The day after Christmas there was an attempted burglary at my home that resulted in a broken…read morewindow. I called out a window replacement company that is owned by someone I know but they only do full window replacements and they do not normally do glass installation. Overnight it occurred to me that rather than do an entire window replacement I could simply have the pane replaced that was broken so I called Lone Star Glass & Aluminum after finding them in a Google search. The woman who answered the phone had a very flat affect and did not seem very friendly, in fact I she came across as annoyed. She told me they couldn't get anyone out until the next Tuesday, as Monday New Years Day, then asked me what size the glass was that needed replacing. I gave her the dimensions and she paused then let me know it would be $180 for that piece of glass to be installed. I told her that it had to be replaced as soon as possible, and if the following Tuesday was the soonest they could come then I guess that would have to work. Later that same afternoon, the earlier mentioned full window replacement guy came by to give me a quote to fully replace the entire window grouping, and he also said he could likely send someone by earlier to replace the glass if I went and bought the pane, the plastic trim, and had everything ready for their person. Since the temperatures were going to be below freezing for the following few days I said yes please come and install it, and went to buy the glass, which cost me about $60. As rotten luck would have it, they weren't able to come fix it after I bought the glass, so I just held on to it until Tuesday when Lone Star had said they could come out. On Tuesday morning (the first day they were open since I bought the glass) I phoned Lone Star and spoke to the same woman with whom I had originally scheduled my appointment. I told her I had a friend who had offered to install the glass if I purchased it but that it didn't pan out and asked if they would have any issue with installing the glass that I had purchased. She said that she thought that would be fine and took down my phone number. When the workman from Lone Star came to install the glass he was very pleasant, and he got right to work. In less than 20 minutes he had the broken glass out, the new glass in, and the work looked good. He told me he'd come back in a couple of days to scrape off the residual putty after it dried. No problem up to here, but then he gives me the bill...$180. To say I was surprised there was no discount for me supplying the glass and plastic bead would be the understatement of the century. I was not expecting a lot, but figured that $50 off wouldn't be unreasonable since Lone Star saved time on labor (they didn't have to measure and cut the glass on-site), and they had zero material costs except for some glass putty. I asked him about it and he told me that the glass only cost about $10 when they install it - I'm thinking "So give me $10 bucks off" but I didn't say anything to him; I decided instead to call the office after he leaves. When I called, I again get the same woman I spoke to the previous two times I called in. I told her that I was unhappy that there was no discount for providing materials and she offers several items: 1.) She says she thought they were doing me a favor by using my materials, says most companies won't do that. 2.) Says that the amount of glass they used was worth about $5. (I have no way of knowing who's telling the truth about that but I've now been told $10, then $5 for the cost of the glass installed). 3.) Says they can't send a workman and a truck out for less than their minimum charge 4.) Abruptly asks me how I want to pay for the service, which I thought was exceptionally rude of her when I'm presenting a complaint. I told her I had already given the workman a check. For kicks, let's say that the monthly expense to operate the work truck the man was driving is $700, and let's assume he makes $30/hr including benefits. Let's further assume he does 8 glass installations per day which are only at the minimum charge of $180. Assuming 20 work days per month, the truck costs $35/day to operate which means that if he had spent a full hour at my house the cost would have been $65 in hard costs to the business to have him here. He was here for about 30 minutes but let's disregard that use round numbers: 180-65=$115 profit. So service call profit is around $105 per call after labor, or $16,000/mo. They aren't exactly losing money as the woman would have you believe in her third point above. I am appreciative that they installed my glass because it would have been a waste for them to not have used it, but I think it's unfair to expect me to pay the same amount when I actually saved them money by getting their guy to his next job faster. Bottom line: Great installer and workmanship, terrible customer service.

I needed glass and a window replaced- they sent someone out on a Saturday for a quote. Not only did…read morehe quote me, but he was able to replace the window immediately. Everyone I spoke with was polite and eager to help. I highly recommend this company and will definitely use them in the future!

If I could give 10 stars, I would. The ladies in the front are kind, helpful and are constantly…read moreworking!!! The communication was great throughout the process, and their professionalisms 110%. First, I had a small hole on one of the unique patterned doors- they replaced it for a very reasonable price and within the timeframe given. Then, they cut 2 glass panels and a mirror panel as well. I got my sizing wrong, but they were able to cut it back down(2 trips later). When I was done with the whole process, they cheered me out the door. I will be sad I don't have any more reason to visit their shop, but if I ever need something mirror/glass related- they will be my first stop!! Also- this was al done during COVID peak and EVERY TIME I came in to the shop EVERYONE was wearing a mask and following all safety protocols mandated by Dallas County. Thank you Century Glass and Mirrors!!

This glass and mirror business is a local Dallas GEM! They blend southern hospitality with subject…read morematter expertise and support competitive pricing. I've been using them for YEARS and just finally found the time to wright a review. If you're lost with a glass or mirror project, like I typically am a couple times a year, you should call them and ask for guidance. Viviana, Dee, and Kerry are my go-to folks! Best of luck with your home project!

Jeramie was a straight-shooter! I thought that there was no way his pricing was correct. When the…read morewindows were installed, they were absolutely perfect! The installer answered every question that I had. I have referred them to multiple friends, neighbors and family and they have enjoyed his services too. I have the best windows and mirrors in the neighborhood!

Recently we chose Silverback Windows for our front windows that faces full east with no shade. In…read moreTexas that can really heat up your home quickly! Today I realized that the temperature was into the 90s yet my home was cool at 71. Howard and the crew were all professional installing our windows ( 8 of them) they have a blue tint but 2 neighbors have already remarked that the color looks really good. I would highly recommend them to anyone needing replacement windows. Good pricing too! Highly Recommended!

I didn't use them as they didn't provide the service I needed BUT I contacted them, they responded…read moreimmediately with a name and number of a person who could help. I contacted their recommendation and they too were professional and super responsive. Customer service like this he rare nowadays and I am super appreciative of their help.

I had a shower door installed. The staff were friendly and very professional. Price and quality of…read morework were great. I would definitely recommend JP Glass.

I recently had a shower door and mirrors done around my bar area by JP glass. I gave them a call…read moreand an hour later they were at my house taking measurments. Everything turned out amazing! I would highley recommend this company and i would deffinantly go back to them.

Simple glass is just amazing! These guys removed eight tall more narrow windows and transition…read morethem into four windows. Between the trim removal and expertise of their people I can't say enough. The options they gave were more than I really needed, but it helped them point me in the right direction of what was just perfect for my house. We come home every day floored by the new look! I went as far as to use them at my ranch house as well, where we kept the frames and replaced the glass only. That was something I didn't even know was possible and I'm so excited about how that came out and I was able to get new windows for the price just doing new glass. If you call them and they talk to you about replacing Glass instead of replacing the entire window listen hard because that is a great option!!

Simple Glass helped me with 2 custom bathroom shower projects and windows for my house. Very…read moreprofessional and I will recommend this business with any small of large projects. Very competitive with prices and great quality. Will use them again.

Luis and Josh were awesome! There entire crew was very polite, courteous, professional, and…read moreproficient. They even cleaned up behind themselves! I recommend them wholeheartedly!

Glass Studio is great! They installed my frameless shower glass and replaced some windows in my…read morehouse. Rob is so friendly and has been in the business for over 30 years so I trusted all of his ideas. I highly recommend using them!!