Just back from a holiday in Spain which was brill. We have a villa but as my husbands dad was…read morestaying in it the last three days we decided to book in to Laguna to get some private time. We have stayed at Hotel La laguna around three/four times before and have always had a great time. On this occasion the air con was not working which no one told us about until we complained of no sleep in our sauna room. We also couldn't call reception to ask for assistance as the phones didn't work (apparently upgrading them). The internet was also down for a few hours on or first night but got fixed so no major issue. For our air con issue we got offered a second room by the maintenance man which didn't have any working air con so we said no and then got offered another which was so much better and air con worked a treat. As I complained at having no sleep on our first night and with being pregnant it was dangerous for me to overheat the hotel gave us a refund of our first night but first checked the rest of our stay was satisfactory. I was really disappointed with my stay this time around and don't know if I would go back even though this was one of our fave hotels in Alicante but the manager (when he was in) did get an extra star for acknowledging the issues. I think the pool was also broken/off for a couple of days and possibly the spa too but as we didn't ask what the issue was I can't 100% be sure. It is a good hotel but I didn't enjoy my experience this time.

The hotel is absolutely amazing. Marble bathrooms, cozy bed, separate living room with its own…read morebathroom. It was an absolute pampering experience. It's walkable to this clay restaurant. The area is kind of abandoned. Elda used to be an industrial city that produced leather products and shoes. Unfortunately as businesses moved their manufacturing to China, the whole place, all the businesses sorta left and deserted the streets. It's strange cause there are a ton of cars on the street but no people walking around and no shops. I think many people are in their apartments... not really shopping or out and about. There's a good grocery store around the corner from this hotel which makes it a great spot!

From the owner: Hotel situado en el centro de elda,disponemos de estudios para largas temporadas y una magnifica…read morecafetería/restaurante con menús muy ajustados y precios populares

Great hotel. Location is fab it's situated right on the beach. We booked half board , which was…read moregreat - good variety of food to choose from. The place is buzzing at night with dancing and music. The view from our window in the room is stunning. We were in a room at the back of the hotel and asked to be moved to a sea view. The staff were so accommodating and helpful and moved us the next day to a perfect room. We will be back.

Awesome swimming pools and hot tubs (jacuzzi, spas) with hot sea water. Feels so relaxing,…read moreespecially in winter when you can't swim in the sea! You don't have to stay in the hotel to use the SPA facilities.