Horrible experience, I recommend you look absolutely anywhere else…read more I scheduled a vehicle drop off for when my truck was getting dropped off at a body shop. They called and confirmed the day, the time and the vahicle. I have been at the shop for almost an hour and they still don't have my vehicle dropped off !!? They brought one half the size and told me I'd have to drive them back to their shop¿¡ That was not the agreement at all! I don't know if it's dishonesty or just poor performance. Either Way, save yourself an hour or sitting around and rent from elsewhere!!

my family of 6 booked a mini-van back in March of 2026 for a Disney trip in July. When we arrive to…read morepick up our van on the day of with excitement to drive to Disney world we were incredibly blindsided with the branch not having any vans or even third row SUV's. out only option they gave us was a 6 seat dodge ram. when we tried to work with them saying we would be happy to go almost anywhere else to pick up a van or a third row SUV or a 12 passenger van we were basically brushed off and told take it or leave it. I will never rent with enterprise again. It was the most non-professional I have ever seen a company act while also taking hundreds of your hard earned dollars. I would never recommend this company and especially this branch. Very disappointing.

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

Once again we had an amazing experience with esteem limousine! We had Dave Best this time! He was…read moreAWESOME! His last name sums up the experience that we had , the BEST! We spent the day laughing with him on the whole ride to all of the wineries/breweries! This will be the company we always book on our trips to the finger lakes , great service , immaculate limos, fun atmosphere and a Great Way to take in all the scenic views and sip on some drinks.

I decided on Esteem Limousine because of the friendly interaction on the phone and very fair…read morepricing. Our driver Dave truly went above and beyond for us. He reached out ahead of time with ideas on how we could surprise the birthday girl and even purchased a lantern for her to light and release in honor of her special day. He was so patient and nonjudgmental which was so appreciated, and we cannot wait to book with him again in the future!

Recently we hired a chauffeur to drive four adults to a concert in Canandaigua. Generally it takes…read moreabout 45 minutes to go from our home to Canandaigua. The driver picked us up in time which was at 6 PM. The concert started at 7:30. We realized that traffic could be tough so for that reason we left at 6 o'clock. The Driver was perfectly nice. The driver knew where we wanted to go. We left our home and didn't pay close attention as we assumed the driver was professional. About 10 minutes later we realized the driver who knew exactly where we want to be which was Canandaigua was going in the WRONG direction! It was going south and west where we want to go north and east. We were surprised that not only did he not have a GPS he did not have a good map plan. Let's face it it's not difficult to find a good journey when you have an Internet. It is not hard when you have a smart phone. It is not hard if you call AAA! Well We help the driver and explain to him how to go to Canandaigua. Not that difficult but then again for what I'm spending why do I have to help them do the job. Keep in mind we were going to a very famous concert. I think people from Syracuse or Buffalo could've found this concert when you have Rod Stewart and Cini Lauper are playing. You may not appreciate The music but I'm certain you could find out how to go. By the time we got to the Canandaigua concert we were LATE, the concert had already started. Not such a good thing especially when you're spending a lot of money. We were being charge $300 +20% tip plus parking charges in an SUV. Given the fact that my wife had to explain to the driver how to go I would've felt that she should've gotten the tip (wink). To go further after the concert the chauffeur seem to have trouble knowing how to get us home. Once again we needed to help him. He was a very nice person just incapable. One more point: I did call the company the coming week. I asked to speak to the manager so as to share my problems sith S & S. The person answering the call put me on hold, then finally got back on telling me the Manager just left. I left a message with my number and told them I was unhappy with my recent use of S & S. I never did receive a reply call back...

I thought S & S was going to be the best of the best as their google reviews online were pretty…read morestellar but that really wasn't the case. The people I spoke with on the phone over the last month attempting to coordinate the bus were very helpful. Their quotes were consistent for the most part and other than a few lengthy hold times, it was fairly easy to reach the company. Our group was going from Rochester to the Bills Game in Buffalo and we booked a 27 passenger. Upon booking, I was told that the 27 passenger would comfortably seat 24, but that legally there could be 27 people. Now, the people going on the bus were all adults but some smaller than others, put it this way, if the bus could legally seat 27 I figured there would be absolutely no issues with our group fitting 27 and when it came to the day of, we only had 24 people so I was excited we were all going to sit "comfortably." Comfort my A$$. 24 adults could not fit in that bus. We were squished up against one another and someone needed to sit in the aisle of the bus on top of a cooler which was incredibly unsafe as the only place the cooler fit was right near the entrance of the bus where she could have easily tilted over onto the doors. There was NO TRUNK. I was shocked and so unbelievably frustrated as it was known we were clearly going to the Bills Game to tailgate meaning we had coolers galore, three tables, corn hole, chairs, tons of food, etc, etc. How do you not have a trunk for space to store things? We had to sit on tables, sit on coolers, squish food under our feet and behind our heads, it was a disaster. I was so angry that nobody told me on the phone that there was going to be no room for our belongings. It was a nightmare trying to get everything onto the bus. Now lets talk about the smell of the bus. It smelled like stinky old frat house. Clearly there had been some beer spillage the last time this bus was taken out and it was not cleaned well because it smelled awful. The bus was incredibly boring inside as well. One of the exciting things about getting a limo bus are the lights, the cool sleek interior, this was the most dull basic boring bus I've ever seen. Black seats, no handles, no poles, nothing. The aux wasn't working either. I was told it would work with an iPod, so I brought my iPod and it did not work. I was also told to bring my own aux cord in case the one on the bus wasn't working. So, I went out and purchased my own cord and it did not have a spot for me to use my own. The music was only audible in the back of the bus. There were no speakers in the front half and the bass overshadowed the sound quality, so disappointing. The music didn't get loud at all and we turned it up as high as it could go. Honestly, it was boring. I couldn't even get people pumped up for the game because we were so uncomfortable, music wasn't loud enough, etc. In addition, our pick up time was scheduled for 8 am. This means we were paying for the bus starting at 8. The driver showed up a few minutes late which was really annoying because we had expected the driver to get there early (like all of my drivers have in the past) so that we could spend the necessary 15 minutes loading the bus with our things and be on the road by 8. We ended up not getting to the game until around 10:45 and had hardly any time to tailgate before having to leave and go to the game. We were the last bus to enter the bus lot. It was a buzz kill. Don't get me wrong, our driver was cool and kind and did his best, I think some things were probably out of his hands. For $1,500 I really expected a LOT more from this company. I won't be using again in the future as their per person advertising is very inaccurate.