AVOID I ordered my dress from Abigails Bridal Boutique in October 2020 and I get married in November 2021. However, although the designer notified Abigail's that the dress has been ready for dispatch since early September, due to cash flow problems, Abigail's has been unable to pay the designer. Through direct communication with the designer, I have managed to move my order to another boutique (and have had to pay again). The designer has been amazing, as have the new boutique. I will now have to try and claim my money back via my bank and if that doesn't work go through the small claims court or my insurance. Definitely not what you need 5 weeks before the wedding. At NO POINT have Abigail's Bridal Boutique let me know there is a problem or going to be a delay, despite my numerous chasers. I repeatedly tried to call, text, email, Instagram message and I received little or no response. The only time they respond is if I comment publicly on their Instagram page (they soon delete any negative comments or follow up messages from brides from their Instagram page). I can't understand how they are still operating and taking 'orders' from unsuspecting brides. It is not acceptable how they are behaving. I didn't even get an apology when I explained that the designer has moved my order as THEY DIDN'T PAY! They have also NOT OFFERED TO REFUND ME! They can't seem to acknowledge that their conduct is in any way inappropriate, and they have no remorse for the amount of stress and upset that they have caused for tens of brides in the lead up to their weddings, a day which should be one of the best and important days of your life and that potentially not getting your dress is going to cause an issue. Unfortunately, this is not an isolated incident, there are many more brides in similar situations as a result of Abigals Bridal Boutique. If you are concerned that the same could happen to you then I urge you to contact the designer or Citizens Advice for guidance on how best to proceed. They need to stop playing at business and close down. PLEASE LET EVERYONE YOU KNOW - AVOID read more

Absolute disgrace of a so called bridal shop. I ordered my dress pre covid paid 50% on ordering and 50% last September when it arrived in store even though they were shut and I couldn't see it. Since re opening it has been lie after lie from Lauren the shop owner. Me,my niece, sister and mum travelled there at least 3 times to find my appointment had not been booked in with the seamstress even though I had it all on text from the shop owner. My dress wasn't even there !! Every appointment we went to we were kept waiting one was over 2 1/2hours late and everytime we asked what was going on we were fobbed off. We had wasted journeys after that to Wakefield to the seamstresses studio where yet again Abigails had lied to us they'd sent a hoop which wasn't even the one ordered as they'd given mine away to another bride !! It took 3 hoops until I eventually got one and then it was too big. It was 36hours before my wedding that I eventually got my dress, hoop and veil I couldn't even try it all on before my wedding day so the last time I tried everything on was May 24th until my wedding day on September 4th. Things weren't right but what could I do on the day of my wedding? I had several irate phone calls with the new shop manager Rosie and the shop owner Lauren I was then promised £250 compensation for lack of service, told to wait 28 days for it to be paid. On the 29th day I enquired where the payment was to be told they weren't paying it due to financial circumstances. Yet more lies. This shop is ruining brides once in a lifetime experience I wish I'd never set eyes on it. Now it's back to ignoring the texts and phone calls they are an absolute disgrace if I put on here what I really thought about them it wouldn't get published. If I can save one bride going through the nightmare experience I had then I'll be pleased. Please please please avoid at all costs. Whilst the shop from outside looks stunning the owner certainly isn't she's a compulsive liar. They've removed their Facebook page as it was full of bad reviews and they've also gone off trip advisor. If you don't believe me I'm afraid you'll find out for yourself what a shambles this place is. I've got everything on text so contact me if you want to hear more and then make your own mind up. The whole month at least before my wedding was ruined because of Lauren and this shop. I could go on and on about the vile experience I had. It should be shut down. They take your money and then lie and ignore all forms of contact. Disgusting place. read more

I wish there was a Zero star option! First of all this review is based on FACTS! Yes I'm feeling upset, I am so angry this has happened to me and so many others but here are the facts that cannot be argued or continue to be lied about. Ask yourself also why are dresses being sold for £50 today, why is the shop usually closed, why can you not get an answer when you call, why is their Facebook page been taken down? There emails are so full, if you attempt to email them it will bounce back, unless they rectify this after reading my review. The only way to really get in touch now is via Instagram. Here are the facts: -I paid for my dress in full at the beginning of this year and I do not have my dress as promised -my dress is in the designers warehouse but not been sent due to non payment by Abigails to my designer (they have written to me to confirm they no longer have an account with them because of non payment of dresses) -are there more brides that this has happened to? Yes I have personally spoken to around 30/40 others who have been affected -have abigails offered to refund me? No they actually promoted the fact I go to my bank to get my money back, admitted they have no money. I have now been awarded the money, that says something in itself -designers have closed accounts with the shop due to these issues, I can confirm Justin Alexander, Essence of Australia, Stella York & Sorella Vita, Maggie Sottero, Dessy and to name a few I know for a FACT will no longer supply. There could be others but this is what I have proof of. -their business accounts are currently under investigation due to this issue and the amount of brides who are claiming from their own banks who ultimately claim from Abigails. This is why if you are currently asking for a refund they will tell you there is an issue with their account. -the owner is now asking brides to pay for the dresses to her own PERSONAL account which has been confirmed by Monzo!! Action Fraud was very interested to hear about this. -organisations that have been informed by myself or others are -Action Fraud, Trading Standards, HMRC, Police, Watchdog, Citizens Advice, Local MP, Criminal Investigator, West Yorkshire Financial Exploitation and Abuse Team at West Yorkshire Combined Authority. -some of us have been threatened with slander but the FACT is nothing that has been said is untrue what so ever. I am not writing this review to "scaremonger" as it's been suggested by Abigails that is what we are doing, just be vigilant, check things out and make your own decisions based on actual FACTS. Please also be very careful in doing bank transfers to any company/individual you have doubts about as you are not covered! Always use a credit card where possible, that's just general advice that you can find out yourself as I am in no way giving "financial advice". Take care brides x read more

BRIDES BEWARE!! I ordered my dress and veil in May 21 and paid over £2,500. After a few recent bad reviews I decided to make sure my order was OK as any future bride would. I could not contact the shop so I contacted the designer, Maggie Sottero, directly and they confirmed the dress had not been ordered. After finally contacting Abigails through Instagram ( they don,t answer the phone) they have fed me lies and lies but not providing any proof of them ordering the dress. They then delete any comments. I am now having to fight for a refund and with just 4 months to go to my wedding I am left with an additional bill for another dress and just hope it can be made in time - unlike 2 poor brides who have been let down with just a few weeks to their special day - possibly ruined by this fraudulent company. Like I say - BEWARE! read more

Absolutely Appalling Experience Please note my actual review is too long so I have condensed it down to this... I have recently learned the hard way that reading reviews is of the upmost importance. Had I bothered to research the opinions of others regarding their experience of Abigail's Bridal Boutique I would have run a mile! 5 cancelled appointments, lie after lie, a wedding dress with no alterations carried out 8 days prior to the big day and the withholding of monies owed. I can categorically say I have never had to go through such a horrendous experience. Seriously poor management, inexperienced staff, dishonesty, empty promises, no accountability, lies and an abundance of excuses made purchasing my daughter's wedding dress one of the most stressful ordeals of my life! (Believe me at 50 years of age there has been a few!) What should have been the best part of the lead up to her wedding day was most definitely the worst and although she had the very best day ever the experience of Abigail's Bridal Boutique had tainted it. I have no confidence in receiving the refund of £300 which was due to be paid on the 24th of September, then the 30th of September, then the 15th of October before being informed that Abigail's bank account was blocked and couldn't accept payments in or out! Having taken professional advice, I have now pursued the matter through the small claims court. I have also seen on other reviews and Instagram comments that contacting Trading Standards seems to be an option so I will be attempting to contact my fellow complainers (I have the details of 18 up to now) to hear their experiences and follow suit with this too. read more

I'm sorry to say I've not had a good experience with Abigail's Bridal Boutique Leeds and I've had one problem after another. Me and my two bridesmaids made an appointment in October 2019 as we were looking for dresses for them for my original wedding date of May 2020. The initial impression of the shop was a positive one. We chose a dress that we all liked and the colour that we required. When my bridesmaids went to get measured, there was an initial query with the particular colour swatch of the dresses we chose as it didn't come in that style dress but we chose an alternative colour match which was similar. This was fine by us and the order was finally placed. Due to Covid lockdown, unfortunately we had to move our wedding date to June 2021 and this wasn't a problem with Abigail's. Eventually, when the time came for my bridesmaids to go for a fitting in 2021, my bridesmaids discovered that the dresses were not the ones we originally ordered! (Similar but not the same). One of them didn't want a low cut back when we were dress shopping, hence this was one of the reasons why we chose the dress we did. I wasn't with them at the time, as I could not make it. Apparently, the shop assistant was more bothered about the dress being the right colour rather than them having ordered the wrong dress in the first place. They were putting my bridesmaids on the spot there and then asking "well, are you having the dresses or not?" No apology or explanation was given as to this error! I'm not sure why Abigail's didn't check the dresses were the right ones when they arrived in the shop from the supplier. My bridesmaids felt that we had no option as it was too late to look for an alternative dress in time. As you can imagine, I wasn't very happy that this happened. They apologised and I was assured that this error was going to be looked into and was offered a full refund and to keep the dresses to which I agreed. The bridesmaid who didn't want a low back was assured that it would fit like a glove and not to worry. I did not receive a full refund for the dresses. Unfortunately, my other bridesmaid then suffered complications after her first Covid vaccine with a blood clot on her brain, and was in hospital when the dresses were collected from the shop ready for my big day which she also missed. Luckily she saw the wedding via Zoom from her hospital bed but she was devastated to not be there in person and be my bridesmaid. Due to "coming out of Covid lockdown" with only allowing 28 other guests at our wedding, my new husband and I decided to hold a second evening wedding reception event in September (2 days ago). My poorly bridesmaid was now out of hospital (6 weeks later) but still wasn't 100%. A few weeks ago, she decided to try her never worn bridesmaid dress on for the first time but when she took it out of the sealed bag, she had found a large water mark stain with black spots on it (like someone had tried to clean the dress only to make it worse)and was horrified as she didn't think her dress would be in a state as it had been sealed up during the preceding weeks. I contacted Abigail's via Messenger only not to receive a response. I had still not received a full refund - my said bridesmaid thought I had by this time. So, I contacted them again to ask that this was sorted before September and I also sent them pictures of the state of the dress. They responded with "has the dress been opened since collecting it?", to which I said "no, it had been sealed until now" and sent them pictures of the sealed bag that luckily my bridesmaid took before opening it. "Was it altered? By us?", "yes it has been altered, by you, despite the fact it was the wrong dress in the first place". This seemed like they were trying to get out of this like it wasn't their problem. "Well, could you bring it back to the shop?", "I couldn't but my bridesmaid could". I asked them to sort it before my reception do as the state it was in, she wouldn't be able to wear it. I was assured they could sort it and it was agreed that it would be done by the following Saturday. When my bridesmaid went to drop it off, all they were bothered about was "but does the dress fit?" "Yes it fits but I can't wear it due to this stain". She was told to go back a week later but when she was there, she wasn't even able to look at the dress to see if the stain had come out. She said she and her husband were given the bag, told the stain will have come out and were kicked out of the door. Not exactly customer service is it? My bridesmaid had the sense to open the bag when they got to the car only to discover that Abigail's had done nothing about the dress as the stain was still there. She then got on the phone to them as she knew they wouldn't like her walking back in and starting to complain when there were brides-to-be in the shop. She was told to bring it back and that they could have another go at cleaning it. The stain remained unfortunately. read more

Brilliant Service! Could'nt have been more helpful! Nothing was too much trouble and the dresses were amazing! Thank you Margaret and your staff for helping my daughter choose her dream dress! (and the bridesmaids!) Professional from start to finish! read more

I was very disappointed by the service I received from Abigail's Bridal Boutique today. I had booked an appointment earlier this week to view their bridal wear and possilbly try some on as my wedding day is in August this year. However when I arrived promptly for my appointment I was told they were busy and wasn't really given much attention. I felt disappointed and un-important to them. Not only had I made every effort to get there on time but had paid £5 for parking which was a waste as I had got back to my car within 10minutes,. Disappointed and unhappy customer :-( read more

Positives: They have a large selection of dresses and the staff are very helpful. Negatives: The seamstress is rude and unhelpful when you go for fittings - maybe a bit of training in customer service is needed. And unfortunately they forgot to order my veil so it only arrived the day before the wedding. read more