This company is, in my opinion, the worst I have ever had to the displeasure of dealing with. One of the most egregious issues I experienced was the theft of my jump box and a case of water from my car by one of their drivers. Moreover, their customer service is lacking, communication is unclear, and pickup times are often delayed, resulting in additional costs. The company's contract with the DC government and MPD appears to be exploited for their benefit, as they hold vehicles for extended periods and create difficulties for owners trying to retrieve their property. To make matters worse, they attempt to charge for their own negligence. The company's management is unprofessional, with the owner Sam frequently ranting about his personal life, including his divorce, in a manner similar to a Trump supporter. The one 2418 Chainning st in Washington DC read more

DO NOT USE THIS TOWING! THEY ARE STEALERS! ABC TOWING, DC 2214 Channing St NE Washington, DC 20018 I got into a car accident and my car was towed using this towing company in the DC location. I picked my car up the next day to find ALL OF MY BAGS (purse, wallet included) ransacked. The driver who took my car in "KD" (signature he signed with) stole $1300 in cash from my wallet that I had saved for rent. When I told them that one of the guys who was helping me stated that he would put it in the note and someone would contact me. By the end of the week, NO ONE had contacted me and when I called back on Friday, they stated that the guy who took my payment and said he would input the note was just a "Lot Man" and "did not work there". So why did he take my ID and payment?? This place is HORRIBLE and deserves to be shut down given how shady they are. Hopefully, Karma is coming for whoever "KD" is as I now am late on rent and struggling to earn back the rent money he stole from me. After talking to their manager "SAM" who is even more rude and unhelpful I have decided to file a police report against the ABC company in DC because I NEVER want anyone to be put in this horrible situation as I currently am. Good Luck folks and STAY FAR away from this company and specific location. read more

Outrageous storge caps at 20.00.a day charged me 225 a day avoided my insurance company telephone calls had to go get it my self worse tow company if you car gets impounded better get it same day dc storge is 20.00 a day caped out slsheisty company YOUVE BEEN WARNED!!! SHOULDNT EVE. BE ALOWED ON POLICE LIST 0 stars!!!! read more

Owner/Manager was friendly and efficient. Unfortunately other staff asked for money in exchange for additional services to change a tire that I was changing myself. Not tempted to recommend a location where staff tries to hustle customers. read more

I had a terrible experience with ABC Towing. I got a flat tire and needed a tow, but the whole process was extremely frustrating and unprofessional, especially when it came to pricing. I asked the tow truck driver multiple times before they even loaded my car how much the service would cost, and they kept dodging my question. The driver just said, "You'll be notified of the price soon," but didn't give me a straight answer. While we were on the way to the tire shop, I asked again, 2-3 more times, about the cost, and the driver still claimed there were no updates. It wasn't until we finally arrived at the tire shop that the driver suddenly received a text with the total: $375! Completely outrageous for a 5-8 minute drive. I spoke with Richard, their dispatcher, and found out they charge $160 per hour, but they also make you pay for the wait time before the truck even arrives. No one explained that beforehand. When I complained about their lack of transparency, Richard tried shifting onus. Staff at the tire shop even mentioned that ABC Towing has a reputation for overcharging their customers, and many places typically charge much less--around $180 to load the car and a fair rate per mile. Reading the reviews ABC towing has, I certainly see why they have such a bad reputation. DON'T TRUST ABC TOWING. They're not upfront with their prices and seem to exploit customers in need. I would never use them again. read more

stole my $300 rayban glasses and overcharging I told the cop before he took my car that I had many things of value in my car like tools also my glasses were in there yall gotta do better man stop stealing people man read more

I'm not a customer but these individuals are clearly unhappy with their jobs. One of their dc license plate C777... (couldn't see the entire thing) was driving very recklessly on the street and cut me off twice with no signal. I am driving with a toddler so imagine if I hadn't slowed down to avoid our cars colliding. I called the number on the side of truck and the person at extension 3010 was quite dismissive and just gave me the main number in which I asked how to go about filing a complaint and was told with a manager on Monday as they don't come in on Friday. read more

ABC Towing - Towing Near Me

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Why is there an option for ZERO stars. There is no ADA access. There is no sign indicating where the "payment" office is. They should be forced to legally comply with the American Disability Access. The parking lot where cars are stored is muddy and the employees are completely unhelpful. I'll be contacting district government to force this place to follow the law. If they are breaking the law with ADA access are they breaking the law taking cars? read more

horrible service over priced and owner is very rude !!! don't not use there service ! the OWNER hung up the phone on me after keeping my vehicle an extra day and also charged me on a Sunday when they were closed so I could-not come get my vehicle! HE WILL NOT REIMBURSE YOU MONEY SO DONT ASK, HE DOES NOT CARE! read more

This business should not exist. They are not accredited by BBB, and there are many reviews that talk about how they damage cars. They towed our company last week and scratching all around it. I was told to speak with the manager, Sam, but he is not picking up the phone. I will file a police report, and hire an attorney to sue them. read more

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Needed to have my car towed to the dealer. The company dispatch service and the driver Melvin went above and beyond. They kept me up to date through constant communication and took great car of my car. All of this, for a more than a reasonable price. read more

It is unbelievable to me that this place is an operating business. I was never notified of being towed, I only found out when my car wasn't where I left it. They're not open on Sundays, and they charge you per day your car is on the lot. So if you want to pick up your car on a Sunday because they never told you it was towed, you can't. And you have to pay for that day. When you get there, the "office" is the saddest excuse for a shed with rotting stairs, a collapsing roof, and plywood flooring. There is no way it is up to whatever health and safety codes it should be. Once you pay for your car, they'll then tell you it's too far back in the lot and it'll take a few hours to get out. This is after paying for transportation there (ya know, cuz your car got towed...) and after calling to confirm you can come pick it up. They say they'll call you when the car gets out. That is also a lie. You'll have to call back to see if you can pick it up, which is a 50/50 guess at this point since you tried to call and confirm that once already. 3 Ubers later maybe you can get your car, and if it doesn't have any damage from the tow you should try your luck in the lottery. The "manager" will never be available even though he's probably on site. Good luck. read more

This towing company is rude, unprofessional, unorganized, and will scam you. They dented the door to my car, messed up the bumper, and broke a window. I called them ahead of time to pick up my car, the lady on the phone said they'll deal with us when we arrive. I gave them ample amount of time, when I get there... the guy who moves all the cars is NOT THERE. My family and I were told to leave for at least an hour, and come back later. We were also told that we should've called ahead!!! We literally did that lol. Everyone was smoking blunts and cigars in the office, so unprofessional. They charged us almost $600 for 3 days!!!! TERRIBLE EXPERIENCE!!!! read more

ABC Towing - Broken window - Towing Near Me

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The Worst of the Lot!! Left me stranded for 6 hours after telling me they would show up over and over again. I called there office after arranging service through my insurance company at 10 13am. I called ABC with the phone # provided at 11:57 and a nice person told me that someone would be there by 1pm. Cool, 1pm no problem but two text messages at 2pm and 216pm to let me know the ETA had changed again? Only to talk to a man by the name of Teddy who had to be the least qualified customer service agent on planet earth and who know next to nothing so when he told me his name I'm sure he probably just forgot his real name, just like they casualy forgot about me. DO NOT USE THESE people and Teddy Ruxpin you missed your calling working for the IRS or the DMV!!! NEVER AGAIN! read more

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Worst Of All Time! Mickey Mouse Operation! Beware! Expect the worst when you go to pickup your towed vehicle. They damaged my vehicle door by trying to pry open to open and when they couldn't they broke the back passenger small window. No responsibility...only wanted their money for the storage which over charged by 1 day. Intimidating tactics just a sad and lame shit hole! read more

Highly recommend these people honest and reliable, car was inside of a garage not to many can drive a car in and this guy driving this truck is very skilled if you ask for Richard he's not gonna disappoint you! His truck is clean and attractive. read more

ABC Towing - The truck that towed my car - Towing Near Me

This dude just came on private property to tow my car at my job. I'm sure that's illegal. Then he was rude about it. The property manager for the building called the company to ask why he was on private property and the lady that answered the phone was rude and clearly uneducated. I'm not sure who owns this tow company but if they aren't littered in lawsuits they will be with employees like them. read more

SEVERE WARNING: ABC Towing should not be allowed, under any circumstances, to provide towing of any kind to anyone. ABC Towing severely damaged a major internal component of my car's drive-train/chassis due to negligence. ABC Towing owes $5,755.85 for damages to the transfer case of my car. Everyone must be warned about ABC Towing. read more

ABC Towing - Certified mechanic's diagnostic and estimate for damages. - Towing Near Me

F these people. I have been stuck for 4 hours right in the middle of DC. They don't even answer the phone. Shame on USAA for contracting with this fraud. read more

Towed my car off the highway when I requested it to be moved over to the side after an accident. I had a tow truck on the way already and he ignores me and drives off with my truck. I try to go get it out and he refuses to let me pay for it. He keeps suggesting I let my insurance release and send a tow to transport to collision center. I reach out to my Insurance and they're telling them a price that 5x times what they told me and they said they will be transporting the vehicle. However they told me to have my insurance to send a tow. After confronting them and after they hung up on me multiple times they finally came up with some bullsh*t excuse to tell me about releasing my truck. After almost a week of it sitting in the lot it's finally out of the tow lot. They also damaged my tires, wheels, and windows. This place is a the sketchiest tow company I have ever dealt with. read more

Fraud, fraud, fraud. In DC you have LEGAL RIGHTS after your car is towed to pay a fixed amount in cash or credit card. Do not just pay them what they ask for (they tried to charge me ~3x the amount), do not pay cash if you don't want to (even if they insist), and do not feel pressure to anyone "expecting a nice tip just to get the car out". Call DC Department of Public Works Customer Service Center at (202) 541-6083 to understand your rights in the unfortunate event that ABC tows your car. Two more unfortunate notes - cash and items missing from the glove compartment and car damaged during the tow. Just horribly unprofessional start to finish. read more

These men were caught forcing their way into cars. They damaged my vehicle after trying to tow it. read more

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Worst tow company in the world do not use them. I waited 4 hours for a ticket to be put on two cars. I called the tow truck company and a guy said for me to wait until the next and he would tow the cars. i called the next day and a new person told me they can't tow the ticket needs to be within 24 hours. I told him that the man yesterday told me different. He said he is new and does not know what he is doing. What a dumb group of idiots working in a place. Shut this tow truck company down they are a bunch of clowns. read more

My car was not starting so I called AAA. After a technician came out, they called this company to tow my car. After an hour and a half of waiting, AAA called to see how long was the wait time. They said 20 minutes. After another hour and a half of waiting, AAA called and said they couldn't get a hold of the company at all. So after 4 hours of waiting, I went with another towing company which showed up promptly in 30 minutes. This company shouldn't be contracted with AAA if they know they are not going to be doing the job. It's just bad business. read more

They just stole my car 2 or 3 days ago towed my car with out my consent with out the title now keys. This is unacceptable and I'm m not resting till I have my car back and something is done about this asap. So be exspecting for the law and my lawyer contacting you all read more

These people are snakes! Went to see a show and put money in pay by phone meter. Came back with 7 minutes to spare and my car already gone! They were demanding I pay in cash only. After hagling with these crooked people they agreed to take my credit card but were refusing to take American express. Visa and Mc only. After another 40 minutes. They took it , $175.00!!!!! Called American express and disputed immediately! read more

ABC Towing in St Augustine, Fl is a very professional company. I was stuck on the side of the road and my car would not start. Seemed like the battery just died. I called ABC towing and they were on their way to an accident, HOWEVER, they called me back and gave me a time when they would be able to help me. It was sooner than I expected !! Mark was very professional and gave me his opinion of what he thought was wrong with my car !!! Battery ???. I as a woman appreciated his opinion and his professional help. I would definitely recommend ABC towing. Thanks Mark... Joanne read more

Towed my companies work truck as I was parked leagally while doing work for the building. Then they tried to over charge me by about $100 to get the truck back. I wouldn't use these guys to tow anything. read more

These people really are awful. I was trying to remove an abandoned vehicle from a property I manage. They came within a few hours and said they needed to bring out a flat bed. They then never called me back. The next day I called them and they said they were working on it. Hours later I called and they said it would be 90 minutes. The next morning I called and they said their flatbed is too big to fit in the alley and they hung up on me. I wasted 2 days with these guys. read more

I was nervous to call because of the reviews but I have to say - they were on the spot and on a Sunday morning. Someone had parked in my reserved space in an underground parking garage which is tricky to get into driving my own car. The gentleman from ABC arrived within 20 minutes of me having the car ticketed. He maneuvered that tow truck like a champ. And he was polite and extremely professional. I would not hesitate to call them again. read more

This company was contracted by AAA to tow my car from DC to VA and they didn't show up and kept "dispatching" and updating the time with AAA. I called and the person who answered told me that he "couldn't make the driver come" and that he would most likely come the next morning. I put the request in at 12:30 PM, so that was wild. read more

100% solid experience good pricing and excellent service. no bs which i appreciate. thank you abc. i recommend to anyone in seattle needing a jump, lockout service, or tow. so refreshing after experiencing a tow with lincoln towing, which was terrible. read more

Shady company. Towed my car from my apartment complex. Charged a storage fee for the day when the car was never stored on the lot at all. They brought the car back within an hour and a half of the initial tow. The driver was out towing other cars. They refused to take payment over the phone wanted me to email my credit card information which I disputed because I don't like my credit card information sent by email. I had no car to go pay in person. They are extremely unprofessional, rude customer service. Would NOT recommend. read more

I got towed by these guys. Which, yknow, that sucks. Paid to get my car back and noticed a fresh ding in the rear fender. Getting towed is bad enough already, how about some respect for people's property? read more

Worst customer service I've ever received. Dropped my car off in the middle of a parking lot, blocking traffic, the technician said there was nothing else he could do, and left me to deal with it on my own without saying a word. Unbelievable. I strongly suggest going with a more professional company. read more

***ZERO STARS*** To make a long story short GM ordered a tow truck that broke down on the way to us. Then they assigned us to this company. We were assured pickup within 2 hours even though that was 2 hours later already. 10 minutes before the end of the 2 hours I have one of my managers call them on my behalf. The guy answers and rudely says that we have no scheduled pickup, and if we wanted a tow not to call back until we are ready to schedule and pay, even though GM was taking care of it. I call myself having to leave the meeting i was in to deal with this only to get the same guy on the phone. He told me flat out that there was no order in his system, and no way he would do it w/o taking payment upon pickup. While I am explaining this to him I get an automated phone call from GM saying that ABC towing at (lists his phone number,) is scheduled to arrive within 15 minutes. He says that isn't his company and there is nothing in his system. He tells me "I have NOTHING in my system so it will be $125 plus mileage or he can't help me." At that point I hung up and called GM. They put me on hold and called ABC towing. GM confirmed on the phone with ABC that their system shows he received and confirmed his fax. He denied it. While on the phone GM sends another fax, he says hold on for a second other line, accepts the fax and then lies on the phone to GM saying he didn't receive the fax. GM then gets back on the phone with me which its 3:35 at this point and tells me they don't know what to do. They can only cancel that call and set up a new one. While I don't blame GM for this, and there is only so much they can do, this is by far one of the worst customer service experiences I have ever had. I believe his name was Amin but due to how long it took him to tell me he probably made it up or blamed someone else. NEVER EVER EVER USE THIS COMPANY. read more

If I could give this place zero stars I would!!! After the upsetting experience of being in a car accident I had to have my car towed. ABC was called before 8 p.m. it took about 20 minutes to receive the ETA text, which was a whopping 90 minutes from the time of the text!!! I called to see if there was any possibility of the truck arriving earlier and the response was "You aren't the only person who needs a tow." Really?! After the estimated time had passed I received an automated call that asked me to press 1 if my tow had arrived and 2 if it hadn't. I pressed 2, and was immediately disconnected. I called ABC and the man on the phone, Mike, told me the truck would arrive in 10-15 minutes. An HOUR later I called, after being outside in this cold weather for so long, and Mike told me where the truck was coming from...according to my GPS it was only a 19 minute drive. No idea what happened here. FINALLY the driver arrives. He hops out and asks me where the car is going. I replied that I wasn't sure since my insurance company had arranged the tow and destination. His response??!! "I dot have my tablet and I don't appreciate your attitude!" I was appalled by this man's rudness. I had been nothing but polite to him and he was behaving horribly toward me. I tried calling ABC to get the destination address. The phone goes to the machine. I called back and Mike answers again. I heard him say "Mom, let me call you back". I guess that many people weren't calling for tows after all. Ugh! He looked up my information and told me they no longer took cars out of DC...even though I had arranged the transportation to VA before 8pm. As if this wasn't the worst service EVER, the driver says "You got full coverage? We can tow to our shop in DC and your insurance will pay." Again with the inappropriate behavior.... I proceeded to try and plead with Mike, to no avail. The driver then says "Look, I've got things to do." I expressed my absolute disappointment of this whole ordeal to Mike, and told him not to bill my insurance. He agreed ..we shall see what happens. The driver was quick to leave. As he pulled away he had no lights in the back of his truck at all. No brake lights nor tow lights...at almost 11 pm. Stay away from this company! read more

ABC towing is to professional business, as Vlad Putin is too humanitarian. This business is an absolute disgrace, with its garbage practices and incapability of just being a responsible company. If Yelp had a zero star feature, this company would certainly get it. My car got towed here by default after I had gotten into an accident on a Saturday night. I had to wait almost 2 hours for the tow truck to finally come, at which point the driver was nice but that's where the pleasantries end. First, this company lost the key to my vehicle. Yes... they lost my $500 key and didn't accept responsibility for it even though my tow slip says "keys collected" on it. Second, my insurance company attempted to pick up the car from their tow lot on two (2) separate occasions. Both of which, the insurance company's driver called an hour ahead of time to inform the tow yard when they would be there. Both times, there was no one at the tow lot for the insurance company's truck in to get my car. Even though they were given ample time to get one of their useless employees over there. On the third attempt finally someone was at the tow lot (after five business days passed), so my car was finally able to be picked up. The car sat on ABC's lot from early Sunday morning until Friday afternoon. This was not a coincidence - this company does this on purpose so that they can collect more money from the insurance company for "storing" the car. All in all, if this business closed tomorrow it would be too soon. Their complete carelessness for my vehicle has led to me needing a rental car for an additional week, for which I should probably send them the bill. Avoid this garbage at all costs - you won't regret it. read more

I was given a recommendation by Metro's finest about services for towing unsafe/illegally parked cars and these guys severely dropped the ball. I was able to schedule a towing but they never followed through. No call, no explanation, nothing. Highly unprofessional. Do yourself a favor and skip these folks all together. read more

Ok, so I realize that towing companies get a bad rap. But, every five or so years when you need a tow, you suck it up and deal with the not-so-great service. Well, ABC is not your run-of-the-mill poor service. We're talking about probably the worst customer service experience I've had in my life. My car battery died while driving home from work right near the White House. I called USAA and they told me ABC towing would be there ASAP. I got the auto text saying they would be there in 100 minutes. While pretty dismayed, I realized it was raining and there were inevitably a ton of issues on the roads. Since I knew that the car would have to be taken to my dealership, my very pregnant wife came to pick me up around when the tow truck was supposed to come. To save an even longer story, two disappeared drivers, five calls, several lies and excuses and three or four promises of 'your tow is about 30 minutes away' later, they literally did not show up! USAA was nice enough to call another tow for us after receiving a call from my exasperated, crying wife (this was about 5 hours after my first call). The other tow company came in about 20 minutes and the gentleman was very helpful. Seems like there's some good money to be made if you're halfway competent at running a business in the towing industry... STAY AWAY from these guys. read more