This past Wednesday I came into Absolutely monogramming to get a couple of items IMMEDIATELY embroidered. It was about 4:15 which was fairly late but I knew that it could be done because I've worked with them in the past and I was also willing to pay whatever I had to ( which I mentioned multiple times ). Needless to say, my sketches were reviewed and the two employees said that it could be done. Being that it was late, the " digitizer " was out for the day but she would start working on this project as soon as she gets there in the morning ( 8 am ). They also insisted that I leave my personal items ( new era hats and beanies ) so that the " digitizer " would have a better shot at the hats coming out perfect. Right? Well the next day came and I didn't hear from ANYONE. Hours rolled by and it now was 3:30. So I made my way back to pick up my items. When I walked in, the same employees that helped me were there. Also... guess who else? THE DIGITIZER! When the guy noticed who I was, he ran to the back for a couple minutes and then came up to me and just looked at me. When I mentioned that I came to pick up my things, he literally went to the back and grabbed them as if he knew he messed up. The other two females just looked away. Now with this being said, I've worked in customer service for years ( management btw ). And this experiences as very unprofessional. A common courtesy call could have been done just to simply let me know " hey we have yet to start but we are definitely making it a priority". Maybe an apology for saying that the job could be done or apologizing for the the way your employees mishandled this job. None of these things were done and I will never walk into this establishment again.
For the record, there were two customers ahead of me which did not look like me ( ethnically ). Who's orders were placed AND a date when it would be done. I wonder why my order was placed to the side... my money is green just like there's. read more