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    Absolute Mobile Drug Testing

    1.0 (1 review)
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    6 years ago

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    Incyte Diagnostics

    Incyte Diagnostics

    (4 reviews)

    The nurse on staff on Saturday was ready when I arrived, she confirmed my doctor's orders and…read moreinsurance quickly and got the blood drawn without really any pain. Very nicely done. Thank you!

    I chose to use Incyte Diagnostics in Post Falls, ID within NW Specialty Hospital on 12/27/24 at my…read moreNW Dr's recommendation. This was to be a simple blood draw after 12-hours of fasting. This became a horrific event of gross incompetence. Having worked 3.5 years at a Michigan Blood Bank, I was well aware of the need to hydrate and did drink 32 oz of water with-in the hour prior. I arrived at 8:30 AM and only 2 patients were seated in the lobby ahead of me. I stood in front of the receptionist, who totally ignored my presence, for quite a while until another patient pointed out a kiosk. At 73 yrs old, technology is not your friend, but I stumbled through it. The receptionist continued to ignore me, she was NOT on the phone or in a conversation. When I was finally taken back by the phlebotomist, I described and showed her where, on my right arm, most people have had the best luck finding a good vein. I don't enjoy being stuck twice and this help almost always leads to getting a good stick the first time. Bottom line... I was stuck 10 times (3 on the inside of each elbow, and 2 on each hand), performed by 3 phlebotomists including the robot receptionist. I told them, I'm done!!! Then asked for their suggestions of 'next steps'. They offered nothing. I asked if they would do an ultrasound guided venipuncture. They stated they had never heard of such thing. I have left a message with my NW Dr... I would think most people, like myself, seeing you are within the walls of NW Hospital, assume you are NW employees. That should concern NW Specialty Hospital.

    Labcorp

    Labcorp

    (3 reviews)

    I'm not afraid of needles but blood drawing is always an uncomfortable experience for me. However,…read morethe care that I got from this location is top-notch: seamless and painless. I wish I remember who drew my blood but it did not feel like I had a needle in me at all. I was in and out of LabCorp within 10 minutes. The place was kept clean and it helped ease my discomfort with getting my blood drawn. The location is also so convenient! It's getting easier and easier to book appointments with them as well - they have improved their system online so you can schedule at your own convenience. This will be my go-to moving forward for my blood draws.

    I arrived minutes before the posted closing time (5pm), after finishing an overnight hospital shift…read moreand intentionally delaying sleep in order to make it to the lab before closing. Despite arriving before the stated closing time, the doors had already been locked and staff would not allow patients inside. Closing early may seem minor, but for patients coordinating medical appointments around overnight healthcare work schedules, it can have a significant impact. I rearranged my recovery sleep and spent time and gas driving to the location specifically because the posted hours indicated I would still be able to be seen. If a location plans to stop accepting patients before the official closing time, I think it's only reasonable that it be clearly communicated online and on-site so patients can plan appropriately. Otherwise, the posted closing time is misleading. I understand we all are eager to get home after a long day, but ultimately we have a duty to follow through with what we tell our patients they can expect from us. Hopefully this was just a one-off for a location that has otherwise received five stars.

    Quest Diagnostics

    Quest Diagnostics

    (14 reviews)

    10/10 service, I was initially confused of the process but Ricardo there was able to guide me…read morethrough and even went as far as to help me on the technical side of things online. He was very professional and honestly made me feel at ease.

    There's no way to call and talk to a real person, so if you have any questions you'll be outta luck…read more(heck when I walked into the office there wasn't even anyone at the front desk). To schedule an appointment you have to either call or do it online. I tried calling first to schedule through their automated messaging system, but it was a frustrating failure. The bot kept cutting me AND ITSELF off, so I just gave up and went online. But their online appointment system isn't the most user friendly experience either, so if navigating tech isn't your thing, you may have similar frustrations here. That being said, I had no choice but to get my labs done here. If you're in the same situation I HIGHLY HIGHLY HIGHLY recommend making an appointment rather than doing a walk-in. I made an appointment and wasn't seen until an hour later, so I'd expect even longer wait times without an appointment. They have a TV monitor in the waiting room that displays how long you can expect to wait... all I can say is... don't trust it. When I was finally called in the staff was kind, which is the only reason I'm not giving this a 1 star review... but man... Quest is really cutting corners when it comes to other areas of customer service.

    Absolute Mobile Drug Testing - laboratorytesting - Updated May 2026

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