I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.

We purchased our first Spa from Choice Pool and Spa. From the Purchase with Lou we were given names…read moreand phone numbers from contractors for a concrete pad, Electricians and landscapers. We are so pleased with the way our yard turned out along with this beautiful Hot Tub Spa! We had many questions as New owners of a Spa. Johnna Martin, Eileen Rocha, Rob Lawler were very knowledgeable, Professional, answered all our questions and suggestions on the upkeep of our Spa. We highly recommend Choice Pool and Spa for your Selection of Backyard Fun!! Thank you!

So pleased with the experience and the hot tub! Johnna Martin is incredibly knowledgeable and…read moreenjoyable to chat with, basically a hot tub goddess! She helped me make an informed decision that I'm exceptionally happy with. I feel empowered to be able to maintain this beautiful tub and can't wait for the friends I referred to treat themselves to a dream hot tub of their own!

UPDATE: The manager's response to my original rating is misleading. He commented that they…read moreresponded quickly, but again, this was only after we threatened with a lawsuit. Yes, we have power lines and a slope, but the salesman knew this when he assured us they had suitable delivery options. For 5 months, they blamed us, told us there was nothing they could do, and said it was completely on us - counter to what the salesman told us during the purchase. ORIGINAL POST: Epic Hot Tubs was an Epic Fail. Check the comments on their company on the Better Business Bureau website. It cost us 5 months, hundreds in legal fees, and tons of stress and coordination. They didn't deliver until we threatened a lawsuit. It was only supposed to take a few weeks, but it ook months. Jack Pyles was great until we paid our deposit. He went from telling us that installation would be "no problem" and they would "help coordinate" installation even with our sloped yard... to telling us it was our fault and on us that there were no viable ways to install the swimspa after spending tens of thousands of dollars. He never proactively communicated what was going on - only unhelpful and rude answers when we asked questions. He never even told us that the swimspa got delayed several weeks from the manufacturer to their warehouse. He told his boss that he had given us options but every option he gave us was untenable. For example, he told us to call forklift companies but none of them had operators and we couldn't find anyone that could help. It wasn't until we involved our lawyer and threatened a suit that they finally gave us a way to deliver the swimspa. The entire experience was stressful and unprofessional. Jack was especially rude.

ClearBlue Waters is the ANSWER to your pool problems. Mike is a wealth of pool information, one…read moresmart dude. They installed all new equipment in our pool making it wonderful for sensitive skin. We just love the new filter system. For once, all the bells and whistles are worth the money! Forget Greenville Pool!!!!

From the owner: Pool, Hot Tub and Sauna Service, Maintenance and Supplies.read more

We had a great experience with Brandon. He took the time to answer all our questions and was very…read moreknowledgeable and patient. We would definitely recommend

We went to several places researching for a new hot tub. We returned and purchased it from Brandon…read moreat Paradise Pools. He had so much knowledge and told us things we didn't know we had to ask! He didn't pressure us into buying an expensive one and even encouraged us to look around! From ordering to receiving Brandon was always patient with us . We called him for every little thing and he was always pleasant with us! The delivery went smooth. Lucky for us, we ordered ours before the pandemic so ours was delivered right on time!

Bought a about e ground pool$$ there good at sales and chemicals and the process of building your…read morepool need any maintenance like the filter changes or something go wrong with anything else don't give you the help have to try to call other pool company's ,, I had to call 5 finally for help with the leak from the pipe by our filter all it needed was a gasket ,, Lucky it was all,, wish they would train there own people to help u,, the reference they give you aren't available it needed,, or ever call you back if you have a problem,,

I have been so impressed with this business. My husband and I bought our hot tub from them 4 years…read moreago. We go back time after time for our hot tub supplies. We were there just this morning. We had questions, and the owner was extremely knowledgeable and helpful. He fixed our problem within minutes. I highly recommend Hallmark Spas, Pools, and Billiard to anyone who is in the market. Everyone there is very friendly and helpful. I give them 5 Stars.

We purchased a Hayward pool heater from K&B Pools in May of 2024. Before our purchase we asked,…read moreKayla Lassiter, the owner, if her company did the install and she told us yes...which we have in a text message. After we signed our contract and the heater arrived we were informed that they would place it on a concrete slab and connect the plumbing but they do not carry the license to do any electrical work or pull permits. This was deceitful on K&B...it took us until March of 2025 to find a licensed electrician familiar with pool heaters in our area to wire our heater. Once it was wired and our propane company connected the lines, we started the heater on April 4,2025. It immediately began to jump, vibrate and smoke! We called our electrician and he contacted K&Bpools immediately for us. Kayla Lassiter texted my husband on April 4,2025 and said she'd be out that afternoon...she never showed up. April 5,2025 after waiting all day, she texted at 3:00 pm to say she'd would not be out that day. We asked to be put on the schedule for the upcoming week and she replied "of course." K&B pools never contacted us that week. April 10th my husband went into the store and spoke with a store employee and was told Kayla would call us ASAP. We never heard from her. April 16th we texted her again telling her...this heater is under warranty and she said she was going to try to come out tomorrow. She never showed,called or texted. We took the day off. April 21,2025 was our last text to her and we told her we had spent 6500.00 on a pool heater that does not, has not and never has worked since we've owned it and she did not respond. On April 28,2025 we went back to the store to request K&B pick up the heater since it is still under warranty and refund us our money. The employee told us we could tell her our problem until"until we are blue in the face" but she can't do anything and she would relay the message to Kayla. As of today we have not heard from Kayla She is trying to let the warranty expire. They are unprofessional, deceptive and do not complete the project they are hired to do once you sign the contract and give them your money. If I could give a 0 star I would!

These folks are amazing! They installed my pool in May of 2019. Ever since then we have grown to…read moreknow them as an extension of our family. From going in to have my water tested to replacing parts, they have always given excellent customer service. Anytime I have called and had to leave a message, Heather ALWAYS called me back in a timely manner. I had algae last year and Heather helped me knock it out quickly with her advisement of what to put in my pool. Crystal clear ever since. Today I went in to order another liner, we accidentally cut a hole in ours, Heather explained the new liners, the thickness, the quality and warranty to my understanding. I had gotten quotes from other pool companies and KB Pools price by far was the lowest!!Longtime customer and they will have my business as long as their doors are open!!

Why waste time, either they do not care or don't want business. Called and ordered a part for a…read morecustomer and was told 7-10 days. Well 14 days later called to follow up and left multiple messages for a return call. Nothing, week 3 called again and was told it was coming from the factory in Texas 7-10 days again explained it had been three weeks. Was told by Wendy that Darin had to order. Was told by Darin the complete opposite and that the ordering department had forgotten to order. So from August 29th- October 24th and to be told today it still hadn't been ordered?? Sad way to do business.

Locally owned business who takes great care of their customers and has loyal customers. I've been…read morepatronizing this business for over a decade. We have ordered a custom safety cover with installation requirements for the permanent anchors and never had an issue with the quality of their work. I have replaced the liner in my in ground pool through this company and they installed it and there happened to be a manufacturing flaw (not B&G's error). They did all of the negotiating with the manufacturer and performed the removal and reinstallation with the utmost professionalism addressing details that surfaced along the way to be sure that any structural maintenance was addressed while the liner was absent. These people make going to the store to get your regular supplies something to look forward to rather than just an extra chore. Every employee that I've had contact with is knowledgeable and able to explain the product lines and how and why your chemicals work (if you want to know.)

Elite Pools Spas & Hardscapes, Inc just finished installing our 30x12 fiberglass pool and we could…read morenot be happier. The installation crew headed up by Nathan was excellent. Constant communications and expertise craftsmanship by Mario was awesome to watch. I want to shout out JP in the main office for helping me navigate the permitting of a gas line for the heater and my grill. I highly recommend them for all of your pool, spa, and hardscaping needs. https://gopro.com/v/Z0R6a6nkJ4Z08 https://gopro.com/v/0w0gvnWrPv3kJ I'll add finished photos in the next week or so. Lastly I want to add that I thought our space was to tight to have a pool installed and Elite Pools said "challenge accepted" and man did they deliver. So glade we chose Elite Pools!!!

JP, Jacob and crew provided excellent service. From design concept, landscape solutions to…read moreinstallation the process went smoothly. Communication was excellent. They were always available for questions. The pool looks amazing! I highly recommend Elite Pools.

On June 03 2023at the Fayetteville NC store. The clerk and the store manager refused to honor my…read morererun. The purchase was was a mistake of the clerk. I was threatened and told I was just out of my $400:00 . The clerk used racial slurs towards me. I called Fayetteville Police to assist me . They came out the clerk case me a promise that I would have a receipt mailed. Only to cancel it when I left the store. Several calls to cooperate and referral back to the store. The store manager told me " my black ass wasn getting anything beca I called the cops.

Great customer service. Staff is always willing to assist you. Love shopping at this store. My pool…read moreguy suggested Leslie Pools to us and we are very happy he did. We have a clear and beautifu pool because we shop at Leslie Pools.