I attended this prenatal clinic recently with my partner on a Saturday afternoon for a Growth & Wellbeing Scan (28-40 weeks), due to the fact that the Edinburgh clinic did not have appointments available on the dates that were convenient to us.
I'll start from the positive details: the lady that did the scan was helpful and compassionate, good at her job, explaining well the results and what actions we can take afterwards, getting in touch with the midwife etc.
Things we did not like: the waiting room is extremely hot! It was like you were above a bakery or something, they had the fan on but considering the fact that expectant mothers go there, I would expect a more relaxing environment. It was also kind of dark and not well lighted with only some floor lights in the corners.
Our appointment was at 14:30 and we arrived promptly around 14:20. We were immediately told that there would be approximately 1 hour delay, and the secretary was not sure if this estimate would go up or down. She started asking us if we would like to reschedule for another day without even knowing first that we had come from Edinburgh for this particular appointment, which shows lack of preparation, I would say.
I understand there can be delays, but considering again the targeted customers, I was expecting at least a phone call in advance to let us know the delay so that my 8 months' pregnant partner does not sit for long in an uncomfortable environment.
We suggested waiting at the ground floor where the temperature was normal and the secretary would let us know when our time would come.
The staff that did the scan was apologetic about the delay, which was a nice touch.
Woud I go back? I would look for other places first, and would ask for the waiting area, possible delays, etc. read more
