The couch I've only had for a year has broken twice and when they went to fix it they told me if I moved it myself at all then I could be reliable for the break even though I paid the ex pay membership insurance for the couch. My couch coated over 3500 dollars. On top if that they never even fixed the bottom of the couch cloth back onto the couch properly. The fabric on the couch is going through the couch and the wood is cheap to the point where you barely lean on the edge and you will hear a crunch. That easily broken. Buyer beware!!!!!!
I also ordered from there a twin bedroom set and it's been 6 days shy of a month since ordering. I have been trying to track it and the customer service have told me that the store is unable to track the items and so are they. I am responsible for all of the process and that since I'm still in the timeframe, 1 week shy of a month, then they arent going to do anything about it. I have asked the store and most times I've had people answer the phone and not even ask my name or order, just tell me "your order isnt here yet, sorry". Then hung up. Left me with questions like.."how do they know which customer is which if they dont even ask who you are?". I've even had to put my own couch, a huge sectional, together on my own. Was even contradicted when they saw my home and they questioned if I even knew what I was doing when purchasing the couch because they questioned if I would be able to put it together in my living room?!?!
Very upset, confused, disappointed. I know it was my own fault to order again from there but I thought maybe this time around would be different. So much for being optimistic and having hope. read more