Estimate was timely and well handled with insurance company…read moreThe job manager ( Todd Dennis) was knowledgeable and responsive. His selection and control of the contractors was expertly done. I would highly recommend this company.

After part of my house was flooded, the men from IDC came to help my sister and myself…read more Todd was so kind He was professional and very knowledgeable about what repairs we needed. Steve, Dakota,Sergio and Ed were so faithful to restore the house They were so respectful and did great repairs I am so thankful they came to help us God sent them Thank you Charlotteannleonard

This company is very unprofessional whenever a call is being made everybody that we need to talk to…read moreis either in a meeting or go and we've been trying to talk to these people for a month now Mr. Troy pierce the manager of this establishment still ain't got back at us We are a family of six and they took our floor at our kitchen and never gave it back. You don't even wanna talk about giving it back.

Troy, Josh & Terry did an amazing job, they explained exactly what they were doing and did it…read moreefficiently. I appreciate their hard work and would tell anyone who needs to use a company for these kinds of jobs to definitely use them.

Absolutely perfect from the first phone call to the end of service! I would not hesitate to refer…read morethem to anyone! My go to from now on.

These people did a great job . On time very courteous got straight to work . I am very pleased . If…read moremy sofas looks as good as my carpet did when they did it it'll look like brand new .

Landlord hired this company to come and test air while everyone in my house was at work. Came home…read moreand items were missing, doors open throughout the house. Called and reported it and nothing happened.

From the owner: Specializing in mold testing & remediation, environmental duct cleaning, air purification, crawl…read morespace encapsulation, dehumidifier installation, water mitigation, moisture control, odor elimination, vapor barrier installation, and water diversion. We advocate a process that purifies the air quality in your home and business and ensures that your family is safe, healthy, and protected against harmful particulate. Our indoor air quality team specializes in eradicating mold, germs and allergens at the molecular level. Our NanoStatic Treatment is non-corrosive, eliminates the risk of human error in traditional cleaning methods, and is an effective solution for your family, pets, plants, and electronic devices.

Shortly after Hurricane Helene, we contacted Servpro of East Greenville County to assist with…read moreremediation of our home. Throughout the process Servpro has been responsive to our questions and concerns and helped with managing oor expectations. In particular, Cory and Dallas have been great to work with during this stressful time. I highly recommend Cory, Dallas, and the entire team at Servpro of East Greenville County.

**Not recommended**…read more Helene came on 09.27.24 and had a tree come through our roof and ceiling. Our insurance recommended we call ServePro. Called the corporate number and was attached to our local area. A nice gentleman name Kevin L. came out and ensured us that ServePro would be here from cleanup & mitigation, all the way through fixing the room back to its original state. We signed for work to begin. 2 young men came at 6:30p on Friday 10.04.24 to take down the wet ceiling/insulation and remove carpet and pad. They tore it out (without mask) and then proceeded to drag the insulation on a tarp through our carpeted areas. They left a lot of insulation behind in the hallway and stairs. They left at 8:30p and left the insulation on tarps in the yard and a tool was left behind. Next day they call to ask if tool was still there, and answered yes. Asked what was going to happen with the tarp of insulation on the lawn. They picked it up when they came for their tool. 2 days later someone shows up with the machine to pull water out. They leave it for 4 days then come and pick it up (room is at dry level). I ask about when they would be back to begin repair and the answer is "we are helping here for storm recovery and are from out of state, so we are not sure. I will send a message to the local team, but you should call them." 10.07.24 Called ServePro of East Greenville and spoke to Mia W. She stated they were way backed up with everything going on since the storm, but she would get a message over to the repair and construction team to call me back. No call. 10.10.24 Called ServePro of East Greenville and spoke to Mia. She stated sorry we are just having trouble with everything after the storm, but she would get a message over to the repair and construction team to call me back. And they will reach back out you. She confirmed her message went to them. No call. 10.14.24 Called ServePro of East Greenville and spoke to Mia. She stated she did not understand why the had not called but they were real busy with everything after the storm, she sent message again. She confirmed her message went to them. No call. 10.21.24 Called ServePro of East Greenville and spoke to Jonathan. He stated they were busy and would get message to repair and construction team to call me back. I told him this is the fourth call, and I am just trying to get on their schedule. No call. 10.28.24 Called ServePro of East Greenville and spoke to Mia. Told her how disappointed I was with this process and unable to get anyone to call back. Asked that manager (Brian or Jodi) call me back. I just need to get it on schedule to get it fixed. She would let them know to call me. No call. Never did anyone call me. The service promised by ServePro was not delivered, and I continue to have a large hole in ceiling during the cold evenings and upcoming winter months. They are a nationwide company and though this was not specifically a job begun by ServePro of East Greenville, they never responded to multiple request for a call back to begin restoration of our damaged home. As a nationwide company sending other representatives to the area to help out is a good thing. But not at the expense of not finishing the work in the local area, regardless of who began the work. The two ServePro entities should have been in communication to help the customer. 11.05.2024 bill for services came via USPS for total amount of $2,353.47. 11.07.2024 call from ServePro asking when payment would be made.

Everything. Wanted to work with a local contractor, and USR fit the bill. They were clear in their…read morecommunications, showed up on time, and completed the work quickly and to spec. Best of all, they were less expensive than their regional competitors.

Wes is a true professional. Very responsive and provided an honest evaluation of the job. Unlike…read moreothers he did not recommend expensive repairs but explained how age had caused cracking and felt it would not progress. I am a realtor and he is my "go to" for foundation eval. Thanks Wes.

Recently experienced a water line issue resulting from dishwasher, quick response from this team…read more Thank you to the best and most responsive company for making my worries go away. Shere' was quick to respond on a whim and certainly had a crew here to get my issue cleaned up and dried out. I was so thankful that returning from a long work trip, I had them to rely on. Everyone was courteous, owner, Clint, followed up to ensure my needs were taken care of and that the awesome guys did as needed. Phillip, Keith and others also treated me and my issues so quickly and responsive. Way to go Steamatic, I am so appreciative of how fantastic you all were in todays world! I highly recommend this company and their team if you have any water issues, they will be my first contact for anything in the future along with value to my business needs that has and can occur!

First off, thank you to Lori (customer service personnel on the phone), Phillip Shelton who has…read morebeen out since my initial consult on Sep 29, and Leo Aveiro who done an AMAZING job on my duct cleaning!!! They were all awesome people to work with. However, today is October 13, and I was called about an hour before them coming out, yet again, to FINISH, the job that was initiated Oct 4th. Because of another job, I was the customer who was called multiple times by Lori, who I say again was extremely apologetic and tried to make me a satisfied customer, to cancel the date previously scheduled. It appears the boss/manager SHERI does not care in the treatment of her customers and did not even offer to speak to me not even ONCE. I think I spoke with Lori over 8-10 times, or more, where she was trying to make things work. I have a family and a career that I had to continuously schedule around, request off, and did SHERI get on the line once, NOPE! She does not care that I'm losing money, wasting time, and quite frankly extremely upset with the customer service she promotes as a team leader. Shame on you! Again, thank you to all the guys who conducted work here at my home, and to Lori who had to call me when she literally was like, "NO, NOT HER AGAIN!!" Thank you SHERI for not even considering an apology and denying the discount request Lori came to you with. That is truly bad customer service, especially for someone who has fought very hard for the country. #VETERAN

Quick response and super nice! Was wonderful to deal with! Would definitely use his services again!0read more

From the owner: It is our goal to provide services that get your job done the way you want it…read more We’re professional and punctual and take pride in doing a good job!