I set up an appointment with john to come and repair my fridge. When he first came out to assess the situation, he wrote down the model # wrong and said he couldn't find the part. When I did my search it was clear he wrote down a 5 when it should have been an S. I was able to find the part easily and spent extra money to have it shipped quickly as he and i agreed on a appt time for Monday, 5/27. i text him the night before, on Sunday 5/26 and asked him what time he would be coming out the next day. He replied to me on Monday at 7:05 AM " I will let you know." At 11:05 i text again and ask if he has any eta. He replies at 12:02 pm that he will be there between 11-1. ok....i wait..... At 2:49 i text and ask if he is on his way as he is VERY late and we are waiting. NO replies after that. I call.....,my husband calls and leaves messages...NOTHING....no response. He just called me, on Tuesday at 9:45 am and said when we set the appt the week before he didn't know it was a holiday and clearly I should have known he doesn't work on holidays. REALLY?? So, instead of calling back and telling me he isn't coming bc he doesn't know what day is a holiday and which isn't he ignores a customer who is waiting. Do yourself a favor and use another place, maybe one that has a clue and some decency.. They are a dime a dozen. read more