The Starr team is top notch and I would recommend them to anyone!! I don't know any insurance…read moreagents that have the dedication to their clients like the Starr Agency!

From the owner: Specializing in: - Insurance…read more- Travel Insurance - Business Brokers - Business & Commercial Insurance - Financial Planning Consultants - Business Management

I met the owner late last spring of this agency and decided to stop in. I ve had my personal…read moreaccounts and my businesses with the same agency in Monroe for the past 16 years and because of how poorly a minor claim was handled, decided to shop around. A few weeks or so back I went in hoping to see the same gentlemen that I met but instead was greeted by a young girl who was slumped over her computer looking less than thrilled to see me come in (perhaps because it was near closing time)? She appeared to be the only one in the office, so instead of letting it be a wasted trip decided to at least get an idea of an auto rate. She took my information and went back to her desk. As she asked me further personal questions her demeanor was one of boredom and dare I say annoyance. I know this because I have a teen daughter around her age, so I m quite an expert on this matter. Her response to a question I had was HUH ? When I repeated myself she said yea, I know . Her mood became quite pleasant, however, when she thought there was a chance I might be purchasing the policy. I told this story of my experience at a recent holiday gathering because a discussion was sparked about customer service and how businesses have forgotten how important it is. I don t like to discuss business with someone who is so young, but even more so someone who is so condascending. I will add that my father in law was insured with Boss up until his death and was very pleased with the agency.

From the owner: Boss Agency Inc provides insurance to the Monroe Township, MI area.read more

I wrote a review that somehow has since been removed. SO here is a new review. Chris ripped me off…read moreFOR YEARS. over 700 credit score. I just reduced my payment by over $400 last month with a new insurance company. If my review gets removed again, I will add actual details of how horrible my experience was, so I would suggest letting this stay. I will ensure this review is up because that is how horrible my service was from Chris. Thank you.

Chris has been FANTASTIC! She helped my family with all of my insurance needs, but most importantly…read moreour life insurance. She walked us thru every step and answered all of our questions. The staff at her office was very kind and relayed any messages I had for Chris ASAP. Her response time was great, and she even scheduled my health exam at my home for me! I highly recommend her.

I had car insurance through here from 2005-2013 and renter's insurance for a brief time too. The…read morebiggest pro is that it's a local office, easily accessible, and professionally staffed. If you just walked in there or called them, you would always get the info and help you need. In 2005, my driving record was abysmal, but I still got what I thought was cheap full coverage insurance on my 2000 Ford Focus. After 2012, despite being older with a now clean record, my insurance continued to go up and up for the same car and coverage. In the course of one policy renewal, my insurance went from bimonthly $160 to $210 with no explanation. Aside from the occasional tow, I never once made a claim for an accident or anything else, and my record remained clean. I attempted to drop full coverage, but that would've only saved me around $15 a month. So, $90 a month for minimum insurance on a 13 year old car? I got quoted from another local company for $55 a month, and there I went. Right before I left, they recently instituted an unannounced $25 fee for late payments. Prior, there was no late fee policy, which was kind of nice. My payment was due on a holiday Monday, and I mailed it in on the previous Wednesday. Well, they didn't receive it until the next Tuesday, and they promptly charged me $25 with a cancellation threat already on its way to my mailbox. The charge wasn't removed when I called to complain. Their office was closed on my due date, but they still slapped me with a late fee. Some customer service for an 8-year member.

bad place called for a quote was double what I'm paying now and never got a ticket or had a claim…read more so I also had my friend call it same thing over 2x the price she is currently paying. In my opinion this place is a rip off !

Tom Wagner at Howard Hanna was a great listing agent; he sold our house for a great price in just a…read morefew months. He made the process completely hassle free, and delivered with a quick sale at a good price. I met with Tom in late summer when I was trying to find a listing agent to sell our house in Estral Beach. This was the first house I listed through a realtor and I had lots of questions. Tom knows his stuff and his answers to my questions were relevant, straightforward, and honest. He came prepared and knowledgeable of the area. He had great ideas for listing the place, including some prep work for me to complete prior to listing, and the listing price he suggested was in line with what I had been planning. We listed it high and dropped the price just a bit a couple of months later to generate more interest. We showed the house about a dozen times before the right buyer came through, and Tom was great about filling me in on the feedback from potential buyers as they came through. Tom was always available, always responding quickly to texts and phone calls. He did a great job qualifying potential buyers to verify that any offer was financially backed and solid. We got an offer, countered, and settled on price over a weekend. I had already moved to Wisconsin, and Tom made the entire closing process quick and hassle free; I didn't even need to come back to Michigan for the closing. He responded quickly and knowledgably to all my questions, working out all the details - I just had to sign a few documents and over-night them back just prior to closing. Tom also wound up being the buyer's agent in our sale, performing the dual role with integrity, candor, and honesty. I couldn't be happier with the entire process and the results. My wife insisted on burying a St Joseph statue in the yard so maybe we had some help from above, but I think it was Tom that made the sale work out so perfect for us.