I left a review for Able but realized it was not the main account, so I wanted to leave one here too. I have screenshot the review and response from the other page. Any business owner that speaks to his clients like this agoutis not be in the customer service industry. He goes as low to say I am not smart enough. We have actually used this company twice before and had a pleasant experience. I was very aware of his policies. I have read his reviews and saw that I am not the only one who had this experience. I definitely do not recommend even calling this company! He said he hasn't had our name, but he didn't give me time to give out name and we have a new cell phone number. I own multiple businesses and would never treat a client the way he has. read more

Able Limousine - Screenshot from this other yelp account - Limos Near Me - Grand Prairie, Texas

I've been using Able for almost 5 years. I've had transportation for airport in a sedan, SUV, and limo. I've also secured the Hummer stretch for a party event. From booking to arrival, everything is seamless. They also just picked me from a delayed flight in DFW. They make everything so easy, and I appreciate them. read more

Able limousine was fantastic! Driver, Dion, drove my daughter and friends to Prom this evening. He was so sweet and patient while stopping for pictures allowing the girls to take their time, play music and be "teenage" girls. I will continue to use them for all my future limousine needs. read more

Don't do business here at all the reviews about , their customer service is whack and there extremely rude, is true lol my SIL made a reservation for us and told them she wouldn't pay them over the phone but that we would come in person to put down a deposit. Due to our work schedule changing on a daily, it's been impossible to meet in person especially since they make up there own hours lol. Called today to see what time they close and they replied on the phone " we're closed how many times y'all gonna call us but not show up" yeah bye! Y'all state y'all 24/7 but not always open LOL and 2nd y'all's attitude tells me enough how y'all take care y'all customers and more so how y'all handle " business ". Extremely unprofessional! FYI people , they be quoting limos out the ass. There's plenty of other limo businesses who are more available and can work with you. read more

I have nothing but good things to say about Able Limousine. We hired them for my daughter's prom. They worked with me via text message to stay in contact and confirm the schedule. Everyone was professional and kind. Ralph Diaz was the driver and the kids loved him. My only set back is that they booked another party/rental after mine. For 1 AM in the morning. It was across town and even though it was not my business to have to, I made sure to let the kids know they needed to all leave in a timely manner so that the driver had time to get to his next gig. Well, they did and they were 45 minutes early from the rental end time. It was late and I signed the contract and went to bed. When I brought this up with the owner, he said, so sorry, you signed off. So if you do rent a limo and do not use it for the full time, do not sign off on the contract until the time is fixed so you can get your fee adjusted. That is all. Everything else was smooth and the kids had a wonderful time with Ralph. read more

Able Limousine - Before heading off to prom. - Limos Near Me - Grand Prairie, Texas

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We loved Able Limos and Frank was great!! Everyone can have a car but their service and driver experience is safe and amazing.

Outstanding experience! The limo was immaculate, driver was on time and the price was very fair. I use a limousine service a few times each year and decided to try Able Limousine for the first time last weekend. The entire experience was exceptional and the Driver Debbie was a consummate professional who went above and beyond the entire evening! Keep up the great work and I'll be back next time! read more

The gentleman that answered the phone was extremely rude. I was asking questions and he got hostile. I felt like he was angry with me for simply asking a question. He then implied that he has been doing this longer than I have been around. What does that have to do with anything???? Plus, he was incorrect but why does that matter. He went on to saying he's busy and I'm calling at a busy time. Then he should pay for an answering service or let the vm pick up. He clearly was taking his frustrations out on me. Absolutely unprofessional and does not value a potential customer. The next limo service company I contacted was way more professional and pleasant and now we have an ongoing contract for 6 months. read more

This is an amazing limousine company in the DFW area with clean cars. Great drivers and amazing service. Highly recommend them for a night out on the town read more

Be careful with these guys, especially if you talk to Tim or Timmy. The guy is completely unprofessional. The car was fine and our driver Frank was great but just be careful when you talk price to these guys....scumbags! read more

Tried to inquire about a quote for an event, the gentleman was extremely hostile for whatever reason, then proceeded to say he's been doing this business longer than I've been alive, I have no idea how that's relevant in the conversation, now why would I want to book this service or refer others to it if this is the hostility I'm met with? I have 23 people with me that need to be driven around and I need to ask questions and see what the terms are etc, why should you be insulted simply for asking questions? He claimed that because he wasn't available and this was last minute, (although I didn't request for today or this week) he said I should've just hung up instead of getting the info I needed, so with that logic how will I ever know when they are available? Should I just call every time I have an event on the day of? Because clearly according to that logic I'm not allowed to ask when will they be available????? Makes no sense to me, it's literally just a phone call no need to get yourself worked up, I promise you won't die for calmly speaking to a potential customer/client whatever they are to you. read more

BEST EXPERIENCE EVER from start to finish! Timmy assisted in booking our transportation for my sister's bachelorette weekend. We arranged transportation from pick up from our hotel in Dallas to a couple of wineries outside Fort Worth. I booked a 10 passenger Lincoln Limousine but wanted to upgrade last minute for extra space. Timmy was able to do this without any complications! On the day we needed transportation, Emilio our driver arrived on time in a beautiful Mercedes Sprinter! I was SO IMPRESSED with the cleanliness and updated features of the Sprinter! I couldn't have been any happier! He was helpful, polite, and accommodating when we wanted to stay at one winery longer than the other. All of the girls had AN AMAZING TIME!! Overall, my experience exceeded , my expectations!!! I will definitely book again!! Thank you so much to Timmy and his team! read more

Extremely rude. We ended up not needing so we cancelled our reservation. I called to ask what I could do if I had not received my refund. He ended up raising his voice speaking over me, I politely said that is not how you speak to a customer and he said "your not a customer anymore I don't need to be good to you" without allowing me to even finish my sentence he said I was accusing him of I don't know what. I let him speak his mind and politely said i was not accusing him of anything if he let me finish my sentence he would have heard that I was asking for advise on what I could do which he responded with I don't know im not your bank. Disgusting behavior. It does not matter if I am a customer or not, you do not speak to anyone by yelling at them. If I could I wouldn't even give a 1 star. Looking at reviews now if I had seen all other 1 star rating about his ugly behavior I would have never even contacted this company to begin with. read more

Honestly the owner of this company Timmy, does not even deserve 1 star. When I called to ask general questions about pricing and availability for an upcoming event, he was extremely rude and condescending. Not only that but when I inquired what the service charge covered his answers were inconsistent and sketchy. I could tell he was getting agitated when he told me "lady you are asking too many questions", I was flabbergasted and told him that I would take my business elsewhere. Never have I been so rudely treated as a potential customer. Reading the other reviews I'm surprised this guy is still in business. read more

The representative who answered the phone when I tried to request a quote was rude on the phone. After providing him my location, he started belittling me and was being passive aggressive as if he did not believe I could afford the service. I was pretty set on purchasing the service until that point. They lost my business. read more

This is the worst limo service I have ever experienced. The driver what rude to me when he could not find me. When I complained I would be late for my flight he then told me "you won't miss your f@$&ing flight lady". I found him rude, aggressive and intimidating. When I complained to company they said they would forward any social media posts I make to their attorneys! I suspect that was an attempt to intimidate me. I will never use this service again. Ever! Following on from your reply - EVERYTHING I posted was true - so I dare you to forward it to your attorneys! I dare you! And I am entitled to post the truth about my experience with you. You should check your other reviews. Horrible! read more

On time, efficient, professional and all around easy to work with! Paul was awesome and flexible with our group changing pick up times throughout the evening. Looking forward to using them again for my wedding! read more

We wanted to say a HUGE thank you Able Limousine Dallas/Fort Worth and what an amazing opportunity it was to work with them on such a beautiful occasion such as Jamie and Thomas' wedding this past Saturday at The Omni Mandalay Las Colinas!! We could not have done this without you and we just want you to know how much we appreciate what great vendors we work with, vendors who stepped up to areas that were not even theirs to help when we were in a bind. With you, we pulled off a fabulous event that I know the couple is still in awe over! Thank you!! read more

Thank you Timmy, driver Bridget and Able Limousine for making my daughters prom one to remember. Great service and Bridget was a great chauffeur the first Limo had an A/C problem that was discovered before the kids piled in to leave, so Bridget summoned another car and it arrived quickly while we were still taking pictures. Bridget took great care of our kids and had them home early because they were exhausted!! I will use them again in the future!! read more

This limo service company treated me with such rudeness I couldn't understand it. I called to receive a quote for a party and before I even finished my sentence I was told "no, no, no, no, no service on that date" I hadn't told them the date yet. Horrible customer service, absolutely uncalled for. read more

Poor customer service, has an excuse for everything. Nothing is their fault when limo doesn't show up on time (after telephone reservation made) and items left in the car - 2 car seats, not small items - offered to be returned for a charge. I agree with Cindy E. - don't use these guys! Tim R. read more

We had a really bad experience with this group. First the driver was late by 10 minutes picking my wife up from the airport but what happened next is pretty incredible. We paid up front for the car (over $140.00) for a 14 minute drive from airport to hotel. The credit card was charged two days prior to the pick up (which we understood and agreed to). It went through our credit card company no problem and essentially we are now "pre-paid" customers. Upon dropping my wife off at the hotel the driver told her that it was the owners policy that the customer show proof of ID with the credit card they used for payment upon reservations, and their driver's license. This ID was provided for the driver and before my wife knew it the driver took out her phone and took a picture of the front of those cards. My wife asked the driver why she did that and the driver said "our boss makes us do this". We called the company and talked to the owner later in the evening to ask why this was the policy and how uncomfortable we are with this procedure. As business owners, we didn't understand the need for this and the owner proceeded to tell us "People have backed out on paying me so I keep their information so I can get back at them if I need to". We sat there stunned. When we then said this was unacceptable and that we had never experienced this before the owner became irate and began yelling and screaming, essentially throwing a fit. The owner also has heavy accent so when he was yelling we couldn't understand him. The process of taking pictures of sensitive information on a cell phone made us uncomfortable however the conversation with the owner and his attitude made us extremely concerned. Following that call we contacted our bank and have cancelled that credit card and are now working with putting a hold on any and all new accounts that can be opened in our names due to this issue. To say we are dissatisfied is an understatement and we are reporting him and his company to every business ethics outlet possible within the next 24 hours. Do not DO NOT USE THIS CAR SERVICE. Nightmare experience. read more

I haven't ever booked a limo before, and I must say that I had a far better experience than I was expecting. Timmy was always there to help me from the first time I called (around 10pm & he still answered the phone) to the time my group was dropped off. We rented an 18 passenger hummer limo for prom but had people leave the group, so we wanted to downsize last minute to a 10 passenger lincoln stretch. Timmy was able to help us through this, even though it all happened just 5 days before the event. In fact, the day of the prom, we were expecting the lincoln to pick us up but received the hummer for the whole night at no extra cost. Not to mention that the limo was clean and fully stocked with waters, cups/glasses, and napkins for us. There was even a bluetooth connection so we could connect our phones to the audio system. My group had a fantastic time thanks to Able, and I most certainly will look to them again for all my limousine needs! read more

Able Limousine - 18 passenger hummer limousine - Limos Near Me - Grand Prairie, Texas

pathetic! do not use this company! had no cokes or ice for a very expensive ride. couldnt even drop them at the front doir of their destination and they had to walk to it!!! crappy service and rude. read more

We had a bad experience with this company: 1) they change our Limo from what we ordered. Never asked just show up. 2) Try to shorten our rental time from 8 hours and 2 hours drive time to 6 hours. 3) Did not have all the address to the place he was taking the young adults. 4) Was caught by one of the young adults taking selfies while driving. I hope that after you read this you will not use this company. read more

Thank you to all of the awesome people at Able Limousine! Able provided exceptional service to us once again for our corporate outing today. Everyone there is so helpful! Many thanks! read more

Timmy is the best! He was super accommodating and helped us find the best limo for our large group. Timmy was always available when I had questions. We had a great time and were so happy with our limo and driver Bridgette. She was so professional and kind. I highly recommend this company! read more

You better be careful. The owner of this company is dishonest and rude. I would never want to book with this company as he is incredibly rude and dishonest. He assured us that we could change the amount of tine that we would use the limo for a certain night. After making our deposit, we called to adjust the time from 7 to 5 hours. All limo companies allow this and he had specifically told us that we could adjust the time once we had final plans. He was rude and verbally abusive and has refused to refund the deposit. I would never use this company and could never recommend them. There are way too many high class limousine company in Dallas to mess with an unprofessional company like this one. read more

I just called to get information from this company to use their services for my wedding and the guy I spoke to was SO rude. He would not provide any helpful information and kept cutting me off. I quickly got off the phone because if that is how they treat their customers I am not not at all interested in giving them by money or business. read more

The owner refused to return our car seats that were left in the trunk of the limo, unless we gave him a "tip" (in addition to what he had already received in payment). He was verbally abusive and yelled at me, saying it was all my fault. I had to go to the company site itself to retrieve the car seats. TERRIBLE SERVICE. One star only because you can't give zero. read more

Don't EVER use this limo service. They are a rip off. I went there in person to check out their fleet and was impressed with what I saw however their delivery of service was dispicable. I reserved the 2014 Escalade and on the morning of the event we called to confirm and according to the owner the tire had bubbles in it. He said that NTB didn't have any tires he could get to replace the "bubbled" tire. We agreed on substituting the escalade for the hummer. When the hummer arrived it was dirty and it was easy to tell that it wasn't cleaned before it was sent over. The driver was poorly dressed and wearing a dirty shirt. We had to go along with this because it all happened at the moment that this surprise event needed to take place. Shortly after my guests left they called back to say that the limo felt like 90 degrees in the back. I called the owner and his excuse was that the limo gets hot when it's hot outside. This is rediculous. I know it's Texas and it gets hot but isn't that what A.C's are for? Then he says because the limo stopped and dropped off a passenger then that's why it was hot. This is a limo service I would never recommend to anyone. Stay far. You will be moved by their fleet because it looks good but you will be ripped off. Services are poor. He refuses to discount the cost for all the troubles we experienced. An event that was intended to be a great event for a family turned out to be a disaster for them and an embarassment for me. I cannot say it enough STAY FAR! I would certainly give 0 star but it's not possible. read more

HORRIBLE customer service!!! I called to get a quote for a special event. The person that answered quoted me that it would be a 10 hour minimum. I said that the website doesnt state that, he yelled back, "IT DOESNT BUT I SAY THAT!!! No one wants to work that day!" wait, what? No one wants to work that day? Are you kidding me?? Ridiculous... read more

I didnt even book with them, because they were so rude to me on the phone. Honestly no customer service, and he was more expensive than other comparable companies in the area. read more

Had a great customer experience while planning an event. Very fast response time during initial arrangements and they were understanding / accommodating when we had to alter plans. Good selection of vehicles and easy to communicate with. read more

I agree with the other review...did not even book because he was so rude on the phone.

VERY unreliable. My daughter has been stranded TWICE on scheduled airport pickups by these guys. After the first error, I waited 2 months and gave them a second chance. Driver was on time. Then on the return trip, no driver and only an answering machine for all of the advertised phone numbers. I will NEVER use them again. read more