The heat is working way better than it did before. Thank you so very much for fixing our unit…read more The Rag Bucket LLC. We will be calling you for our future services.

Service was requested after purchasing a unit. After a year and a 1/2, it went out one night. And…read morewhen we called him, he said he wasn't coming out tonight. It is 80° on August 20th. In my house in virginia, and this man doesn't wanna come out. And help me, i'm a fifty eight year old woman, and my husband is seventy two. His excuse was he had something to do tonight? But it's okay to leave me in an eighty some degree house. When it's eighty five degrees outside. I never had an owner of a company. Tell me he didn't want to come out because he had personal plans. I do not recommend him at all.

Didn't get what I paid for. And they had to return two times to correct stuff that was in the…read morepapers that I signed. AND it would have been overlooked if I hadn't checked behind them. Two additional days I had to take off of work for them to fix something that was in the papers I signed, and never even offered even a dollar discount. Got all new ductwork due to heavy mold. Floor registers were never cleaned or finished (could see thru to the dirt below) the return in the house was never finished (was still bringing air/dust from in between the walls) and I could go on. My question was and still is, How was/is my system sealed if that many gaps were still present ? If I could give no stars, I would!

Paid for an estimate I never got. Still haven't over a five weeks later. They are a rip off con…read morecompany and the owner Danny Dangerfield should be embarrassed letting his son Landon run the company into the ground. Do not rely on this company EVER.

I strongly recommend this company! Jacob of universal came by to my house today to perform an air…read moreduct cleaning and sanitation. Professional and very friendly, He did an excellent job!

Hired, set appointment, was told I would be sent a contract. Received nothing. Contacted them…read moreagain. Still nothing after a week. Called and cancelled appointment. Not chasing contractors anymore.

Easy to make an appointment with clear expectation off what to expect. After initial inspection…read moregave clear quote and did not push the optional products with a hard sake. Great timely service. Cleaned up the yard afterwards.

Good work. High price. Friendly service. Not sure I would get my duct serviced again just because…read moreit was very expensive for what the actually did.

I have only had one experience dealing with this company. I was not impressed, and that's putting…read moreit mildly! The person I initially spoke with on the phone was extremely rude. He did not like my demeanor either. He called the (contractor) company working on my house like they were supposed to check me. I'm a grown woman. I don't get checked! The company contacted them to go to my house because my brand new air conditioner they installed wasn't working. They didn't interact with me until they were headed to my house. The tech I communicated with was very professional. He never communicated to me what the issue was, or if there would be a change. We could only communicate by texting because he couldn't make or recieve calls. I didnt send him to my house or authorize any work. I don't even know what was done. When the work was completed, they sent me an invoice! Guess what? They can get it from whoever authorized the work. I'm not paying them anything. They couldn't seem to communicate with me during this process, so they can keep it like that. I was going to call their customer service department, except they don't have one. I guess that's why they have the employees they have.Seems as though good customer service in the service industry (hvac, plumbing. cabinetry, and electrical) has gone to hell in a basket. There's your review. I hope you like it!

15/10 Recommend! If…read moreI could give more stars, I would. Leo and his team at AIRTEK are absolute rockstars. They completely redid my crawl space AC ducting, removing my critter-shredded flex duct and replacing it with pristine, sturdy hard-duct--all in just a day and a half.... during a snowstorm! Thanks to their incredible work, my family's heat was restored, and we didn't have to suffer in freezing temperatures. From start to finish, AIRTEK was fast, professional, and incredibly thorough. Leo, the CEO himself, came out to assess the situation and ensure his team could do the most complete job possible and at the best price. They scheduled the work quickly, and from my first phone call to job completion, the entire process took only 2 business days. Not only are these guys skilled and efficient, but they're also genuinely great people--friendly, kind, and even having fun while working in below 25-degree weather under my house. Complete dedication. I will call AIRTEK without hesitation for any future HVAC needs (though thanks to their solid work, I wont need to anytime soon). If you're looking for top-tier, complete, reliable service, call these guys. I'm honestly shocked this is their first Yelp review because they're highly rated and well-established on Google. Five stars aren't enough--AIRTEK deserves a Super Bowl ad.

Started out well but went downhill. I paid $600 for them to work for an HOUR and not finish the…read morejob. I got an estimate last year for a "depression clean" but it was a bit out of my price range. A month or so ago I called to try again. At first they said they would honor the original estimate of $600 but then said they needed to do another walkthrough. They missed that appointment and said they'd just go with the original price. I paid them and a crew arrived. They were late and when I showed them what work we'd agreed on they said it "wasn't in the scope" they were given. They spent about 30 minutes standing outside trying to get ahold of Matt, who'd done the original walkthrough, before coming in to work on the bedrooms. They worked for 30 minutes and left for the dump saying it would take 20 minutes there and back. They were gone for an hour. They came back and worked for another 30 minutes before leaving because they hadn't been booked for enough time. I called several times over the next week to get a second crew scheduled to complete the work before Matt finally called and said they needed to do ANOTHER walkthrough. During that appointment (where I didn't ask for anything new) Matt said they'd have to charge me an additional $400 because his company would get mad because "this isn't what they do." He said they charge $2500 a day for crews. OK, how is any of that my fault? If this isn't what they do why did they take the job? Why did they quote me $600? I said fine because I just want the job done and I'd already signed the original contract. However, on the day of the appointment I ended up in the ER. I canceled via two text messages and an email. No one even bothered to respond to me. I will not be rescheduling. I paid $600 for an hour of them removing boxes from my bedrooms. I am beyond disappointed and I feel cheated out of my money. Be wary of this company that makes you sign a contract they don't bother to honor on their side.

Terrible experience for us. Do not use them!!! Ghosting, poor communication, horrible management…read more Clear that staff is smoking up before/during work hours.

Gary is amazing! I found him on Yelp and hired him for the company I work for. Gary knows what he's…read moretalking about and very personable. He checked in with us every week while our unit was on the frizts. He gave us an amazing price on a new unit with a huge warranty. We've dealt with a few a/c company's before finding him and I can truly say he is the best of the best!

From the owner: Saturday-Sunday By Appointmentread more

I can't say enough amazing things about Lawrence and this company. He came out to my house to…read moreinspect a possible mold problem, and then talked to me like an actual person, not just another paycheck for himself. I ended up not needing any of his services at this time, and yet he still took the time to make recommendations for my home. I will refer him to anyone I know that has an issue. Thank you, Lawrence!

If you want a highly professional team working on your mold remediation, look no further. Lawrence…read moreresponded quickly to my inquiry earlier this summer. Once he arrived, he inspected every area inside and outside the garage and explained in detail what was causing the mold. He explained it in layman's terms which was appreciated. He recommended a course of action and provided a detailed findings report for my relative to review and approve. The project began on a Saturday, but the bulk of the work began on Labor Day, 8 AM sharp. His crew of 5 gutted the garage in half a day. They were extremely professional and came to get the job done. The next day, the haul away crew (1-800-GOT-JUNK, no less) removed the damaged material. One member worked with him previously and confided he was happy to see him again because he is a solid, stand up businessman. Lawrence treated the interior of the garage ahead of schedule. As there was original cabinetry in the garage built by my great uncle, it was hard to see it go. But Lawrence confirmed one wall could be saved, which was music to our family's ears. Being I was in from out of town to get this completed, I could not be more appreciative. He also can recommend a great landscaper for your needs. You will not go wrong with this company.

Called them on recommendation of realtor. My ac was not cooling. They were very responsive at first…read morebut it was right before July 4th holiday. They came and diagnosed the issue but want me to pay for repairs when equipment was still under warranty. my ac still isnt fixed and it's been 2 wks. Have heard nothing for when they can get the part or come back to fix. Would like to know if all hvac companies are like this my area. And I have a child in the house. They just don't seem to care about their clients.

From the owner: Starnes Mechanical in Newport News proudly serves Isle of Wight County, Carrollton, Smithfield,…read moreand surrounding Hampton Roads areas with reliable HVAC, plumbing, and refrigeration services. Owner Paul Starnes is a lifelong local, experienced HVAC-R technician, and career firefighter who brings his passion for helping people into every job. With over 10 years of industry experience, Starnes Mechanical offers HVAC installation and repair, refrigeration services, water heater services, plumbing repair, drain cleaning, and ductwork installation and repair. Fully licensed and insured, Paul is committed to providing honest, high-quality service to keep your home or business comfortable and running smoothly. Contact us today to schedule your service.