They helped us find a part for our patio door lock set. They ordered the part and made sure it fit…read moreour lock when it arrived. Great people and great service.

They were wonderful to work with. Had a replacement car remote programmed recently. Process was…read moresuper quick and very reasonably priced. I would definitely recommend them and will be a return customer should the need arise

Arrived on time for appointment, knowledgeable, professional and gave a reasonable written quote…read more I have booked a installation next week.

From the owner: We are a family business that wants to serve our community. Free estimates, discounts available,…read morereliable service and quality workmanship. We are here to help you.

we had them and were very happy and then they sold and we did not even get a letter or…read moreanything........wow.,,,,,,,,,,,,,their service was poor before they changed over without a notice and now were are screwed, but they will make it right, or we will go higher, and hate to do this but hey we paid allot of money ,so we will see

Thief! The customer service is a joke. Half of the time is guy out of town attending wedding. He…read morewill cancel even if you pay for year in advance. Taking him to court soon and possibly get some of my money back and lawyers fees

Word of advice to anyone thinking about Vivint. We were talked into a total household system about…read morefour years ago. Everything worked fine for a bit. Now thermostats are offline glass breakage died none of the door locks work. Had some hot shot young sales people stop by months ago promising to get a tech out to get us fixed and absolutely no response. Have called multiple times to schedule a tech and have received absolutely run around from barely speaking English client support. I just pulled the control panel off the wall and killed the system . Tired of the equipment failure alarms and TOTAL lack of customer service. Will be removing all Vivint door locks and thermostats this week. Think long and hard before they sell you anything!!

RUN AWAY IF A SALES REP KNOCKS YOUR DOOR!!!!!!!…read more I was approached by a very pleasant Rrep from Vivint/Fortiva( their finance company Vivint uses) and was approved for ALL the equipment I wanted. They surprised me with same day service with 2 pieces of equipment being shipped in a few days. Installation went smoothly, installer was nice. The extra equipment arrived in timely manner. BUT 2 MONTHS LATER: I receive a past due bill for close to 1000 dollars. I was on autopay. So no late payments here. I called. It was for the amount OVER what Fortiva said my acct was allowed. AT NO TIME DID THE REP SAY THERE WOULD BE EXTRA CHARGES. AND WHY SEND ME ANYMORE EQUIPMENT IF SO???? This was supposed to be simple and now am told pay 3 times the original amount for 6 months or no service. I ask the rep at Vivint to check if the company would lower it and for a longer period, Julio ( sp) said he would call me, i waited a monthbtalked to a diff rep and she left a msg for him to call. NO CALLBACK. This when I receive a letter from a collection agency for almost double the owed amount. So now vivint wants me to pay a reactivation fee of over 600 dollars, and said the collection agency would be withdrawn. It is funny that my last statement had available credit from Fortiva, yet that balance wasnt never applied to it yet I was invited to buy something with my available credit...... So my advice, If you want Vivint: DON'T ALLOW THEM TO INSTALL UNTIL YOU HAVE CONFIRMATION ON THE CREDIT. AND dont fall for the " we are working in the neighborhood reason". I FEEL SO USED AND IN A SENSE, VIOLATED..... ( excuse any misspelling as my phone or Yelp, wont allow me to use my cursor to correct anything, Yelp? Is it you or my phone? Please answer that for me please. Thank you) Oh the equipment that was sent to me was never installed, I offered to send it back to lower the amount and Vivint REFUSED. Flat out said no. Now does that sound customer friendly????? SO NOW BECAUSE OF A SLICK TALKING SALES REP I NOT ONLY HAVE A SECURITY SYSTEM THAT WORKS BUT NO MONITORING SERVICE, I AM GOING TO HAVE A VIVINT AND/OR FORTIVA FORCED COLLECTIONS MARK ON MY CREDIT SCORE. I did just read an article where Vivint lost a 20 mol class action lawsuit for similar techniques. Just search it on Google.

Horrible! They double invoice me and don't respond to emails until you don't pay the next invoice…read moreand then Julie is rude and condescendin. Do not waste your time or money with them

From the owner: 5 Star Security Systems provides intrusion detection, home automation, and more security systems in…read moreNewburgh, IN.

I bought a Key Fob so I'd have a spare for the used car I bought, which included cutting the…read moreEmergency Key. He was easy to communicate with, prompt and everything went as planned except the E-Key wasn't right, so he had to order one. Went back the next week and got the same great service and all is well. Highly recommend for the above and he's cheaper than the dealer for OEM lock and etc. parts.

The door lock on my 1997 Toyota pickup wore out, so I purchased a new lock and needed it rekeyed to…read morematch. Not only did he rekey the lock, he cut brand new keys off the OEM code which worked better in my existing locks than the worn down keys. Kevin is friendly, professional, and reliable. Thank you!

After years of service we sold our house and cancelled. We had a refund of $29, I gave them a…read moreforwarding address. Instead of forwarding a check to the address provided or sending a credit to the bank where they received automated payments for many years, they sent the check to the new owners. They said, "you can't expect us to send another check!" After all we're no longer customers!

So I contacted ADT as their reply to my comment suggested. It has now been almost 2 weeks and I…read morehave heard exactly what I expected, nothing. So they want me to loan them $833 for at least six months and then if I sign a new contract they'll give it back to me. I would rather they keep the money will never ever do business with them again.