FORMAL CONSUMER COMPLAINT Date of Incident: April 16, 2026 |…read moreTime: Approximately 2:15-2:45 PM Facility: Genesis Address: 7455 W Washington Ave # 140, Las Vegas, NV 89128 To Whom It May Concern, I am submitting this formal consumer complaint regarding a deeply concerning and potentially dangerous experience I had at Genesis on April 16, 2026. I have been a loyal patient at this facility and have consistently received excellent service from the medical assistant, nurse practitioner, Sapphire (the manager), and Heshimudi during his time there. This place felt like a second home to me -- which is why today's incident was especially troubling. I arrived for a biotin shot and a glutathione shot. The medical assistant who attended to me -- believed to be named Erica, wearing all-purple scrubs -- demonstrated a serious and alarming lack of sterile technique that puts patients at risk of infection. The following violations were observed:1. She removed my biotin and glutathione vials and took them into a separate room, out of my sight, before returning with the prepared shots. 2. She placed open gauze and an alcohol pad directly on her tablet -- the same surface used to check in patients -- and then used those items on my skin. 3. After administering the injection, she placed the used needle on the same dirty tablet, where it then rolled off and fell to the floor. 4. She left the room, retrieved a new gauze pad, and placed it in the same contaminated location. The side of the gauze that had been in contact with the tablet surface was then applied directly to my body. 5. The injection itself was administered abruptly and without care As someone who works in healthcare and is employed, I am well aware that these practices are a direct violation of basic sterile and safety protocols. Needles, gauze, and alcohol pads must never be placed on unsterile surfaces, and items that have contacted unsterile surfaces must never be used on a patient's body. I am formally filing this complaint and intend to report this incident to the State Board for further investigation, including a formal inquiry to identify the staff member involved. This is a matter of patient safety, and I will not allow this to go unaddressed. I sincerely hope this facility takes immediate corrective action to prevent other patients from experiencing what I did. Respectfully, Angeline Angie Villanueva

All the staff was Friendly! Thank You for attention and patience my one on one experience with have…read moremade me very excited with my journey!

Stephanie was great! She informed me and educated me on the treatment we were doing and recommended…read moreme a great cellulite cream. She is so knowledgeable and friendly. Excited to for my next treatment!

My experience with snatched has been phenomenal i am so grateful for the amazing staff. My…read moreconfidence is back & i feel amazing.

Great service and very comfortable being this was my 1st time trying this! Great results and no…read moredown time. I look forward to my next session

Incredible service and Tally is the best! I didn't believe it at first but she measured me…read morebefore/after and I actually can see results after 1st session which is crazy!

Absolutely amazing Clinic ... From the time you walk in you…read moreare treated with positive professional energy, healthy medical advice, great products that will make the world of difference in your life. It did mine anyway.

Dr. Cheney is a great choice for your holistic health needs. Also, her experience as a PhD, APRN,…read moreand ND maker her approach well rounded and she is able to look at a medical problem from multiple angles. Her office is inviting and neat and her staff are friendly and polite. She actually cares about her patients and their progress and she is completely qualified to help you with whatever you may want or need.

I'm super upset right now. I just left the office. I have been going to Dr. Mall for 5+ years. He…read morehas new office stuff who keeps missing my appointments. Yes, I was running late. I tried to call and no one ever answers the phone. Then they call me back stating that I'm not on the books. This is the second time this happened. I came five minutes late. I did not call because no one answers the phone ever and now they said he has moved on. Very rude and it is hard for me to reschedule because I work quite often. Very inconsiderate about this.

This review is for tattoo removal with the Picoway laser. I was having difficulty getting rid of a…read more"black" tattoo (I had gone to other tattoo removal places for years and the tattoo was not budging at all). Once I met up with Dr. Mall, he was able to completely remove it in under 6 sessions! (Even better, he provides lidocaine injections which makes them virtually pain-free). I would highly recommend Dr. Mall and I am considering removing my other tattoo so that I can be completely tattoo-free.

Posting this review for Marvin! He had the best experience with Mayra. She was so kind and so…read morehelpful. She helped with his goal to cut inches off to join the Army and it was a success. She really knew what to do to help and he totally recommends the amazing work she does.

From the owner: Body Contouring services using radio frequency technology methods to take inches off your body and…read moresculpt your body to your desired look.

First off I want to say I found QT beauty and skin just googling best reviews,and found Mimi! She…read morewas a God send! I had just flown back from a tummy tuck surgery the day before. The swelling was unreal. I was trying to find lymphatic services to continue my Post-op care for what I had received of the country. Mimi took me in the same day, When I went to her the first time she was at the Sahara location. I have been following her since! Mimi is very knowledgeable, and intelligent. I have acquired a lot of knowledge from her regarding my lymphatic system. She is brilliant, caring, and such a professional. Her space is beautiful, you feel right at home. It is spotless,organized, and quite a gem! I was really impressed on the whole package. Needless to say I feel amazing. I have been going to Mimi since December, and I will keep continuing my post- op visits to her and routine ones as well. She has relieved me of so much pain , swelling, and she has really helped me with contouring as well. She saved my life and I am so grateful for Mimi for all her care and professionalism and her wonderful advice and tips. I rarely do reviews, however this is a special person and place. Mimi really is 5 star service. In a world where it is really difficult to get such amazing service, thank you Mimi from the bottom of my heart. You are a special one indeed. You are a diamond in the rough. Shine bright because you truly are a diamond! And last but not least... do not neglect your post- op care. It is just as important as the surgery!

Mimi is awesome! She is so personable and her pride in her work shines through. I have been twice…read morenow for lymphatic drainage and my results have been soo great. I had struggled post partum with what felt like scar tissue in my abdomen and definitely water retention all over. Since going twice my belly is gone and mentally I feel so much better as well. I can't wait to try other services offered but for now the lymphatic drainage and lymphatic drainage facial is what fits my needs and the results are sooo so good! I highly recommend :)

We love Dr Mall and this whole office staff! Kind, accommodating and helpful!! It's hard to find…read moregenuine, truthful dr's here in Vegas and he is the best!

I went to Dr Mall after not having any luck with other doctors helping me . I was dismissed as…read morebeing depressed , menopausal , etc . I went to specialists who dismissed me . He sat with me and we talked for a long time about what I had been going through . He did extensive bloodwork . Full physical . I told him I felt like I was dying and the other doctors were just watching it happen . I've been seeing him for almost a year . He has my thyroid on track , my vitamin levels on point , and I'm feeling human again . I've also lost 20 pounds in the last 4 months . He treats the origin of what is happening in your body, not just the symptoms . I couldn't be more grateful for him . He also has my husband feeling so much better . If you want a doctor that listens , gives you the time to explain your concerns ,and doesn't dismiss you , Dr Mall is your Man !

Went in for the teeth whitening and went down 4 shades whiter in one session! Love their natural…read moreapproach and my super sensitive teeth did not hurt. Thanks Vanity Beauty!!

I got my very first microcurrent facial and it was amazing! I left seeing results and can't wait to…read moresee how my results get even better tomorrow. I booked my second appointment for next Saturday!

I was struggling with my mid section for 14yrs (c-section mama) 2 kids, hanging belly, worked out,…read moredieted, exercised, body sculpting, fasting, you name it, I did it. I took a chance and scheduled a consultation, I have no regrets about getting Lipo 360, my midsection matches my body a lot more than I expected. I love how I look.

Went to do my annual physical with Dr. Gopeng and it was a pleasure. I love the staff here, very…read morefriendly! I will be returning with better results