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Katy, TX

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Abercrombie & Fitch

3.0 (4 reviews)

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People searched for Men's Clothing 392 times last month within 15 miles of this business.

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H&M - Beautiful and stylish displays. I bought one outfit straight off of a mannequin!

H&M

1.7(10 reviews)
0.0 mi
•$$

When it was announced this place was opening at Katy Mills there was an excitement in the air…read more People couldn't wait for H&M to open! Then it opened. Meh. I just don't see why people "love" this place. Yes, there are classic pieces here, but you can get classic pieces at any department store. I just don't see the big deal. I come here every time I am at the mall because I think eventually I'll see something amazing and then it will all click. Well nothing has clicked yet.

First, I was surprised to discover that customers were expected to scan and ring up their own…read moremerchandise, while the employees at the registers were only assisting with cash transactions and returns\. As I proceeded through the self\-checkout process, I noticed several pricing discrepancies: - **Slacks advertised for $19\.99** were ringing up at $44\.99, despite a sign clearly displaying the $19\.99 price\. - **Clearance pants marked $14\.99** with a clearance sticker were ringing up at $39\.99\. When I brought these discrepancies to an employee's attention, I was told there was nothing he could do because the prices were determined by the computer\. I then requested to speak with a manager\. Unfortunately, the manager's response made the situation even more frustrating\. She refused to honor the advertised $19\.99 price for the slacks\. Regarding the clearance pants, she explained that if a clearance sticker is even slightly lifted, the store will not honor the marked price\. She then stated that she would make an exception "this one time\." I found this comment extremely inappropriate and embarrassing\. It felt as though she was implying that I had somehow tampered with the clearance sticker\. I explained that the sticker was already attached to the merchandise when I selected it and that it was not something I had placed there myself\. **As a paying customer, I should not have to feel humiliated or embarrassed simply for asking a store to honor its displayed and marked prices\.** I was not requesting special treatment\. I was asking to pay the prices that were advertised to me while shopping\. What disappointed me most was not just the pricing discrepancies but the lack of professionalism, accountability, and respect shown when I attempted to resolve them\. I understand that pricing errors can happen\. However, the way employees and management handle those situations makes a significant difference in the customer experience\. This experience has left such a negative impression that I have decided not to return to this H&M location\. I would appreciate H&M Corporate reviewing this incident, particularly the store's pricing practices, its handling of clearance merchandise, and the customer service training provided to management\. Customers should be able to shop with confidence that advertised prices will be honored and that they will be treated with dignity and respect when raising legitimate concerns

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Abercrombie & Fitch - menscloth - Updated October 2026

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