I have purchased multiple appliances from Quinns. Staff is courteous and knowledgeable. They just…read moreinstalled our new refrigerator and range. The delivery guys were great. Removed old appliances and installed new ones with no mess after they left. I highly recommend them.

A follow-up on installation of microwave we purchased last week. Installed on time, professionally…read moreand clean and tidy. Works Perfectly!! Thank you

Horrible customer service. Doing an entire kitchen and nothing in store to look at and no one to…read morehelp you with online order .

On Black Friday 2025, I purchased a garage door opener From your Maryville Tennessee Home Depot. We…read morealso requested it be installed. Not having heard anything from Home Depot or the installer, I called Caleb four days later. Caleb assured me he would contact the installer. Three or four days later I called back. Caleb said he was giving the issue to McKenna. Several days latter McKenna assured me she would get back to me within a few days and would contact the installer. Days later I heard nothing back from her or the installer. On the 30th of December, 32 days latter I received call from a garage door company in Knoxville, who told me they would have a $150 up charge because of the distance to travel in addition to the regular installation charge. However, they told me that they believed the charges were being taken care of by Home Depot. I thought at least Home Depot is doing the right thing, even though they didn't bother to call and inform me. Rather than to assume this was correct, I drove the 50 mile round trip back to the Maryville. TN. Home Depot and talked to Caleb. He was very arrogant and dismissive. He said the only thing he could do would be to dismiss the companies travel charges. This, after waiting thirty two days to get a garage door opener installed!?! I asked to speak to the store manager. I explained the situation to Jeff. I also mentioned that given this bad experience, I was going to write a letter to the CEO and post a negative Google review. Jeff put his hands up and said, I don't care what you do. I don't care if you write a review or not. He then proceeded to do the right thing and dismiss the charges. If Jeff would simply have said, you are right, we are sorry for this inexcusable experience. We will addresss what happened and train our employees to take ownership, to follow-up in a timely manner. If this would have been Jeff's response, I would have been happy. Instead Jeff told me in no uncertain terms, he could care less. Effectively Jeff is saying I don't give a s*** about your negative experience! As a veteran, I have been a fan of Home Depot for many decades. Never have you been so dismissive, unempathetic and arrogant in terms of addressing an issue. We have spent a lot of money with Home Depot over the years and we were about to purchase kitchen granite tops, counter backsplash, etc. from you. From here on in, we will find a more customer oriented, customer responsive company to deal with for all future purchases. Cearly not that Jeff cares and more than likely, not that today's Home Depot's management team cares, but this is the review I will send to your CEO and post to google reviews, Home Depot review as well as other social media outlets.

Jonathan Noe was an excellent salesman! He did good by us (we bought a new refrigerator!!) and we…read morereally appreciate him!!! Go buy your appliance from Jonathan!

Super friendly people. Seem to have just about any part you might need for your appliance.read more

John was asked to check a dishwasher I had. He was very honest and fair about how much it would…read morecost to repair, etc. I appreciated his honesty, which in these days, is rare. Terri

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.

Warning!!! Do not call these people and ask a question about your appliance. They have absolutely…read moreno interest whatsoever in building a customer base. Paraphrasing "...I can't help you cause I ant gonna make a dime." What they didn't know was that I was prepared to have them service, or purchase whatever else I needed to have my appliance repaired. I should of looked at the reviews prior to calling. I would give them a zero if I could and will never have them service my appliances, buy parts from them, and will NEVER refer business to them.

My mom had a problem with her dishwasher and called for repair. When the man got to her house he…read morelooked at the dishwasher, took panel off bottom. He asked about breaker box, my mom explained refrigerator was on same breaker so not issue. He was short responding that it shouldn't be on same breaker. He looked at what was behind panel and said not getting any power. My mom handed him two screws that had fallen out and he said he didn't do installs. He then said he couldn't do anything all in about 10-15 minutes total. The biggest issue was he then charged sales tax in service work. I hope the State of Tennessee gets the tax!

Everything about this company is top notch. Nick reminds me of one of those old fashioned repairmen…read morewho you don't find anymore, which isn't surprising given that he grew up in this business under his dad. He was thorough and knowledgeable and very fast. Especially if you have an older appliance like we do, and you want to keep it running, I wouldn't go anywhere else. Highly recommend.

We called Nick about our gas oven that stopped working this morning. He has already been here (same…read moreday) and it's repaired! Amazing response time and excellent service! Very nice guy and also taught me how to take the oven door off! We would HIGHLY recommend! It's such a wonderful surprise in our current world to find someone who still cares about their job and provides great customer service!

Our older LG washer broke. The appliance place we usually use said they don't fix LGs and…read moreSamsung's. Found Tri City Appliance. Cory came out, found the problem, ordered the part and fixed it. Very reasonably priced. Nice guys. Will DEFINITELY use them again if needed!

So Cory's response here a year and a half later is much different than the profanity laced rebuttal…read moreI got and turned over the the BBB during the incident. Oddly, it's very much like the suggestion I submitted with my BBB communication, that when you run a business, you do everything you can to make a situation right, even if it's not necessarily your fault. Sorry Cory, this is too little way too late.