Talk about a horrible experience. I filled out their info online in December and was told the…read moresoonest appt is 2/6 with Dr Joseph Burwell. Arthur made the appt then on 2/3 (today) I received an email from Arthur that my appointment has been cancelled. I called in and was told that they have an appt tomorrow (No way for me to make it) or I can come in some time in March. To summarize, I waited 2 months for an appt, that was cancelled 3 days before. This company does NOT CARE about your mental health. I recommend contacting a doctor who does. This place is more like a factory than a medical practice. Yelp needs a 0 star option for Savant Care Clinic in Redondo Beach. Their response is HIPPA won't allow them to "divulge" anything. What a joke of an answer. There is no HIPPA. I set an INITIAL APPT 2 months in advance only to get an email l 3 days before telling me it's cancelled and to call the office When I did they told me they can see me in March. ANYONE seeking this type of medical help should go to a real practice. Not a factory like this place. Good rIddance mr operations manager.

I am seriously a very patient and easy-going person, but dealing with Savant Care has been THE MOST…read moreHORRIBLE and FRUSTRATING EXPERIENCE I have ever had with ANY business. I would rate them - 5 stars if possible but I suppose one star will do. I have never, ever rated any business on Yelp this low and I have never written a review as long as this one, but they left me no choice. {{{ You don't need to read the rest of the review if you're short on time, but the BOTTOM LINE about Savant Care is I DO NOT RECOMMEND THEM. In fact, stay away from them if your insurance allows it. We contacted Savant Care last week to try to be seen by Dr. Sonia Parikh. Based on our experience with their front-office, if you can call it that, they SERIOUSLY need to improve their new patient intake process and make it a priority to EMPATHIZE WITH PEOPLE WHO NEED YOUR ASSISTANCE. PLEASE GET RID OF THE WEB-BASED QUESTIONNAIRE AND "MATCHING OR SELECTION CRITERIA" that must be met in order to see Dr. Parikh. Instead, PLEASE have some COMPASSION to refer us to another doctor who you believe will be a better fit instead of telling us in monotone voice "YOU DID NOT MEET THE MATCHING/SELECTION CRITERIA SO YOU CANNOT SEE DR. SONIA PARIKH." We are normal people so we have feelings too. BTW...please fix your website so that both your "Feedback to Co-founder" and technical support-like ticketing system for assistance actually work. }}} A more detailed account of our experience below... We tried calling Savant Care three times to make an initial consultation appointment with Dr. Sonia Parikh. Their IVR system felt very much like calling a technical support number for a small software company. When I finally spoke to someone, it was quite obvious that their appointment and front office phone numbers are routed to some offshore personal assistant service in India. They will provide some American names, like Richard or BG, but you can immediate tell those are not their real names. Anyway, this guy sent us to their website, www.savantcare.com. We were prompted to create an account then we had to answer very personal and sensitive questions, but we answered them nonetheless. We did not receive any confirmation e-mail or anything to indicate when they'd get back to us and if the doctor will even see my wife. I finally called back after two days after not receiving any acknowledgement or call back. Another Indian guy told us in a tone like an offshore technical support representative, "You did not meet the matching (or selection) criteria" or something to that effect, therefore you will not be able to see Dr. Parikh." There was absolutely no kindness, no compassion and no empathy. It felt like we were calling to apply for a loan and that we didn't get approved for it. On their website, they claim to care a lot about their patients with "testimonials" from their existing patients. They even have these exact words on their website, "We are on a mission to change mental health care. Your feedback is very important to us. One of us will read and respond to your message personally. If for some reason you are not happy with our clinic and would like to be discharged and get the clinic fees refunded just say so." How can they claim to be on a mission to change mental health care if their office flatly tells you that one of the founding doctors, Dr. Parikh, won't see you because you did not meet some unknown criteria that a guy in India cannot explain what that criteria even means. But he was very quick to ask for my credit card for my co-pay even when I am just trying to make an appointment. I have absolutely nothing against offshore Indian answering services, BUT the impersonal, technical support-like experience is not reassuring especially for psychiatric treatment. Being told that my wife "did not meet some selection criteria and not eligible to see a doctor" that my insurance company referred me to is ABSOLUTELY A HORRIBLE WAY to treat potential patients.

I have had an amazing experience so far with Neuro Wellness spa. I moved from a university- based…read moreoffice, which was very protocol based. I found the providers at NWS to be kind, welcoming, and encouraging to make my treatment plan work for me and my goals.

The Torrance office lost me as a patient because the administration staff is negligent. Ignored…read morepharmacy refill request multiple times , no call backs not even the text message systems they use were responding. Was there about a year and seemed like once I started feeling better they still wanted to schedule me monthly. I was never on any benzos so honestly I'd avoid this office. Feels like they want to generate multiple office visits more than needed. Went back to my general practitioner. They also try really hard to push that TMS treatment after I denied it multiple times . More money for them to push that. Office staff is the reason people leave this place.

After months of dealing with severe eye pain and feeling like no one was really listening, I…read morefinally found a pain management doctor who took my pain seriously. Living with lupus and sjogrens has been difficult, and it meant so much to have a doctor who listened, instead of making me feel like I just had to live with the pain. For the first time in a long time, I felt heard and validated. I'm just starting my medication, but for the first time in a long time, I feel hopeful. I'm so grateful to have found a doctor who truly cares.

The office staff is fantastic, the billing office is fantastic. Veronica Arres was fantastic. She…read morewas my MHNP before she transferred to a different practice that doesn't accept my insurance. Loren, the TMS tech, was fantastic. Madonna, a nurse, was fantastic. Dr. Ananth gave me two referrals that I was very desperate for, and I greatly appreciate that! They were referrals for treatments that they do not do in that office and are pretty extreme. He said he wanted me to exhaust all other options before giving me referrals to those two treatments. I did exhaust all other options, so he did finally give me those two referrals. Again, I'm very grateful to him for doing that because I don't think I would've been able to pursue those treatments without his referral or a referral by another psychiatrist. One thing that bothers me a lot, though, is that, instead of being offered Spravato, which is covered by my insurance, I could only do IV ketamine there. I don't know why they didn't offer Sp I experienced zero effect until my sixth treatment. Cash pay at that time for me was extremely expensive (about $600 per session). So, the first $3000 worth of IV Ketamine treatment was completely ineffective for me.

Preferred Practice Talk & Play is the worst! We started going here last year because the person I…read moreinitially spoke with (Lorena) and my kid's previous therapist (Ciara) were both very warm and helpful. THEY HAVE SINCE LEFT AND THE PEOPLE WORKING THERE NOW ARE THE COMPLETE OPPOSITE! Disorganized is an understatement. They had no other OTs in the entire clinic and could not find a replacement from November through late February. They offered us no other option for receiving services during this time, and kept stringing us along saying that another therapist will be there then cancelling on us at the last minute week after week. Even now it's almost April and they STILL only have one occupational therapist to handle "so many kids" who they can't fit into the schedule but will apparently try to charge money for anyway. The most recent OT hire is named Caitlyn. We saw her for two sessions last month--this is after my kid was put on pause because they didn't have any therapists available at all. In these sessions she didn't really interact with my kid. Part of our OT services include feeding therapy and the food container we brought wasn't even opened by the therapist at all. She could have easily communicated her plan to do this with a quick text beforehand knowing that the meal prep of bringing a combination of preferred versus non-preferred foods for every session takes time and effort. The following sessions after that were cancelled AGAIN because shortly after starting there the new hire went on a long vacation (which again was not communicated to me while I was there in person) then she called off sick prolonging her return back from vacation. Of course she shouldn't come in if she's truly sick but the way everything unfolded is questionable. They also did NOT offer any virtual alternatives. We tried to schedule a makeup with Caitlyn but she made it extremely difficult by suddenly removing available time windows, having a passive aggressive tone, and generally taking forever to respond--four days in between texts and two weeks since my request to be exact--which she only finally did because my kid had a scheduled session that day. Her long awaited response was disappointing and pointless as she just told me to redirect my questions to people that I do not know with no further info. I asked her to clarify and she never answered that either. My kid's session that day (after Caitlyn cancelled all other sessions this month) was very uncomfortable. Caitlyn also kept forgetting paperwork for every session that my kid was there. The makeup remained unscheduled and when I called the clinic about her regular session time, I was only met with more attitude. We were fed up with the clinic cancelling sessions at this point, especially since we had never once cancelled from our end. On the phone I spoke with the "Director of Operations" who introduced herself as both Monica and Monique. Monica/Monique was very dismissive, defensive, and condescending to me. She speaks very passive aggressively too. She said that we are lucky that they kept a spot open for us while they transitioned to a new therapist. In hindsight I wish we would not have been so understanding and patient while waiting for them. We should have left the clinic when the good therapist did! Monica also trash talked the therapist from last year. When I said that we weren't comfortable proceeding with the new therapist this week, she was quick to tell me that we shouldn't return and to find my kid's OT services elsewhere, as if it was only her choice not mine. We were told that they needed clients when we were first referred here but I can see why others would leave with this type of behavior. They don't have a big online presence so maybe that's how they've gotten away with it so far but I want to leave a review because I wish I knew all of this before we wasted all this time and energy here. Monica/Monique also said that my kid's authorization expired at some point after November while they were looking for a replacement, despite making me believe that my kid was covered this whole time--I asked before her previous therapist left and after. They also told me that they submitted a progress report last week which doesn't make sense given that they've barely scheduled us in since last year. They NEVER told tell me there was any evaluation taking place! When I asked for more information she refused and said this isn't something that they talk to parents about. They are so unethical and shady so be careful! Also note that unlike other clinics, this one has you directly text the therapist and there is usually nobody available at the front desk to check you in. If there was somebody, we were just ignored. Other clinics actually greet you, treat you with respect, and appreciate your business so please take it elsewhere.

We went to Preferred Practice and they were really great. The therapists here really care about…read moretheir clients and they also offer a great amount of help to parents so that you can work with your child outside of sessions. The quality of care here was outstanding and everyone on staff was always super friendly and helpful. I would highly recommend!

Mr Ryan is a great caring therapist including all others while my son was attending in March 2024 …read more So happy my son got to attend this center based program (:

I had a tour with Ryan who is the director and let me tell you! He is absolutely amazing. You can…read moretell he comes from a great heart. Nothing but great energy, and just one happy, sweet man. As a previous daycare provider, I was very hesitant wanting to leave my child with anyone who is not family, as she has been home with me since I had her. But Ryan left me feeling so great about the services they provide and center as a whole. He was very informative and also very very helpful with my daughter throughout the tour. The therapists and aids just looked very joyful and happy to be there!! Which was a very great sign. Especially having a director like Ryann is what everyone needs to run a fantastic place. They were all very sweet, and I had nothing but great impressions, and left with a big smile on my face. Thank you Ryan!!

We feel so lucky to have found Ms. Rose. Our son was diagnosed at 3 with severe childhood apraxia…read moreof speech, and now after 3 years his speech is incredible. Ms. Rose is incredibly caring, patient, and skilled. She makes therapy feel like play, and my son genuinely looks forward to going. She also knows how to motivate him through challenges with so much encouragement. Watching his transformation has been amazing. We are beyond grateful for Ms. Rose and everything she's done for our family.

My friend recommended Bright steps , since she brings her son here; she had nothing but good things…read moreto say about this place . We had our evaluation with Diana , and she was amazing ! She was very welcoming and answered all my questions , can't wait to start working with the team . Everyone seems great already !

This is the place to go if you're interested in TMS…read more Transcranial Magnetic Stimulation therapy has been proven to help with depression- but I will say this particular location SAVED MY LIFE. Staff are very responsive and the technicians are super friendly. Location is clean and parking is on-site. Never had any issues with waiting time or miscommunication. They were very helpful and efficient in accommodating my sessions around my work schedule. Tyler, one of the technicians, was a pleasure to work with. Thank you Neuro Wellness & team! Keep saving lives!!

I called and spoke with Vanessa regarding care thru their NP. I was told she would call me back by…read morethe end of the day on a Friday. I called back on Monday and left a detailed message. No return call. I called 2 more times with no response. As a client in need of medication help, I would hope that a clinic dealing specifically with this area would call back with assistance. Very disappointed.

A very important person in my life passed away in the beginning of 2023. It was sudden and…read moretraumatic. I didn't realize I held all the grief in and avoided dealing with it properly. When I noticed some of the grief turn into anger, that was when I decided to seek professional help. I searched for therapists that specialized in grief and loss which lead me to my current therapist. For privacy reasons I will not disclose any names but they know who they are. It was important to me to find a therapist with a similar background and gave this place shot. I was provided a free 15 minute consultation that went well. It helped break the ice and answered all my concerns. I do the in person sessions twice a month and it has been life changing. I have good days, bad days and really bad days so having this service clears up a lot of things. Their office is 5 minutes away from mine and was easy to find. I'm so grateful that this resource exist!

From my experience, professional, caring, flexible, informative, helpful and great options for…read moretherapists.