiday. I was stunned on how great this place is. From the modern layout of the room (king size bed), to the wood floors, the contemporary bathroom and perfect shower. The bed was comfy. There are outlets near the bed, big win; however they are USB-A. Since USB-C is used by iPhone, iPad and all recent Android phones, plus many laptops, it's time to switch out. So far, I have yet to find a hotel with USB-C. The breakfast is European Continental, and having been in Europe quite a bit, I concur. I do like read more

I stayed here when visiting my sister for a "staycation". I was looking forward to laying out by the pool but there wasn't enough water in the pool and it only went to four feet deep. No hot tub. Those are important things to know! Location wise you cannot beat this place. Starbucks right across the street and Mothers Market so you can get groceries or grab something from their deli. You have to have a key when on the elevator so safety wise it is great but the sensor can take a little bit before it goes green and registers. Definitely seems like a business trip type of hotel. Not a lot of amenities, they did have a gym next to the pool though. Some seating outside but not much, but better than nothing. Pool was too cold to get into unfortunately. read more

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Excellent stay! Great hotel and location. Rooms are quiet, clean, and beds and pillows are extremely comfortable. Front desk service has exceptional service and personalization. Also really impressed with the valet team. Car is always available quickly which is a huge added plus compared to some hotels. Location is excellent with Starbucks, Ruth Chris and Houston's across the street...to name a few. Noted mentions for above the top service: Dean, Hayden, Emilio and Robert...thank you, I will be back soon. read more

I really enjoyed my stay at this hotel! My flight landed earlier than the regular check in time and I was lucky enough to get an early check in. This location is also very convenient if you're flying in and out of John Wayne Airport. It was a 5-7 minute Uber/Lyft ride away. The hotel seems fairly new as it was clean and modern. The room was typical for any chain hotel, but it did not feel cramped. During my stay I did run into other customers who had issues with their rooms and had a difficult time with being able to speak to a manager, but my short stay went very smoothly and I would definitely stay here again. read more

If you're reading this consider yourself lucky. Don't stay here...this must be the socialist experiment hotel where they downsize every room ....all the same size very small. I guess the game plan is to get us used to those Japanese size pods where you can only crawl in and lay down...all for the same price. If you want a more luxurious feeling hotel with platinum benefits like M lounge stay at the Marriott Irvine Spectrum....if you know you know ....now you know. Done with AC hotels. read more

Bathroom fan is continuously on and cant be turned off. It disrupts sleep and is very noisy. I wouldnt come back to this hotel

This hotel is ok on the surface. Relatively clean, good location, walkable to restaurants and Starbucks. Having said that, parking is $28-40 a night, no discount even for upper levels of the Bonvoy program. There is also no lounge, no free breakfast offering and they don't offer bottled water at check-in like most Marriotts do. There was visible dust on some of the fixtures in our room which doesn't give me the best confidence about housekeeping. I would stay here again in a pinch but there are better options nearby! read more

My boyfriend and I stayed here over the weekend. The room was clean and the hotel was quiet. The valet was very friendly and the hotel was in a nice location. Downsides were that we had to pay $25 a night for parking at the lot a few minutes walk away. It was a big inconvenience as every time you came back from the parking garage you would have to take your ticket to the front desk and have them scan it. I don't understand why they don't offer free parking. Additionally we requested coffee creamer and toothbrushes on two separate occasions and we were told they would be sent right up and they never arrived. read more

Room cleanliness and subpar AC unit made thee stay here not worth the cost. It's in a great location, but I value a clean cool room over many other things. I was greeted with a large toe nail as I stepped from my shoes bare foot on to the floor under the edge of the bed. While kind enough to clean the room again, the damaged was done. The AC seemed to turn itself off at night and the room became warmer than I expected. Thus a sleepy sweaty unhappy work day started. read more

Total rip off, parking is not attached. You have to pay a small fortune for self parking and walk across a street to get the lobby.

Our second time staying here.Booked this last minute,needed something close to Orange Coast Community College. Great check in,fast,and love making special requests (more towels,blankets etc)on their Bonvoy app. Bar is open,yay! The deal is you must order food,it's a Covid regulation. We got a great Pinot and the bartender recommended the strawberry cheesecake,it was delicious. Great service at the bar! FYI it closes at 11pm read more

AC Hotel Irvine - Hanging out in the bar - Hotels Near Me - Irvine, California

I would recommend this hotel for its location, to great restaurants, as well as is fitness center, bar and restaurant. The rooms are nice and spacious showers are great and it's very modern looking overall. read more

Decent hotel in an ideal location. Disclaimer: I came on a business trip that was comped. There is still no housekeeping unless you request it, but employees don't even wear masks anymore... Rooms look modern, but walls are paper thin. You can hear everything! Glassware in the fridge was super dirty, and the bed sheets are scratchy. There are two complimentary water bottles in the fridge. There is no microwave. My room had a queen (?) sized bed with a couch. The TV does not turn unfortunately. The food at the bar downstairs is just okay. I tried avocado toast (not bad), sliders (do NOT get this the meat is so dry), pizza (meh), etc. You turn the lights/electricity on with your key card plugged in. Shower is hot. Overall, I would stay here again for the location. There is a shopping plaza across the street (Starbucks, burger places, Mother's Market, etc.). UC Irvine is around 2 miles away, and this area is pretty safe to walk around in. read more

1 star for the fact they have NO ROOMS SET ASIDE FOR PEOPLE WITH ALLERGIES TO PETS!!!!!!!!!! I can't believe that a place with over 171 rooms does NOT set aside a block of rooms for people with allergies!! Other hotels by the same company does why not here??? When has humans become the minorities!!! We contacted the hotel on our way in and was advised no rooms were set aside for people with allergies but the agent said he talked to his manager and ensure we were on an upper floor and housekeeping would go in and ensure no signs of pets where in the room. We arrived after 9pm and the guy at the desk brought up the pet thing but advised housekeeping went up to the room to ensure it was good. it became a banter back & forth about the pet friendly hotel -- yes- I get it!! Your pet friendly but why NOT 1 room set aside for people with allergies??? I was getting upset and he didn't care!!! It seem like he took it personally and before we knew it we were sent to our room and it WAS NOT on the upper floor like we were told ON the phone by the agent earlier. I think he switched room on us? When we got to the room I didn't smell any animal at first but as we settled in and showered I started to smell the scent of a dog! And it kept me up all night- NO Good nights rest. Oh and there was 2 pubic hairs on the toliet!! So I doubt cleaning went in and inspected before we arrived because he switched the rooms!! Well guess what!! When I woke up I had a slight red mark on my neck that turned into a huge red rash! Looked like hives and it was itchy! I have never had anything like this before? It's now a week later and the redness and itchiness is gone but it's still there?? I kept thinking I ate something? Maybe it was the sheets? I was allergic to the detergent but just maybe it was from an ANIMAL sleeping in the bed and it wasn't cleaned thoroughly?? We love dogs but I don't want to sleep with a dog? I don't want to have a rash or allergies so I don't own a dog! We will NEVER BE BACK here!! Not even comped parking not even a clean room Not even an ounce of sympathy!! Marriott got it WRONG!! read more

Stayed here for 5 nights and it is a decent business hotel. You can pay for valet parking or self park at the garage nearby (shared with LA fitness), but you need to validate your parking coupon every time which is quite a hassle. The room is spacious and decently cleaned, tho housekeeping didn't do a great job with vacuuming or cleaning our bathroom after 3 days of no service inspite of a tip The gym is small but has most of the things you need. My qualm is that they only had two treadmills and one of them was not working :( Oh, also walls are pretty thin so we could hear our neighbor snoring read more

We like to try different hotels each time we are in OC, and thus absolutely surpassed our expectations. We had a wonderful room location, clean, and VERY QUIET during our stay. Lobby was spotless, front desk was SO helpful, valet was friendly and chipper, and the drinks at the bar were fantastic. We really enjoyed our stay here. I also thought this location was excellent, as you can walk to MULTIPLE places and Uber 10 minutes to the Spectrum shopping center. I wanted a quick snack and was able to walk to Mother's Market across the street. Also, it sits directly on top of Puesto if you're in the mood for some amazing tacos! I wish I took down everyone's name who worked at the hotel because everyone was great! read more

Good location for a hotel near Lady M, UC Irvine, and some malls, as well as Disneyland if you so desire. Concierge could've been friendlier. Walls are thin. Parking is $20/night for hotel guests. Nice spacious updated rooms with outlets near beds and at the desk. The lights in the room are weird--they didn't always work, and I tried playing with the room key slot inside but nothing worked. Then they worked the next night around the same time. read more

AC Hotel Irvine - Bathroom - Hotels Near Me - Irvine, California

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The AC Hotel Irvine is probably better suited for those that are visiting the offices in the area. The hotel is near the airport as well (without the airport noise). I was drawn to the modern decor and layout in the rooms and hardware floors. I booked a King Balcony room. They put us in the corner room on the 6th floor. Loved the location of the room and the size of the balcony. The room itself was really small. There was no couch in our room, just an armchair. The large balcony made up for the lack of space in the room. These rooms are probably better for a solo traveler or a couple that Is very comfortable with each other as the bathroom and shower are a a unique set up. Our room overlooked the shopping center across the street that had a Ruth Chris, Starbucks, and a few other restaurants. The room showed signs of wear and tear -- white splotches on the sheer and block out curtains, shower head wouldn't stay up/kept sliding down, stains on the sheets, towels felt like rags (no fluff) or old gym towels despite being clean, etc. There were also dried Cherry pits on the balcony and behind the garbage can in the room (found it when we moved the garbage can closer for convenience). It felt awkward when we accidentally stepped on the pits outside. Made the room feel like it wasn't cleaned well. When I called down to the front desk to fix the shower head, they said they would send the engineer up in 10 mins but no one showed up. Generally, front desk was not helpful, but they weren't rude or offensive to us. We only stayed for one night so decided not to spend our time chasing down service issues and just put up with the room as is. Presto is located in the same building as AC Hotel but you'll need to exit the hotel to access the entrance to Puesto. The parking for the AC Hotel is shared with a public garage and cost us $20. It is also a one block away from the hotel and doesn't seem dedicated to the hotel. The valet let us park in front of the hotel for loading purposes only. The parking instructions are not obvious and you don't use your key card to get your car out after check-out so be sure to stop by the front desk to get some instructions before you try to exit the parking garage. After all, if you already paid for parking on your bill, you don't want to mistakenly give up your credit card at the parking exit and end up paying twice. Note: there is no in-person parking attendant in the parking garage. The instructions we were given from the front desk included pushing the "call attendant" button and holding our AC Hotel parking tag up to a camera. Parking lot seemed relatively safe though. read more

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We enjoyed our stay. The hotel is clean and modern. The service is exceptionally kind and accommodating. From the Valet, to the front desk... to the lobby bar. Each person we encountered who worked there went above and beyond. The pool is quaint - we actually went after hours and the gentlemen working by the gym didn't give us any grief (shh.... Thank you whoever you were ;) ) The entire next day was spent outside at the pool where we enjoyed food from Mother's Grocery store (located directly across the street from the hotel) and coffee from Starbucks (also located across the street) My ONLY complaint with this hotel... truly, the absolute only complaint I have, is that there isn't any room service. I'm not sure if that's a Covid thing or customary to the hotel. Not a deal breaker for us - we enjoyed our time! read more

AC Hotel Irvine - Hotels Near Me - Irvine, California

Just to preface, i really like AC hotels but I gave this 2 stars because of the execution and processes of this hotel. I do give places some slack but there were just one too many issues here that had caused me to spend extra time verifying if the staff executed on requests. The staff is really nice and friendly which is rare but i found charges on my card that I was never aware of and they did not inform me or provide a folio at checkout. I also am a gold status member and when i checked in, the front desk said he would set up late check out but upon confirming the day of, the front desk said it hasn't been set up yet. I had inquired about what the parking situation was at the front desk upon arrival but chose to park my car at a friends close by since the fee was $25 to self park. On my folio I found that they had automatically charged me $25 even though they never confirmed with me if i did want to self park. They also said they would only charge when i bring them the parking structure stub which i never did. Overall it a great place for aesthetics which why i prefer AC hotels but it is frustrating when i have to take the time to double check their work operationally this location is lacking which is unfortunate since i love the AC hotel brand everywhere i travel read more

AC Hotel Irvine - view from 2nd floor outdoor common area near pool - Hotels Near Me - Irvine, California

This review relates to the dining area open from 6:30am - 10:30am. I have enjoyed many business breakfast mtgs here before. Albeit a $20/person (after tip/tax) essentially a European inspired breakfast with many toasts, breads, other carbs, sliced ham, sliced cheese, yogurt, stale nuts, limited fresh fruit and maybe 1 breakfast omelet and juices/coffees. Always missing substantial breakfast stuff like sausages or bacon, most of the items are at room temp, so you have to warm things up w a toaster or the microwave by the kitchen. Today I wasn't so hungry and just wanted coffee Instead of going to starbucks I bought 1 coffee here (shoulda gone to SBUX)... - The serving lady was nice and said I could get refills of my coffee After I got a refill, the other service lady came and approached me. Said her manager wanted her to ask me if I took a tea. - I explained the free refill policy about the coffee and opened the top of my coffee to prove I took coffee - Maybe I shoulda showed her my purchase receipt? - Maybe it's not allowed to take honey or sugar pkts for your coffee? [My last coffee refill the half n half was bad (past the due date?), no choice but had to chuck it!] A. While making me feel criminal, she reassured me coffee refills are ok B. If management behaves in such an inhospitable manner, I will take my breakfast mtgs elsewhere C. The tone is set at the top, petty accusations = LOST CUSTOMERS / BUSINESS __________ The bar which opens at 4pm, when bartended by Bowtie_Lui is still THE GREATEST. 5 Stars all the way / Hospitality and service is off the charts! That's why my friends / colleagues like to hang out, spend money and time here. B/c we feel welcomed. - The dining room mgr needs to take hospitality lessons from Lui read more

AC Hotel Irvine - One coffee got me into trouble today. Never gonna be a patron of the dining hall for breakfast mtgs or for coffee. - Hotels Near Me - Irvine, California

So this place is ehhhhh. Was originally recommended by a friend and then someone gifted me a night. It seems nice, still fairly new i suppose so there's a lacking of some stuff throughout the hotel. Upon arrival desk staff was nice and i literally had no issues. The hotel does have this smell i can't quite describe! The room seemed ok but i usually check around and there was a stain on the sheets so i asked for a new set, which was brought up promptly with no issues. It's a decent place, nothing too fancy or too cheap... 3/5, good for people visiting CA read more

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