Myself, along with 2 other Moms and our daughters, had the unfortunate experience of dealing with…read morethis man, while on a trip to SC for softball prospect camp at Coastal Carolina.
Upon arrival (late evening), my daughter went to use the guest bathroom, and spotted a cockroach on the wall of the shower. She called me to come into the bathroom to kill it, and of course I took a video of the cockroach. Those suckers move fast! Although we valiantly killed and flushed the roach (which prop mgr insists was a palmetto bug-righhhhht), we ended up coming across 2 more (1 in the kitchen & 1 in the guest bedroom), that we couldn't vanquish in time. Needless to say, we were grossed out. Everyone knows there's never just a couple of cockroaches, and we weren't keen on hanging with "La Familia Cucaracha" all weekend. Although we wanted to leave immediately, we reluctantly decided to stay, mainly due to the fact that it was late at night and our girls had to be at Coastal Carolina Prospect Camp early in the morning.
By now it was after 12, so out of respect we waited until first thing the next morning to reach out to Will (the prop mgr). At that time, we advised him we couldn't continue our stay, due to the roaches. Will immediately dismissed our claims (even though we sent him photos & videos), and told me he would only refund $146 out of the $485 + $35 (insurance) that we had paid, which made no sense. I told him that he could subtract a third of the total cost of the stay, and refund the rest- very fair considering the circumstances. At that point the phone "magically" disconnected. He then proceeded to text me that he wasn't refunding a penny and "wished me luck" in getting any money back. So here I am, taking the time to write this honest review, in the hopes it saves the next person. Had we not had this issue, we would have gladly stayed, as it was conveniently close to Coastal Carolina. There are plenty of other options within the community though, so do yourself a favor and choose one of those... or take the risk of dealing with this man and the roaches. We will not be getting a refund due to his extreme unprofessionalism, so I will now spend a little time each day sharing our experience.
*Edited to add that we also had issues with the water pressure and drainage (see videos), however, those could have been remediated during our stay. Spraying for roaches during our stay in the unit, was not an option- I'll pass on us breathing in poison all weekend. Not a big fan of cancer, thanks Will!
