My son has been getting therapy from them for years has had the same therapists consistently, the…read moresupervisors do change often and happy he started social skills therapy.

My son attended Holding Hands ABA for more than three years. Under the previous ownership, our…read moreexperience was pleasant and consistent, but the quality of service has declined significantly. The organization now feels disorganized, with frequent changes in behavior technicians--sometimes as often as every other week. Several BTs we have worked with seemed inadequately trained or prepared to work with children on the spectrum. They often appeared unsure of how to structure or conduct sessions. While BCBA support and guidance were rarely available. Communication from Lesley and whoever runs the front-desk was also consistently poor and unprofessional. Holding Hands ultimately terminated my son's services because our family could not commit to the number of hours they required, even though our insurance was not ending his ABA coverage. After three years with this provider, the way the situation was handled was deeply disappointing. Families deserve consistent therapists, qualified support, clear communication, and thoughtful transition planning. Based on our experience, I recommend looking elsewhere for ABA services.

It is bittersweet to be denied services or treatment to my son due to the fact that the owner can't…read morelocate another RBT in San Gabriel valley The best part about services was for sure Andrea the BCBA she is amazing and Bryana who is going to be a great BCBA. Since it is private agency unfortunately the discharge of any client can happen anytime

Horrible admin team. Including HR person Abigail I was hung up on when expressing my needs my son's…read moreneeds were not met. The team of people were horrible manager Knar was unprofessional, not helpful, never listened to my needs. I was threatened multiple times when requested help. BT Paige is horrible young with no experience. DON'T RECOMMEND THIS PLACE AT ALL. Find a place that cares for your kid.

Promise ABA is a wonderful company that has people of high integrity, care, compassion, and…read moresupport. They are very responsive, organized, and deeply invested in our child's care. I want to personally thank the wonderful staff members: Jenny is an excellent head administrator. She is an exceptional administrator whose professionalism, promptness, kindness, and organizational skills streamline the process and keep the ship running smoothly. I have nothing but rave reviews for her exceptional work. Jenny is outstanding at multitasking, communicating promptly with outside vendors, parents, and clinicians with professionalism. Sahak and Anna are very caring clinicians who want the absolute best for our child. They are very receptive to providing parent education, understanding of a busy parent's schedule, and were extremely empathetic and responsive to parent concerns. Cassandra is the clinical director of Promise ABA, and we just started communicating with Anna under Cassandra's expert supervision. Nellie is our current, new ABA BT. She is wonderful with our kids, has a loving and playful spirit, and is excellent at providing gentle but firm boundaries and making expectations clear. She loves working in ABA, and her passionate commitment to the field shines through. Destiny Castro was our previous BT at Promise ABA, and she was exceptionally kind, professional, insightful, and just wonderful to be around. Destiny is an aide at a school during the day, and she has extensive experience with children with special needs. She is thoughtful, caring, and has a deep understanding of neuro-affirming approaches and the unique, complex needs of neurodiverse children. We had a wonderful year with Destiny, and she became part of our family. I would highly recommend Destiny for any position related to supporting autistic and neurodiverse children due to her professionalism, compassion, deep engagement, and astute insights.

My 5-year-old son has been attending Promise ABA for about 6 months now, and we've had a really…read morepositive experience. As a parent, it can feel overwhelming trying to find the right support for your child, but the team here has been very welcoming from the beginning. Everyone we've interacted with has been kind and friendly, and they make the environment feel comfortable for both kids and parents. My son's BCBA, Lana, has been amazing. She's very easy to talk to and always takes the time to listen. She gives really helpful feedback and is great at helping us problem-solve when challenges come up. One thing that meant a lot to me was that she came with us to my son's IEP meeting to support us. That level of care and involvement really shows how much she cares about the kids and families she works with. We're very grateful for the support my son has received here and for the team that works with him every day.

Dr. Caldwell dropped me when I was in the middle of a crisis saying we were not a good fit instead…read moreof finishing the appointment. I'm not sure about the other therapists, but I do not recommend making appointments with her. Worst experience I have had with a therapist ever. Also, if you do in-person, the walls are thin so you can hear whoever is next door which is awful for privacy and focus.

I was looking forward to receiving trauma support from this organization, but twice they never…read moreshowed up for the initial therapy session. Once is excusable, but twice is downright disrespectful. Talking with the CEO/Owner about the issue brought to light the root of the passivity, unprofessionalism, and lack of leadership in this organization. I do not recommend it.

4 days ago I would like to express my sincere gratitude to…read morethis organization for their outstanding work with children, especially in the area of behavioral development and support. The team of specialists fills every session with warmth, attention, and professionalism, helping children not only acquire new skills but also improve their behavior in a comfortable and supportive environment. This is truly a place where every child is guided to grow with confidence, respect, and care.

I cannot say enough wonderful things about this place. From the moment we walked in, I felt such a…read morewelcoming and supportive environment. The team truly emphasizes naturalistic learning--everything feels fun, engaging, and meaningful for the kids. Sessions are very child-led, which makes such a difference because my child feels heard, respected, and motivated to learn. What really stands out is how much they value parent education. They take the time to explain strategies, answer questions, and give practical tools I can use at home. It feels like a true partnership, not just therapy. I've noticed so much growth in my child's confidence, social skills, and ability to navigate daily situations. More importantly, my child looks forward to going, which speaks volumes. If you're looking for a place that combines professionalism with genuine care, this is it!

Where do I start? My son (4 at the time) would not interact with us very much, would speak less…read morethan 20 words, and had several violent outbursts when we tried to change any activity or if his iPad would "die". When Big Solutions came into our lives we were hesitant because these were strangers who were going to socialize with our son and as parents we were scared of negative outcomes. Julian's journey began with his initial assessment and eventually to in home therapy. He was assigned 3 therapists including 1 supervisor. They (Ari, Claudia, Joy, & Paulina) are blessings!!! They connected with Julian but also became our teachers! They helped all of us with Julian's needs and how to understand what he was seeking, whether it be physical or emotional. As a parent with a child with autism, sometimes it's too easy to become frustrated and lose hope in any progress they may not meet. An example was my son's eloping. His father and I had no clue how to predict it or manage it. We would all take excursions to our local mall and his therapists were there with us the entire time. We learned to predict when he would run off, and why. He was seeking attention and sometimes just over stimulation so we learned to ask him to use verbal and non verbal cues of where he wants to go. Fast forward to three weeks ago while visiting an outlet shopping center (yes we wore masks) and we practiced all of those steps and he didn't elope! Had it not been for Big Solutions I would not see us going out with much ease as we have been. This is an agency that turned our life around and became part of our family while maintaining their professionalism. Big Solutions ENTIRE staff, from scheduling to in home, were amazing and extremely accommodating. They consistently helped Julian with communicating in various ways and adjusting to unexpected changes that happened every day. Big Solutions also helped us as parents in not give up and letting frustration and fear run our lives. They taught us so much and how to cope with unexpected outbursts and helping our son focus on his school. We were definitely lost in the ASD world and Big Solutions led us to a place where consistency, patience, and goals were good starting points for any situation. Thank you Big Solutions!

I have come to realize the firm, in Mission Hills, controlled by the CEO/BCBA lacks an 'inspired…read moregrowth' in company culture and inability to provide a healthy work environment. This specific firm seems to abide by social cliques and favoritism, making it difficult to collaborate as a team and move up in positions. The lack of respect, synergy, and compassion has hemorrhaged quality workers. Their lack of staff (BTs/BCBA) is due to: Abrupt schedule changes, extensively watching you work through cameras, hostile training, CEO/BCBA shifting blame to BTs, and inability to give a WELL DESERVED promotion. There is a lot of restraints/holds that are not documented or shared. CEO/BCBA has dual relationships with certain clients and is NOT proactive with their clients. If you agree with how they treat their employees, imagine the impact they have with your child. They have withheld information to parents about what happens in the workplace, and has had the police called on them to IMMEDIATELY share a report to insurance and to parents. Look somewhere else! This forced plenty of Behavioral Technicians to spread their ethics very wide, while simultaneously being gaslighted, micromanaged, and exploited. This is a toxic, passive aggressive, workplace that does not hold empathy for their employees. You will exhaust your efforts working alongside the incompetent CEO/BCBA. The micromanagement and dishonesty due to their lack of mentorship has driven many people out of the company. Here's a piece of advice: Treat ALL of your colleagues with kindness, they are the backbone of your company. Turn your attention to your clients best interests and continually build rapport. Don't bite off more than you can chew! Projection is uncanny in the workplace.