We stayed overnight at this hotel when we attended an event in the area. When we initially arrived the two front desk staff weren't really personnel. We saw another employee in the elevator and he was very friendly. The evening employee was also nice. Our room was clean, the AC worked well, & the water pressure was good in the shower. There was access to showtime & other channels in the room. You do have to pay $10 for self-parking here. There is breakfast available here for a fee. Overall we enjoyed our visit here. read more

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I finally checked in after a long day of traveling. The front desk staff was exceptionally hospitable and friendly. The check-in process was quick and easy; I simply provided my ID and received my key. Once I entered my room, I was pleased to find it spacious and clean. I loved the sky view from my window. The restroom was spotless, and the entire hotel had a wonderful aroma upon walking in. My bed was incredibly soft, and once I went to sleep, I felt like I was in heaven. Additionally, there is a bar and a restaurant downstairs, and the smells from that area were amazing. Valet parking is on point and they don't take long to deliver your vehicle. read more

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Shout out to the AC Hotel for being such a clean and great place to stay in Charlotte SouthPark! Came to visit Charlotte for the first time ever and this was a great place to stay on the more south part of the city. I'm a self-proclaimed germaphobe and, after extensive research, this AC Hotel seemed great for cleanliness and comfort. I was definitely right! The stay itself was super comfy and checking in and out was a breeze. They have a parking garage that does tend to get full but always love a parking garage that is included in the hotel stay. This hotel didn't have continental breakfast but the food that you could buy (buffet style) looked good! Overall, a great stay during our time here! read more

The hotel staff is very nice and welcoming. The room was spacious and well outfitted. Comfortable seating, a great view, and a nice bed. The location was very convenient for our meeting. The sad part of our stay was the maid service. We did not receive towels on the second day. We had to ask even though we followed the instructions for making our desire for new towels and washcloths known when we checked in. read more

AC Hotel - Setting up shop for the weekend. - Hotels Near Me - Charlotte, North Carolina

If you are an AC fan, you know what to expect. The rooms are spacious and modern with a Nice clean layout. Staff was stellar! They were anticipating my arrival. Check in was super quick. On the way to my room they had a stand with fresh lavender sachets. The spa girl in me screamed inside. I took two and hung in my room on the bedside lamp! Corner room allowed so much natural light if you decide to leave the blackout curtains open. Blackout curtains are also truly blackout and let's no light in. Shower was amazing! Bed was comfortable, and TV is Firestick friendly Ice machine also has water dispenser so you can stay hydrated friends. Parking is at the entrance in their 2 story garage. 2nd level allows key card access to the building right near the elevator. Super convenient to shopping Plazas and lots of food nearby. read more

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I stayed here for 6 nights and this hotel is a must stay. Super friendly staff Kenya was amazing she helped me dispute a wrong charge and just was super sweet! The rooftop bar is a must great views all around Susan the bartender is such a sweetie she was great to talk to! Rooms are clean and amazing! Great stay, near the Southpark mall and lots of fun activities! If I'm ever back here in NC, I would stay here again in a heartbeat! read more

AC Hotel - Deluxe Room - Hotels Near Me - Charlotte, North Carolina

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Very nice stay! Our room was clean and modern looking. Bed was very comfortable. Grounds are well kept. We travel with a dog and had no issues. Plenty of doggy friendly spaces and poopie bags provided. Our room had a nice desk which we used a good bit. Front desk staff very attentive and completely satisfied the few requests we asked for. Plenty of places to eat nearby. EV charging in the covered parking. Next time we're in Charlotte, we'll stay here again. read more

This is an absolutely BEAUTIFUL hotel! I had the privilege of staying here for a couple of nights on a recent work trip and wish I could go back. The staff were super nice and the room itself was modern and clean. The grocery pantry near the front desk had a ton of options to choose from. I will definitely be back if I'm in the area again! read more

The location and hotel were very nice. However, their "smart" HVAC system is a problem. The air conditioning would shut off after about an hour if no movement was detected. You have to get out of bed and walk to get it to reactivate which was very disruptive to sleep. The hotel said there's no way to override the "smart system", so unfortunately it will not be at the top of my list for future stays. read more

You know at times the smallest things can mess up a great visit but then something happens to make it better and reaffirm that customer service is not completely dead. Not dead but on life support. On a recent visit to Charlotte to get out of town and meet up and have some fun with a friend. We enjoyed staying in the SouthPark area and decided to stay in the area again but this time at this hotel. The check in was ok but I know it is not me and not the first time when checking in a hotel but it is like you have to be aware of your benefits that come at a specific tier level. It is a rarity but how often are you greeted as a tier member and this is the reason I have the benefits on the ready. As I was checking in another one of the hostess mentioned that the system was being rebooted and all the tv systems were down. It would be nice if the person checking me in mentioned that. I did meet the tech in the elevator who was working on the tv issue who gave me the skinny on the issue that he was working on. I did go down later after a few hours and asked again and inquired about some possible points as compensation but was just told no. Note to self get names and this also tells me maybe a bit of communication between the tech and staff about what is going on. Usually not a big deal but it was during March Madness. Overall the hotel was clean and nice. The rooftop bar is a nice place to chill and even warm up near the fireplaces with a great view of the Queen City. Rooms are of very nice size and very quiet. If you need more towels just remember "conjunto de toallas" as when I asked for a set from housekeeping I was immediately told no ingles. Well ok let me try asking another way in Spanish this time. Even then I was told no and repeated myself. In all honesty I think she was not expecting me to ask or maybe even thought I knew Spanish. It also helps when the staff is talking about or complaining about a few of the guests which I can completely understand as some guests are horrible. Now after saying all that you are probably wondering how did I give this hotel the stars I did. If Marriott corporate ever reads these Yelp reviews they should commend the Operations Manager, Regan L. I put in my thoughts after getting a survey via email and less than 12 hours later I was contacted via a phone call and an email. She addressed my concerns and customer service is not just in the present during the stay but great when there is a follow up after the stay. Going back to the start of my review Reagan L. is the something that happened to show Marriott actually cares about the experience of their guests. So would I stay here again? Yeah I would if back in the area thanks Regan. read more

AC Hotel - Hotels Near Me - Charlotte, North Carolina

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I got to give it to AC hotels. Ive seen the same anytime and anywhere I go. Smiles on the staff's faces, friendly, staff meetings going over expectations, and cleaning, tons of cleaning all day and diligently to even the elevators. Basically the chic fil a of hotels so far. read more

Modern luxury, missing a few key touch points. The drive in entrance looks like it's under construction, but it isn't. Desk staff efficient, maybe a little too fast. At this price point, speed and communication is a delicate balance. The room is gorgeous in a sparse, modern way. The sofa bed struggled to keep its bottom cushion on. Bed is nice, bathroom is upscale, matching hotels at higher price points. Bluetooth connection to the TV was spotty and we abandoned it. The room is super quiet, never heard a peep from other guests. This hotel is adjacent to Shops at SouthPark, a perfect location for some serious shopping. Working Bluetooth, and furniture that didn't slide apart would have made this a 5 star review. read more

In my many years of working in the hotel industry and traveling for personal the atmosphere is awful . You don't get greeted or ask if you need help . Coffee area woman was very unpleasant to other woman . She was greeting and talking to men coming by . As I got my coffee I suppose I don't get a receipt if I pay in cash she gave me an incorrect change . Not complaining she gave me a $1 instead of .75. I believe she knew I was adding in my head . I asked questions about the menu for breakfast and she gave me no suggestions or ask what do I have in mind to be willing to help in any way . Front desk no communications Coffee front desk just horrible . I got my $3.25 coffee and left No bye or have a good day ! read more

Beautiful hotel. Loved the waiting area a day the rooms. Everything cleana and the staff was nice. If it wasn't for my room having a bunch if them little ants, this would definitely be a 5 star. Oh and nothing really in walking distance so be prepared to uber for food if you didn't drive. I'd definitely try again. read more

AC Hotel - Entrance at the hotel - Hotels Near Me - Charlotte, North Carolina

This hotel is beautiful! From the beginning at check-in my experience a very pleasant. I cant say enough about checking in on 11/13 @ 4:20p. I didnt get the young lady name but she was super friendly and helpful. She had great conversation and the entire process only took about 5 mins. I went in kind of skeptical bc I was irritated that my mobile check in did not work but that could be a Marriott issue and not AC. Walking into the room I was very IMPRESSED. It's pretty modern but the most important thing to me was it was CLEAN. I've stayed at so many hotels during and post pandemic and housekeeping has been a horrible issue. This hotel was extremely clean and I love that. Not only the room but even the common areas. The hotel was quiet and not alot of noise in the hallways at night time or at least on the 7th floor. This hotel was so impressive for me/us that I started to write my 5 star review in the first hour or so after arriving. But I thought about the one thing that turned out to be the downside. The bed....this bed was horrible!!!! I was up all night and my body was hurting like hell. I tried putting a pillow under my hips/side but still tossing and turning all night. At first I thought it was just me and maybe I'm getting old but wife turned over at 2:00am saying how horrible the bed was. I strongly considered packing up and going home to my own bed but didnt feel like carrying the bags downstairs and convincing my wife. I wanted to LOVE this hotel but if you plan on sleeping here, unfortunately I would have to say find another hotel. Maybe it was just room 725 bed but the bed took away from the rest of the beautiful hotel. read more

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Very beautiful clean hotel. Our room was very comfortable. We loved our dog could stay with us. The covered parking was great because we had some rain. We stayed in a Sunday night and didn't access any of the amenities. The hotel seemed empty. We never saw another guest while there. We got takeout from a delicious taco restaurant near by, Paco's Tacos and Tequila. read more

I am a loyal Marriott fan ! This hotel is clean! Fresh! And my greeting at check in was everything . This hotel is very chic ! I plan to stay here every time that I'm in Charlotte read more

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Visiting the area just for a personal getaway so we decided to give AC hotel a shot. I will not visit this location again. The room lacked cleanliness. Upon entering the room, I began to wipe down as I always do. The couch had something brown right in the middle of it and a bunch of white stuff on the chair arms. I wiped it with my wipes and it came right off, which tells me the room was not properly cleaned. I then noticed brown stuff on the little tables beside the bed, I wiped that, and again it came right off. I went to check out the bathroom. The toilet had piss looking stains that had dried in which tells the toilets were not properly cleaned. Also, behind the toilet roll on the wall was brown stuff, I wiped it and it came right off. Lord knows what that could have been. Pulled the spread back and there was brown stuff on the spread. At this point, I'm disgusted and won't return. This place has the look but is definitely not the place to go if you expect cleanliness. I won't be returning. read more

AC Hotel - Comforter on the bed - Hotels Near Me - Charlotte, North Carolina

This was a lovely laid out hotel. The lobby was swanky, rooftop bar had a nice view of the city, and the room was well designed. I love a more modern look and this was right up my alley. There is also a cute little shopping center with a few shops and restaurants that is right next door so you can just walk. Definitely try out the cute little French bakery in the little mall. Room had a fridge and a water/ice refilling station near the elevator. Free parking read more

Enjoyed the hotel. The suite we were upgraded to was clean and convenient. The duvet is not covered with a zipper cover just sheets layer over it which I didn't love but overall the bathroom had a great aesthetic lots of light. I would stay here again. It's in a nice part of town and the crushed ice machine with water was a life saver! read more

experience. Arrived on Friday, parking was easy. space at AC is limited but the Marriott also has a huge parking area..the front desk staff, gracious and accommodating. Like all AC's clean simple contemporary.. room was clean, contemporary and comfortable. a mini-fridge.. (To the idiots who give a 2 or 3 star review because there is no microwave? really?? It is NOT a requirement in a non- resort/long stay hotel.. The amount of restaurants nearby because of South Park is Wonderful..(The mall is 1 block).. Cordial is very nice.. a place to drink cordials vs. dinner.. breakfast not a huge selection but fresh.. the avocado toast was delicious.. and LOTS of places close as well... you don't need a car if you can walk 2 blocks.. read more

I wanted to absolutely love my stay at this hotel so much but I could not look past the lack of cleanliness in the room. The location is perfect, the decor is amazing, parking was a breeze, and the staff i encountered was super nice. I didnt get my complimentary water at check in though. I got to my room and it was so nice but as I walked in and saw how dirty the floors were I began to question my choice. The floors had not been mopped/cleaned, the area rug not vacuumed, and honestly nothing may have been wiped down. There were potato chip crumbs on the couch and on the floor. While I want to stay here again im not sure that I will. read more

Me and my husband stayed here one night to celebrate our wedding day. We had a drink at the rooftop area that had great views. It was walking distance from Bricktop Restaurant, where we celebrated with family and friends. The room was nice and clean, I only wish the bed was a little more plush. Will definitely stay here again. read more

so, i just wanted to start off by saying this is a very beautiful hotel . our room was super nice, and very clean. and as much as i would've love to give this hotel 4 stars, it was just a few things it was lacking. first, i wanna start with check in. we didn't arrive until about midnight from coming out of town . the lady at the front desk was not pleasant at all. i understand that it was late, but damn. second, i do understand they still have covid protocols going on, but the room didn't have any cups or anything so we could get ice, pour our sodas in, you get the drift. we had to seek out house keeping IF we saw them to cups disposable cups. and lastly, this hotel doesn't have a single microwave in it which is super inconvenient, especially with them not having a restaurant onsite, and just a rooftop bar that doesn't open until 4pm. so even with us having leftovers, we didn't want to eat them cold . again, the hotel itself is very aesthetically appeasing, they have a few things that could be worked on. i feel like i would've got more bang for my buck staying elsewhere . read more

I give this hotel a 5 star the service was great and quickly when arriving I was also accommodated for a early checkin.I was in contact with a very sweet employee Eve from booking questions over the phone till checkin ! Overall I had a good 2 night stay I was visiting for a wedding near by .I also had a good experience with the hotel lounge Bar area on the rooftop and got a chance to go shopping at the huge mall was across the street .Me and my family has a great time thank you AC read more

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I have been to a ton of Marriott and I'm never dissatisfied. This hotel is so adorable. The color scheme the furniture and everything is great. The beds are so soft, I took a 4 hr nap this afternoon. On this trip, we bought our one year old. There's ton of space for her to run around and play. This was also our first experience with having a crib from the hotel in the room. I was surprised at the quality of the pack and play/crib and how comfortable my daughter slept in it. Can't say enough good things. read more

When I made my reservation I used the Marriott Bonvoy App to make my reservation. I used enough point to cover the cost of my room. And there was a $20 hold to cover the cost of charges to the room. I am a Gold Elite Member with Marriott, I'm 4 hotel nights away from going Platium Elite. During the early am hours I woke up and looked at my phone and I saw to attempts of charges to my Apple Card. The Apple Card was just used to hold the reservation. But I used a my Credit Union Card to cover the hold that Marriott places on a card with you are staying over night. There was a charge for $10 and one $110. I feel that they didn't have a right to swipe my card without my permission. And the explanation that received was poor. It's a training moment. I Initially spoke with the front desk and I was happy with his answer. He said it was a mistake and offer to compensate me with points. I said I wasnt happy with my card being used without my permission. I spoke with Amanda Gibbsons, the assistant general manager. She was very smug and condescending. She simply said that it was a mistake and she was sorry it happened, but it was dictation, the words she used and her body language that made me feel very uncomfortable. I am a African American Openly Gay Male and I'm also a 100% service connected veteran of the United States Air Force. I have been a part of the Marriott loyalty program since the summer of 1997. I am also a Gold Elite Member. I wasn't given any of the extra perks that I have rightfully earned as a Gold Elite Member. Although this hotel is beautiful, my experience was awful. I will never stay here again. I don't like being talked down. I don't need a assistant general manager how to handle my personal business affairs. I advised Amanda Gibbsons that she probably won't make general manager until she learn how to properly talk to a hotel guest. If I was a given the best room this hotel has to offer for free, I wouldn't take it. Also there is construction in the area of the hotel during the day. read more

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Third time staying at an AC and realize I don't care for this brand concept, mainly because I don't think the AC concept is a good value for Marriott frequent travelers. I am a Bonvoy Titanium member and stay over 100 nights a year in Marriott properties (sorry Marriott, guess I will never hit your ridiculous $20K annual spend requirement for Ambassador level). As this hotel has only been open a week or so, the rooms were clean and fresh and the front desk staff was very nice and professional. Barbie at the bar was nice as well. However, I had one main issue with this property in particular and that was the room lighting. There is no way to properly dim or control the lights for nighttime/sleep. In particular, the bathroom lights are either all on or all off. The result is we chose "all on" so as to avoid tripping or falling in the event we needed to use the bathroom during the night. The result of that was an over-lit sleeping area that made restful sleep almost impossible. The rest of my issues have to do with the AC concept in general, in particular with the food choices and (lack of) amenities offered to Elite members. The evening food choices were limited to tapas, and the breakfast was an all or nothing $15 buffet that looked only marginally better than what you would get for free at a Fairfield Inn. I think Marriott should offer the AC breakfast complimentary for Platinum and Titanium members (yes I did choose the 500 points at check-in, but only before realizing how overpriced everything in the lobby shop was. Also, since there is no concierge lounge at an AC, you should get both points and breakfast in my opinion). Finally, while we did want to give this new property a try, our room rate was only $10 less than the older but very well maintained full-service Marriott next door. The full-service Marriott has a new concierge lounge with 24 hour access and complimentary coffee, soft drinks, etc. (the exact same can of soda water that was "free" in the Marriott concierge lounge next door was $4 a can from the AC lobby shop). My overall opinion of the AC concept is that you would get a much better value at either a slightly more expensive but full-service Marriott, or at a lower-priced Courtyard, which has better and less expensive food choices and doesn't gouge you on the items in the lobby shop. read more

This was my first time in Charlotte. If I had known what the AC brand was like, I would have stayed at the Marriott nextdoor. The property is nice and there is plenty of free parking. I brought my son and requested a crib. They forgot to put it in the room, and the had us set it up (pack n play). The young lady was covered in dust, so i already knew it needed to be thoroughly wiped down. We hot there late, but expected our complimentary water to be in the room. I saw an ice machine, but no cups or bucket was provided. We got up hungry, but apparently the restaurant is not open on Sunday - Thursday. That is something they should put on the site - false advertisement to say the least. We knew the rooftop bar was closed, but thought it would be nice to see it. Unfortunately if its not open they lock the floor down, so we never got to see the main attraction. Needless to say if you stay here during the week. Be prepared to leave the property for every meal, oh and don't bring leftovers for later. There is No Microwave. read more

I booked a points stay here and now I am being charged for the full rate of my stay. This hotel is nothing but worthless lying degenerates. I spent over $20k last year with Marriott to get Ambassador Elite status and I am done with them after this scam. read more