The nurse on staff on Saturday was ready when I arrived, she confirmed my doctor's orders and…read moreinsurance quickly and got the blood drawn without really any pain. Very nicely done. Thank you!

I chose to use Incyte Diagnostics in Post Falls, ID within NW Specialty Hospital on 12/27/24 at my…read moreNW Dr's recommendation. This was to be a simple blood draw after 12-hours of fasting. This became a horrific event of gross incompetence. Having worked 3.5 years at a Michigan Blood Bank, I was well aware of the need to hydrate and did drink 32 oz of water with-in the hour prior. I arrived at 8:30 AM and only 2 patients were seated in the lobby ahead of me. I stood in front of the receptionist, who totally ignored my presence, for quite a while until another patient pointed out a kiosk. At 73 yrs old, technology is not your friend, but I stumbled through it. The receptionist continued to ignore me, she was NOT on the phone or in a conversation. When I was finally taken back by the phlebotomist, I described and showed her where, on my right arm, most people have had the best luck finding a good vein. I don't enjoy being stuck twice and this help almost always leads to getting a good stick the first time. Bottom line... I was stuck 10 times (3 on the inside of each elbow, and 2 on each hand), performed by 3 phlebotomists including the robot receptionist. I told them, I'm done!!! Then asked for their suggestions of 'next steps'. They offered nothing. I asked if they would do an ultrasound guided venipuncture. They stated they had never heard of such thing. I have left a message with my NW Dr... I would think most people, like myself, seeing you are within the walls of NW Hospital, assume you are NW employees. That should concern NW Specialty Hospital.

I'm not afraid of needles but blood drawing is always an uncomfortable experience for me. However,…read morethe care that I got from this location is top-notch: seamless and painless. I wish I remember who drew my blood but it did not feel like I had a needle in me at all. I was in and out of LabCorp within 10 minutes. The place was kept clean and it helped ease my discomfort with getting my blood drawn. The location is also so convenient! It's getting easier and easier to book appointments with them as well - they have improved their system online so you can schedule at your own convenience. This will be my go-to moving forward for my blood draws.

I arrived minutes before the posted closing time (5pm), after finishing an overnight hospital shift…read moreand intentionally delaying sleep in order to make it to the lab before closing. Despite arriving before the stated closing time, the doors had already been locked and staff would not allow patients inside. Closing early may seem minor, but for patients coordinating medical appointments around overnight healthcare work schedules, it can have a significant impact. I rearranged my recovery sleep and spent time and gas driving to the location specifically because the posted hours indicated I would still be able to be seen. If a location plans to stop accepting patients before the official closing time, I think it's only reasonable that it be clearly communicated online and on-site so patients can plan appropriately. Otherwise, the posted closing time is misleading. I understand we all are eager to get home after a long day, but ultimately we have a duty to follow through with what we tell our patients they can expect from us. Hopefully this was just a one-off for a location that has otherwise received five stars.

Improve wait times for appointments. People waited for a minimum of an hour. Then when you ask any…read morequestions, they are dismissive. All of us in the waiting room heard the employees talking about all of us to a guest who walked right in. The employees are rude and lazy. They have zero time management skills. It's very disappointing these are the people we rely on for results of our health.

Physician refused to screen me due to her "being backed up" and made me miss my deadline for my pre…read moreemployment screening, then she was very unhelpful and rude. She told me to come back and make an appointment the next day, I did and then she still did not screen me, told me to come back again, this is my 3rd time coming to this location in the past two days, this is so unprofessional, causing me stress and emotional distress this is unacceptable. The physician with white hair. You need to do better.

Dr. Abitua is an amazing addition to the Spokane health care community. I felt like I was hitting a…read morewall with my traditional primary care doctor and wanted to explore my options. His office takes insurance as I found out in WA state a naturopathic doctor can be your primary care provider. He and his team made the transition painless for me and have gone above and beyond to address all of my concerns and really emphasized preventative care and treating causes instead of symptoms. My experience with Dr. Abitua has made me a patient for life, I highly recommend him and his practice to anyone in the Spokane Area looking for a more natural and strategic approach to health care.

I have been seeing Dr. Abitua for two years now as my primary care doctor. He impressed me…read moreinitially with his caring and attentive demeanor, as well as his grasp of the medical issues I was seeking treatment for (low thyroid and bio-identical hormone replacement therapy). Dr. Abitua researches extensively and uses the latest data to formulate his treatment recommendations. He listens to my own opinions and answers questions without any condescension or air of superiority. Appointment availability and communication via phone or secure messaging is excellent. I have referred others who are as equally impressed and satisfied with this doctor as I have consistently been. Highly recommend.

Lab without enough help. Not a great check in system. All I needed was some containers. Horrible…read moreexperience. Second time in two days. Small waiting room.

LabCorp is one of the worst labs I have ever had to do business with. First I wait over an hour for…read morelab orders to be received only to be told that the phone system isn't set up yet. I couldn't have been told that when I said my doc is faxing them over? Come back the next day with paper labs and they are so good at their job that it took them 5 times to get blood drawn (3 technicians). No I wasn't the problem they just couldn't do it the manager ended up having to. The next time I am to go there for labs I am very hesitant but still go. To my surprise a 5pm closing time is negotiable because 445pm place is locked up tight and no is there. This happened 2 days in a row and it's a big deal since we live an hour from town and made both of these trips for nothing. Also not sure but they should probably consider hiring some kind of cleaning staff most of their labs I have been too are filthy. Alas I found a new place to go to. Quest Diagnostics, go there. They are clean and competent. AVOID LABCORP LIKE YOUR LIFE DEPENDS ON IT CAUSE IT MIGHT!

American Mobile is a fradulent testing facility that knows nothing about nor do they follow the…read moretesting and collection guidelines for urine samples so if u r unfortunate enough to have to do a U/A there please sneak ur camera in to record what's going on. I wish I had. They will have u piss in a container that's marked with a Sharpie marker and insist that it's a one use cup. Unbelievable. In any event u will fail and find urself spending money to prove ur not an addict. Good luck and cross ur fingers if u ever piss there...

I would rate negative stars if possible. Avoid this company at all costs. The worst customer…read moreservice i have ever received , very rude and unprofessional. They will violate your rights and do not follow the law , Tell you your test is inconsistent before even reading the result. Try to Watch you pee when they legally cannot unless is court ordered , government or dot job , probation or if you refused or failed a test .Employers also beware of this company if you want your employees to work for you. I watched them conduct many tests that all take 30-40 seconds for a result. 5 seconds no result and telling you it's inconsistent is not a result or inconsistent. By far the worst business i have ever stepped foot inside , Karma will spend some time with these people eventually.

There's no way to call and talk to a real person, so if you have any questions you'll be outta luck…read more(heck when I walked into the office there wasn't even anyone at the front desk). To schedule an appointment you have to either call or do it online. I tried calling first to schedule through their automated messaging system, but it was a frustrating failure. The bot kept cutting me AND ITSELF off, so I just gave up and went online. But their online appointment system isn't the most user friendly experience either, so if navigating tech isn't your thing, you may have similar frustrations here. That being said, I had no choice but to get my labs done here. If you're in the same situation I HIGHLY HIGHLY HIGHLY recommend making an appointment rather than doing a walk-in. I made an appointment and wasn't seen until an hour later, so I'd expect even longer wait times without an appointment. They have a TV monitor in the waiting room that displays how long you can expect to wait... all I can say is... don't trust it. When I was finally called in the staff was kind, which is the only reason I'm not giving this a 1 star review... but man... Quest is really cutting corners when it comes to other areas of customer service.

Often mismanage blood tests for our patients. We then need to call the patient back, which is an…read moreinconvenience and expense

I've been using this clinic for more years than I can remember. All the people that work there are…read moreamazing. Pharmacist, Doctors, Nurses, Medical Assistants, Receptionists. ( some I'm forgetting ) They all get five stars for their help. But the clinic itself is very sterile. I liked it better when there was personality and color at the clinic. Each individual area added color and life to the clinic. It now feels drab and boring as if you're in a hospital. Not cheery or welcoming at all. Come on Kaiser bring back some life and color to your clinic.

Sharon Healy ARNP at Kaiser Permanente Veradale has been my primary care practitioner for close to…read more5 years and always takes time to listen to all of my concerns and address them to my satisfaction. True, she often is running late (5-10 minutes) because she gives everyone her undivided attention to make sure they get the best care as well. I could not recommend her more highly!