This is a franchised Company with a generally good reputation Nationally. Decided to use them for several projects. Over the course of the last 2.5 years our orders for windows come incorrect.
When we received our last order one window was 2 feet short . The window ,shown to me by the contractor, also had scratches and scrapes where someone had previously been tried to install it. Their return policy is no return on a special order.
I understand that the Covid epidemic has caused problems. My order was made. My payment was also made with payment in full for order and delivery. I was then told delivery would be 6 to 8 weeks. After 8 full weeks I contacted ABC. I was told new delivery time would be in 2 more weeks. After this time I was told delivery would be in 1 week , but I had to help to unload the delivery. That was Company policy. After I left and came back , I spoke to a manager. She was very cordial. She indicated in rare instances they used two delivery persons and they would unload. She said I would have to wait as much as another week for delivery.
USE THIS COMPANY IF THIS IS NOT A PROBLEM FOR YOU. I was forced to buy another window and eat the mistake one. read more