1. Absolute Therapy Care

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    Philadelphia, PA

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    Absolute Therapy Care

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    3 months ago

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    Rothman Orthopaedics

    Rothman Orthopaedics

    2.8(21 reviews)
    1.7 mi

    Prior to my appointment, Rothmans institute e mailed me forms and applications to fill out, in…read moreregards to my background and medical history. It took me two hours to fill all of it out (that part did not bother me) and I sent it in immediately. When I arrived for my appointment, I approached the front desk, only to have the receptionist ask me most of the questions all over again. After about 15 minutes of me standing there in pain (I have a fractured vertebrae) while she was asking me the same questions that I had already answered, I told her that I had already filled out the applications and could she please obtain the information from them. She said "No". She even had the audacity to check the box that says "Non-Hispanic", in regards to my heritage. As I am from a Latin-American country, Spanish was my first language and I only recently became a U.S. Citizen, I was rather annoyed that she would assume that I am "non hispanic", and I pointed out to her, that I am INDEED Hispanic, and if she had bothered to read my admission form (that I had already filled out), she would have known this. Additionally, I was standing right in front of her, so she could have asked me. Dr. Gautam Kothari as well as the X ray technician were both very professional and the Dr. has an excellent bedside manner. He did not talk down to me like many other medical doctors have and this, I found, to be refreshing. Overall, the actual medical care received at Rothman was a good experience for me. It is the receptionist that needs to get it together.

    Customer service could seriously use some work at this location. Relocated last year and had to…read morefind a not ortho physician, but will not be back. The older lady at the front desk and the older lady completing x-rays should both be terminated or reeducated on how to talk to others professionally. I witnessed it first hand how they treated a minority saying they do not accept their insurance and again with an unwelcoming tone, and to call their insurance to find in-network providers. I personally would have offered to help contact the insurance company or help them look on the website to email them the list of providers instead of rolling my eyes in annoyance. The tech needs to work on her people skills too. If there's nothing nice to say, she should keep her comments to herself.

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    Rothman Orthopaedics - Phillies 5K,Color Run and my Goal for 2015 The Broad Street Run ... None of these will happen unless They fix me :p

    Phillies 5K,Color Run and my Goal for 2015 The Broad Street Run ... None of these will happen unless They fix me :p

    Rothman Orthopaedics

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    Absolute Therapy Care - physicaltherapy - Updated October 2026

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