I several issues with a job completed in September of last year which should not be happening after only a year. I had the tub replaced with a shower, new flooring and new vanity. I have been seeking resolution since September 3 of this year, and the company stopped responding to me on September 18th.
I have attached pictures but I cannot attach a video so everyone can hear the water sloshing under the vinyl flooring around the toilet. Anthony put in the shower which appears to be functional. I cannot say the same for the most of the rest which Ishmael put in, which was the flooring and the vanity.
Water Under Flooring and Caulking Issues: There is water under the flooring around the toilet, and the caulking/silicone is either worn
away or cracked. Additionally, the caulking along the exterior length of the shower pan is cracked.
Vanity Leak: The overflow hole in the sink leaks water into the vanity, and the faucet also causes leakage, resulting in warped wood
inside the vanity. Initially, we were willing to overlook this issue, but it has become more concerning in light of the toilet and flooring
issues.
I have attempted to contact AAA Remodeling of Central Florida multiple times:
On September 3rd and 5th, I called the number listed on your website (352-708-1322) from my phone listed in the contract and left voicemails, but did not receive a response.
On September 9th, I called from a different number and, although I did not leave a message, someone returned my call the same day. I subsequently sent a video of the problem and had a brief text exchange, during which I was informed that someone would need to check the schedule to arrange a visit.
On September 18th, I received a text message indicating an attempt to coordinate with Anthony to visit and assess the issues but no one contacted since.
As of October 2nd, I have called four times and the last time AAA responded was via text message on September 18th. I emailed the company on October 3 outlining my issues and advising I would be compelled to take legal action and start leaving reviews after a October 7 with a firm date for Anthony's visit if I did not receive response. As of today, November 14, they have not responded. read more