I requested the lock out service via my auto insurance, and Taylor's was assigned. Matthew was a…read moregreat communicator, and very friendly. He explained the process, and also jumped my vehicle so we wouldn't have the same issue again. Highly recommend this company and this particular employee.

Would definitely recommend Taylor Towing! Very friendly and professional people to work with! Thank…read moreyou Taylor's Towing

We took a car there yesterday for struts and a window motor replacement. They called today to say…read moreit was ready and told us the bill was over a thousand dollars. They said that the brakes were bad and that they replaced the pads and rotors without our permission or knowledge and then charged us for the additional work. Then they got mad when we told them to undo the work as the brakes have been working fine. This got the bill down to $800 which is still a huge amount. DO NOT take your vehicle here. These people are crooks and will scam anyone unfortunate enough to cross their path. Avoid this establishment at all costs.

They towed my vehicle, even though the vehicle was wrecked in Freeport. So I don't understand why…read moreNichols out of every other and closer towing company's but I was very unfortunate to have Nichols as the tower. Called to see what it would take to get back. And they told me just for the tow alone was over $600. Not including all his B.S. fees. Completely rude over the phone and didn't give the information of them not taking cards and only cash. So of course I was pissed off driving over an hour to Chipley from Freeport to be told I have to go back out to an ATM and call my bank to up the daily spending limit. ABSOLUTELY RIDICULOUS. Not enough? They told us if we didn't make it back by 5 we would have to wait till tomorrow so they could charge a whole other day. Made it back at exactly 5. Gave them the total of $740 to just get the car back and when the man brought it up front. Driver side window was shattered and there were glass pieces all of the interior. And they had even stole the charger I had in the center consol? I mean is this not illegal???They are complete crooks and will inconvenience the hell out of you. NEVER GO HERE.

On Saturday, April 19th, I was broke down @ MM83 on I-10. Since I live in Milton, almost 100 miles…read moreaway, and did not want me @ home and my vehicle 3 or 4 counties away, AAA summoned American Towing to see my needs. Admittedly, I did wait close to 3 hours for towing, but this was entirely a problem with AAA. Their GPS had me 35 miles away from my actual location. But once everything was straightened out, American arrived and we loaded up my disabled vehicle. I opted for the full tow to my home. The driver, Bobby, was professional, knowledgeable and above all, amiable! If a similar situation would arise and American towing was in the area, they would be my first choice for assistance! God bless 'em...

My wheel bearing went to crap and left me on the side of the road my insurance told me they would…read morebe there in 60 mins the driver was there to in 40 A+ in my book

they suck the guy didn't wanna listen to me about what I was trying to tell him and I highly…read morerecommend everyone use someone else bc there a bunch of none listening people who can't take notes of what is the problem they wanna say it's my truck but yet all my lights work I tried to tell him it's just the running lights and he nasty attitude said he was gonna cancel the request so yes they really suck and I will never recommend anyone to them to be honest they shouldn't even be towing or helping anyone bc u can't help someone if u don't listen to what's going on so end of dis they suck

The owner came out of his way to repair my trailer axle that needed major repairs. I know this…read moretype of repair roadside is not the easiest but you really saved my day. You had the best attitude and never stopped smiling. I appreciate your professionalism and for making me feel like I was the only customer on your schedule. I highly recommend this gentleman and his company.

I broken down at gas station, walked down to Eastern Wrecker see if someone could rescue me, they…read moreimmediately walked over N.A. fixed my car in minutes and refused to take any cash as I was so appreciative!!!! Best service even when it doesn't matter!!! Great people!!!

I highly recommend this company. The owner and employees were extremely kind and helped me…read moretremendously in a timely manner. I made the call for a tow around 2:30p.m and the truck driver was called immediately and delivered my truck to the destination extremely fast and even sent a picture once the job was completed.

John at Mallory Towing:…read more Dear John, I wanted to take a moment to express my heartfelt thanks for how you handled my car. Your careful attention to its condition and your professional approach throughout the entire process meant a great deal to me. I truly appreciated your patience, clear communication, and the way you treated my vehicle with such care as if it were your own. In a stressful situation, your calm demeanor and thoughtful explanations helped me feel reassured and respected. It's clear you take pride in your work, and that made a real difference. Thank you for your reliability, kindness, and the high level of service you provided. Please know that your efforts did not go unnoticed, and I am genuinely grateful for your help. With sincere appreciation, LaToyia Babydoll Jones

The lady who answered was completely disrespectful. Charged me over 1k for something that hasn't…read morebeen in my name for over a year. Then told me that our phone call was a "waste of her fucking time" service was absolutely terrible