This business has been around for a long time, so the Alred family is well known. Their service is…read moreconsistent and professional there, but it's far from a "franchise mentality". They carry quality products and not cheap, low end items. And their motto is "We service what we sell". They live by that. They are trusted and provide free delivery on many items. They're very informative and get things delivered and installed usually in 24-48 hours.

Great, local, family business! I always buy my appliances here. And they service what they sell…read more They are always there if you need them for something you bought there. They came back twice to get my dishwasher right. They are friendly, and this town needs them. Their prices are comparable to the chains and I'd much rather go to a local business. If I need an appliance, this is where I go!

Electronic Express in Cookeville is a complete dumpster fire and a stain on Tennessee businesses…read more We dropped $12,000 on appliances, fooled by their fake reviews and the pathetic myth that a Tennessee-owned company gives a damn about customer service. Total scam! They butchered the installation, spitting on every promise they made and leaving us stranded. They shoved damaged appliances full of dents and scratches down our throats, banking on us being too stupid to notice their junk. An assistant manager spewed lies about fixing it, only for them to call the next day and demand more money for installation we already paid for upfront. To top it off, we spoke to a manager at the Nashville location who was outright rude, treating us like garbage for daring to complain. Their customer service is a disgusting sham--dishonest, useless, and infuriatingly arrogant. Avoid this pitiful excuse for a store unless you love being scammed and disrespected. By the way, Ethan was a pleasure to work with and tried to help - but the others in the store was a waste of time and effort. I noticed that the owner responds to these reviews but offers nothing to address issues in his response. Only saying things like "it's unfortunate" or "we hope to do better to regain your trust". My plan is if we don't resolve this issue in the next few days, I'm going to load $12k worth of high end appliance on my trailer, haul them to the Cookeville store and camp out in their parking lot with a huge banner saying how I was scammed and sell my appliance in the parking lot for penny's on the dollar. It has absolutely nothing to do with the cost it's all about principal.

Do not do business with them because it's like pulling teeth. They will tell you what you want to…read morehear. Poor business practices. Poor customer service resolution.

VERY expensive. Repair on a 14 month old appliance that cost $500 to buy new was $435. Am I…read morekidding? I wish. Does it work now- SURE hope so, but I will be sure to tell you if it does not. Took awhile to get the part but that I don't think is their fault (unless they are charging to waiting time). Try elsewhere and share suggestions with others.

Crystal showed up and started her diagnosis. It wasn`t long after that she had my machine humming…read moreright along. I was afraid of the expense until she gave me the bill, VERY REASONABLE! I would highly recommend Mr. Appliance to anyone with appliance related issues. They are first rate.

terrible service. bought a mower that never worked at end of july. First mow, the mower continued…read moreto die, and the steering would go out intermittently. shop in Carthage and was told that this would be common because been sitting for so long and I had bought it at the end of the mowing season. Second mow- same thing. Had it picked up for warranty work and now I'm getting told that I need to pay for pick up and delivery even if it's warranty work. Why would I need to do that if it never worked?? called and spoke with one of the owners who identified himself as Alex and when I asked to return it, he said no. he then proceeded to hang up on me rather than talking like adults. Do not recommend. Go somewhere else.

Dicey. I've had issues with them since the early 90's when I found out the Davis Cabinet "Lillian…read moreRussell" bedroom set they sold me was counterfeit ( the folks at Davis Cabinet on So. 5th in Nashville told me so when I tried to get replacement handles. The ones that came on it started peeling and I found out it was resin....NOT wood.) I still have the furniture. I still have the original receipt. Unfortunately so much time had passed then (almost 5 years) I didn't pursue the issue. In the decades since, every family member I know that has bought appliances from them had issues. Generally within 2-3 years. Their repair policy is crap. I'm now dealing with my 80 y.o. Mom and JUST got her to quit buying appliances from them. She was going through refrigerators like a kid going through a bowl of M&M's. Never again.

Extremely disappointed about the way I was treated when I returned a washing machine that was…read morebroken from the first time I used it. Had two repair men take a look and neither could fix it. I talked to Mr Allred about replacing it and he yelled at me and told me to bring the receipt, which I did not keep (this family has been in business for years and I and most members of my family have purchased 10000's of dollar thru the years) I trusted that I would not have a problem returning an item ,if I had a problem with any appliance. Without receiving any help from Mr Allred, I paid men to take the broken machine back to his store, still no help. I purchased a washing machine from another store, I am out a thousand dollars but I will not jump thru anymore hoops for him. If he was a respectable business man he would have found the receipt for me any stead of laughing when I told him I could not find. Mr ALLRED, this is your legacy.

I purchased a washer, dryer and electric stove from the Appliance Mart. The sales person that sold…read moreme the appliances was courteous and helpful. I love the washer and dryer, but the stove is another story. I have mostly used gas stoves, but that option was not available in the home I purchased. I hate the stove. The repair man came out to my house quickly to see what the problem was & it is just the way the stove was made. I called to see what could be done about it and the salesman that talked to me was willing to pick up the stove and refund my money. He neglected to tell me that ALL electric stoves today were made this way. He was very patronizing about the issue. If he would have told me ALL electric stoves were made that way and not have made me feel stupid about the issue there would have been more business from me for the Appliance Mart in the future. I will take my business elsewhere even though their prices may be a little lower.

After encountering several nightmares with another large nationally known furniture store in…read moreCookeville. I went to Badcocks to find my couch. Badcock was the first company since we moved here that there wasn't one issue. Item was delivered on the stated date the salesmen said. There weren't endless calls to find out about my delivery. Items arrived in perfect condition, nothing damaged. I couldn't be any happier with the level of service from Badcocks. I will definitely be shopping at Badcocks again.

I recently purchased both Living Room and Dining Room furniture from the store in Cookeville. The…read moresalesman Stephen was very helpful and very patient while I asked tons of questions! I appreciate that there were no sales pushes. We set up a delivery date and I was called the day before delivery to make sure our prearranged date was still correct. The furniture was delivered on time and the delivery guys ( Justin and Doug) were wonderful. Everything was loaded into the house and placed exactly where I wanted it in each room. I highly recommend this store for quality of furniture, friendliness and helpfulness of staff, and, wonderful delivery personnel. I will definitely be returning to purchase more furniture! Great job everyone!

Fast, Reliable, Clifford was fantastic! Dishwasher is good as new. Was offered two, affordable…read morepayment options Thank you for everything!

Had an issue with our dishwasher not draining and i tried everything i was comfortable with before…read morecalling they got me on their schedule and sent a technician out in a reasonable timeframe. The technician was very kind and explained what he was doing as he tried to diagnose the root of the problem, which wound up being debri clogging the drain hose he cleared it out and made sure everything was working properly before leaving. I would recommend these guys if you need appliance repairs done!

What a wonderful experience! I came in as a first time customer and had a strange request. I was…read moregreeted with smiles and they were eager to help! Everyone pooled their ideas ideas to help solve my problem and then we were done! Very friendly! Highly recommended!

From the owner: Cookeville Vacuum Sales & Service, nestled in Cookeville, TN, offers a haven for those seeking…read moretop-notch cleaning solutions. Step into a world where cleanliness meets efficiency, where every corner is tended to with meticulous care. This establishment stands as a beacon of quality in the realm of cleaning, providing a diverse array of products and services to cater to all your needs.