TLC came recommended highly from a co-worker. We tried TLC for the first time to have our dog…read morespayed. She is a member of the family and we were very nervous about the surgery. The staff explained things well, and called to let us know she was ok right after surgery. They even called a day after she was home to check on her. The office was clean, and the staff was very kind. Happy we traveled to Richmond and found her permanent vet.

Cat was partially paralyzed Thursday Dec. 4 by Nexgard applied by tech for Dr. Scott. No…read moreinformation was given about adverse reactions. Called office Saturday and was stonewalled by office manager, who insisted it was not their fault although she had no medical knowledge. After several calls Monday, got Dr. Logue to call back. He was very offensive and refused any future treatment. The manufacturer, Boehringer, agrees that the symptoms are consistent with a drug reaction and agreed to pay for treatment if that is the case. Another local veterinarian declined the case because she knows Dr. Logue and will not risk liability. Will see if cat recovers. Apparently it's best to stay away from the local pet doctors.

Our dog went to Training Tracks total immersion boarding program twice (initially and then again…read morewhen the owner realized the first experience failed) and still cannot walk on a leash or greet people politely (our two main goals). He is not an aggressive or anxious dog -- just a lively and energetic pup. We reached out to our trainer and to the business owner many times for additional support and guidance (the immersion program supposedly comes with lifetime support). They have been difficult to schedule with (sometimes taking months to get on their calendar) and often don't respond to our communications unless prompted many times (even though their contract states they will respond in 24 hours). When we could get a hold of them, the guidance they offered was not always particularly useful (i.e. just don't let your dog meet anyone ever - this suggestion came from the owner). We have tried to work this out privately with the business owner, Jeff, and he blames us for not communicating, reaching out, or following up with training, which couldn't be further from the truth. I have text and email records that prove we've been engaged and have consistently asked for the support we were promised/paid for. In the end, Jeff has tried to gaslight me and eventually called me aggressive for assertively asking for the training I paid for or for a refund so I can get my dog the training he needs and deserves. I would not recommend Training Tracks. Not only because their training skills are questionable, but because the owner is dishonest and unprofessional.

We had high hopes but are unhappy with the outcome…read more We took our dog to Training Tracks for their total immersion program. We didn't get the results we wanted the first time around so our pup went back for a second stay. It went much better but the training regressed after a couple months and we needed help again. Our trainer was unable to commit to helping us and the owner has refused to help. Jeff (the owner) goes days or weeks without responding and has now told us he is unwilling to move forward with a resolution. He has been very unprofessional and I would not recommend this company. Here are a just a few of the issues the owner Jeff still refuses to respond to. I think these issues will help potential customers to understand the environment at Training Tracks. -when we picked our dog up from his first stay with you we found out he had run out of his special diet dog food days before and you had been feeding him some other food without our consent. -we also noticed that the "treats" you were using to train him were goldfish crackers and random human food. We also recall a time when our trainer was going to use cat food but luckily we had actual dog treats. -one of the proposed solutions for our dog biting our hands while giving him treats on a walk was to carry a large wooden spoon with peanut butter on it in the park. This was a major red flag but we tried to trust you as the experts. -one situation that really stands out is your implication that our dog maybe should just never meet other dogs because people in Europe don't allow their dogs to meet others. Really? -also in the training tracks contract, under your responsibilities it states you will respond in 24 hours to our communications. Obviously you are aware that this rarely happened.

I ADORE this veterinary office…read more The FRIENDLIEST office staff, ever. Kind and attentive. The vet techs -- same. Outgoing and so warm. The vets are SO sweet, so loving. They give you options... I never feel that they are pushing unnecessary procedures. So grateful to everyone at Town and Country! Truly such a wonderful office.

I called to get my dog in for possible UTI. They could not schedule me in for at least 2 weeks…read more Apparently they are too booked up. Time to find a new vet.

We started using Karen for grooming our miniature Schnauzer Roxie in 2015. She does great work and…read morecares about our fur baby. If you want someone who is exceptional, Uptown Hound is the place to be,

I'm disappointed. The matt behind my golden retriever's…read moreright ear was the main reason I took her to a groomer in the first place. I was having difficulties getting rid of it myself and figured that they would have the expertise and tools that I don't have to be able to get it. The matt is still there, and her ear looks like this now (picture uploading). Also, they only trimmed 3 of her paws. The left back paw has not been trimmed (see pic). And she was there for 5 and a half hours. They had plenty of time to make sure all 4 feet were done. What they did do well was her bath and brushing out her undercoat. I'm very happy with that part. However, getting rid of the matt behind her ear was 80-90% of the reason why I took her to a professional groomer to begin with.

Thank you for the wonderful customer service and welcoming a breeder!…read more Very friendly staff and clean environment! I look forward to bringing all of my furbabies to you!

Today (9/9/14) we brought our cat into the office for a walk-in vaccination clinic. There were a…read morenumber of dogs in the office which caused our cat to become very agitated and upset. Despite us saying that he does not like dogs and might need a minute to get out of the carrier, they just dumped him onto the examination table. Next they completely covered our cat with a towel which caused him to hiss at them at which point Dr. Phillips very rudely and unapologetically said that "it was not worth it to him" to try to vaccinate our cat at the price which his clinic was offered. He then walked out of the room with no further explanation. We informed the receptionist and other employees that we felt like Dr. Phillips had treated us very rudely and unprofessionally. They simply said that they couldn't do the walk-in clinic with our cat because they would need to sedate him. Despite this never being advertised in any way, they acted like we should've known that and basically that it was our fault. At no point did anyone offer anything close to an apology. My wife's family has been customers of Dr. Fred Phillips for over 15 years and have reliably taken our animals to him when possible. We will never be returning to this office again with any of ours or our family's animals. Absolutely do not come here if you have a cat and only come with a dog if you have no other option.

Great place to have your furbaby groomed! Amazing staff; very friendly! Took the time to answer all…read moremy questions and even recommended new brushes to use between appointments! My furbaby came home looking amazing! We have already booked his next appointment!

Will over stress your dogs just to get the job done. Absolutely unprofessional. Any ethical groomer…read morewould know when to stop.

Everything went well I have been to other adoption places and I was never approved. I don't…read moreunderstand why

I adopted an older dog just over two years ago. I found the staff very friendly and helpful. I…read morefeel they are doing their best to take in and take care of animals and I wish more people would make donations to help them. I am considering adding another dog to my family, and will check with Help the Animals in Richmond, Indiana first, before adding a cat or a dog.

I called this organization today looking for help for a dog that was having a medical emergency…read more Before I could fully explain the situation or ask about available resources, the person I spoke with hung up on me. It was incredibly disappointing and upsetting, especially when I was trying to find help for an animal that was clearly suffering. I understand nonprofits can be busy and have limited resources, but treating people with basic courtesy costs nothing. Even if you can't help, taking a moment to explain that or point someone toward another resource would have been appreciated. Unfortunately, my experience was unprofessional and lacked compassion.

I had to put my dog down animal care alliance handled it so well they were so patient with us made…read moreus feel like we were the only patients there.