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    HVAC installation or replacement

    HVAC system repair

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    7 years ago

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    Air Hawk Heating & Cooling - Water damage from poorly installed unit. Both safety shut offs failed.

    Air Hawk Heating & Cooling

    (46 reviews)

    They did good work and completed it quickly. My rating is lower because:…read morea) They were very expensive @$12,000. b) They wasted my time promising me a rebate from Duke Energy. After considerable effort I learned that they are not eligible to do an AC replacement that qualifies for Duke Energy's rebate. I think they should know that (and probably do). c) I see on their website that they offer discounts for seniors - they certainly didn't offer me that discount or any other. I would not use them again.

    It was 82° outside, and a muggy 80° inside, and not getting any cooler even though the thermostat…read morewas set at 78°. The outside unit was not running at all. So we looked for an emergency AC service, and when we called Air Hawk, the owner answered the phone. Joe was pleasant, and after taking all my information, he told me Gary would be out between 2-5 to diagnose the problem. This was in sharp contrast to other calls we made and either an answering machine took our call or someone said a tech would get back to us, and didn't. Gary arrived at 2:50. He discovered a Freon leak. After putting in 3 pounds of Freon (it's not cheap), he found the leak in the condenser coil. That repair won't be cheap, but the part is under warranty. We'll only pay for labor when the part is ordered & put in. The job was done at 4:20, and the temperature inside was a cool 76°. We were so impressed with this company that we purchased the annual service agreement for a reasonable cost. We look forward to having our HVAC system serviced by Air Hawk!

    Abs & T - hvac - Updated May 2026

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