Maybe caught them at the right time of the season but response and service was exceptional. The…read moreinstallation guys, Jacob and Vance, were polite and worked their butts off getting the new system (residential central air) installed in just a day. Highly recommend.

They sent a service guy out the same day that I requested help, maybe it was the next day, and the…read moreguy would not leave without doing it right. He knew that my situation had to be improved, went back to the office to gather some extra pieces, and came back and did a great job. I will be using these guys again

Never completed our job in Traverse City but had been paid on it. Multiple attempts to contact…read more Drove to physical address and it's empty. Don't trust Denver.

Purchased a cabin here and the furnace was shot. MD Heat was the consensus recommendation and these…read morefolks didn't disappoint. I don't know a thing about HVAC and was a little overwhelmed with all the decisions that go into replacing a whole system. I never felt rushed to decide and a lot of the choices were explained to me a couple of times until I had an understanding. The install took several days and they send a text to alert you the team is en route. They also partner with some financing companies and alerted me to rebates and tax deductions that are earned with an upgrade. Class outfit. Good people!

They were very helpful with my plumbing needs in a 1937 year old log cabin on Otsego Lake . Thank…read moreyou for your professional job and kindness to an older female in her time of need.

Our furnace went out early this year. I was able to get it up and running again but asked a tech to…read morecome out to service it for peace of mind. He charged me two hours of work with one of those hours being spent sitting in his van in my driveway. The tech claimed it took so long because he had to write down all the information for the furnace. There were years worth of service done by their company on the furnace prior to me purchasing the home. I also asked them to service the water heater and it was not touched at all. Then he asked how does $250 sound? At the end of the service. I ended up calling a different company to come out. They didn't charge me for the service call and recommended I replace the furnace. Quality did such a terrible job and ripped me off that they missed out on a complete furnace replacement. Congrats on being shady and not actually doing the job you said you would.

My water heater stop working I called K&K and they came the same day excellent service! The…read moretechnician was very professional and friendly.

Excellent, prompt service. A friend's house was without heat due to a boiler breaking. They had…read morepurchased a used boiler to put in but didn't have the expertise. Another HVAC company quoted them an exorbitant price for a new boiler and wouldn't even consider the boiler they had. I called K & K and they came out the next day, inspected the existing piping and evaluated the setup. The following day they returned with the needed materials, installed the used boiler and had the whole system back up and running by afternoon. And their quote was quite reasonable. I highly recommend K & K for their professionalism and their quick response to the situation.

Moved into this new house called Classic to inspect furnace, they recommended replacement which I…read moreknew to be the case. Price was right at 3000. I said Let it happen. I am going to copy and paste a letter I sent to the owner Dave. Of the list "most" got done and I went away. Didn't want to leave a negative review but this one is earned. The following spring my AC was inoperative so I called and the tech came right out. Diagnosed new compressor assembly, thousands, I said how much for whole system and waited for his estimate. Meanwhile I called another company out and the technician immediately found the chipmunks had chewed the wire on the outdoor compressor unit. 85.00 shame on the chipmunks. I was watching youtube and saw a Classic commercial and decided the review was in order. To:dtmasterplumber@yahoo.com Hello David you sent me a paid receipt for my new furnace so I assume you are the man.  Thank you for the paperwork. I have a couple issues.  After a couple days my ignitor shorted. Your technician came out timely, said it was pinched at factory need to order, tomorrow. ok.  I mentioned to your tech they left the old furnace in the crawlspace and he said he would pick it up upon part installation, ok.  Friday came and went no call, the furnace is working fine so ok. Today I went down to the crawlspace to put salt in the softener.  Let me list a couple of concerns: Take old furnace Light coming through wall where exhaust vented. Furnace water drain at foot of ladder the old drain went back behind the the ladder this furnace also seems to put out more H2O possibly a mud bog where I climb in to salt the softener. (not done) Never seen so much aluminum type tape verses sheet metal. If that's industry standard ok it seems solid and perhaps durable. Looks different. I don't know how important the cold air return is to this type of furnace but it could use a little more tape. At the bonnet in front a small gap does that make me at 92 percent? (not done) Clean the work area, you know broom clean. It can be saddening for the customer to walk into minor mess when cleaning it up takes so little effort.  Bad JU JU  Heck there's an apprentice on site. (kind of done) The pipe coming out of the roof or the floor in this case has been disconnected but still hanging down with small pile of sandy ash in the elbow.  I can certainly remove any troubling section in my life but when you went  out the wall not the roof (as the receipt indicates) I would  hope you will neaten and plug? As your technician was advising me to the furnace choices I asked if the 95 percent would waste enough heat to heat the crawlspace. I pointed out it was a long ways to the end of the crawlspace with bathroom plumbing at the end. He motioned he could cut a vent in the duct above where we sitting.  I reminded the helper about cutting the vent but perhaps it got lost in the heat of repair. I have installed temp sensors in the crawlspace and the vent may be critical. (Pity fully done) Is the intake just open? (still somewhat curious) Just moved in this home and getting familiar and ready for winter.  I am sure your tech can resolve these minor issues and if I only discussed them with him at ignitor installation the company owner may be unaware.  Your tech was polite straight forward, I fear for the training of the young man. He to is polite and has harvestable potential. I recently retired from business. Customer Satisfaction numbers affected profit by hundreds of thousands of dollars in corporate "kickbacks" then of course the real reason for our focus customer retention and word of mouth. What bothers me most is  I want my name attached to glowing reviews of Classic Plumbing and Heating and at this point not so much.  If I need it Help a Brother out David. Ralph Sent from Mail for Windows 10

Won't repair improper ducting and condensation drains. $13K for horrible service and defective…read moreworkmanship. Next stop the state licensing for help

Great job I was…read moreable to make a quick phone call, schedule the appointment right away, which was a great positive for T&M Plumbing They showed up 1/2 hour earlier than promised, which was great for our home needs The price paid was definitely better than I had thought, since it was really an emergency situation for us It was great to know, that they will send me a reminder about the need to clean the tank in a few years

Matt and Phil are totally professional AND helpful. We had a minor but inconvenient issue, they…read moresqueezed us in, we will use them again and recommend others do so. The only bad news: one tends to not need an electrician very often, so it may be a while before we see them again! Really nice people, neat and clean too.

Mark installed an air conditioner unit in our home. He gave us an accurate and reasonable estimate,…read morearrived when he said he would, communicated well and got us up and running quickly. When we had a problem with the unit several months later (a manufacturing issue, not an installation problem), Mark immediately ordered the replacement part and let us know it would be several weeks before it would arrive. Like everything else these days, backorder is common. He was extremely apologetic even though it wasn't his fault. The part ended up arriving at about two weeks and Mark let us know right away. He was able to squeeze us in to fix the AC (thankfully!) and is handling the warranty issue with the manufacturer. He stayed after hours to get the job done rather than leaving and returning- very appreciated when the heat and humidity was unbearable. Great work, great service! I would highly recommend Mark to anyone and will call him again if we're in need.