Communication is HORRIBLE but installers are GREAT!
Hired to replace gutters. Came out and did an estimate. Took about a month to get them to come out just to do the estimate. Had a third party paying for it and getting the service scheduled was a nightmare. The third party spoke to someone who was supposed to call me to schedule an estimate. Never did. I called a week later and spoke to the same person that the third party did, but that person at Absolute Gutters claims to never have spoken with them. Really bad service so far.
Finally scheduled a service. Was called the day before a storm hit to tell me the service would be delayed because of the storm. That's fine...nice and proactive. Then someone showed up at the original time, unexpectedly! Again, that's fine and nice that they were there, but they ended up not having the correct materials. Left and was told I would get a call. They never called back. I called them to find out what was going on a week later and was told they had to order the gutter and wait for it to come back. Why couldn't they call me to tell me what's going on?? Rescheduled but they never showed up at the scheduled time and never called me. Called them again to find out why. Was told that the crewmember called in sick. When I asked why they didn't call me, they gave me BS excuse that they didn't know until the last minute. Fine, but as soon as they found out, they should have called me. Really had no reply other than "sorry for your frustration".
THEIR COMMUNICATION SUCKS AND YOU WILL NEVER HERE FROM THEM...YOU HAVE TO CALL THEM IN ORDER TO FIND OUT WHAT'S GOING ON. THEY ALSO NEVER TAKE OWNERSHIP OF THEIR COMMUNICATION FAILURES...DON'T EVEN ACKNOWLEDGE OR APOLOGIZE FOR THEM.
It's now over two months later and finally got the work done, but the company didn't order the right colors. Would have ended up with two different colors in the downspouts, so the installers just put them in to match the elbows they ordered. Asked if I wanted the correct ones installed, and I said yes and to have someone from the office call me to set it up. I seriously doubt the office will ever call me back to correct the problem based on my past experience with them. The installers (Lance and Patrick) were very nice and understanding, but the company is HORRIBLE with its communication.
Their communication with their customers is simply pathetic! How can you just not call your customer to tell them what's happening and why someone didn't show up for an appointment? They were good and proactive about the storm and rescheduling, but other than that one time, there have been at least a dozen times where I have called them when they should have called me. If I had not called them, who knows how long it would have taken to get the work done. As it is now, it's been over two months since my original call to them for an estimate. That's simply ridiculous! read more