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    I am disgusted! I had called for a flat tire to replaced with my spare and specified on each call that a lug nut tire iron was needed to remove my spare from the undercarriage of my vehicle. They came out to service my vehicle, and all four times, they could not change my flat tire! I spent several hours trying to get something as simple as a flat tire to be replaced with my spare. tire, and all four times the company that came to replace it, could not, simply because they did not have a lug nut wrench tire iron! These are universal and are not specific to any type of vehicle and are used for tire changing. How does a company claim they can replace a flat tire with a spare tire, and not have a very simple tire changing tool that is needed to do so! On the last call, the service company representative called me and refused to come out to replace my flat tire with a spare, claiming that I needed to go to the dealership to get the flat changed because they do not have a tire iron wrench! The woman was extremely rude and confrontational, as if it was my fault that they didn't have a tire wrench? She refused to hear that all I needed was a lug nut tire iron wrench, telling me only the dealership of where I purchased my vehicle would have a universal lug nut tire wrench! How do they not have a proper tool to change the tire! How does someone justify they cannot change a flat tire simply because they don't have a proper tire changing tool! I am sick to my stomach over this. I spent over 8 hours initially trying to get my flat tire fixed, going back and forth with company representatives, and now two days later, which is today, I still have a flat tire, even though I have a spare that is available to be used. How does a company not have proper tire changing tools! All that is needed is a lug nut wrench tire iron! How can a company not have the capacity to remove a spare from an undercarriage of a vehicle when it is a universal wrench that can be used on any vehicle! I have the rest of the parts to remove the spare tire from the undercarriage, but the woman refused to listen to me, and then after four times of coming out for service because each time they did not have the proper tool, they refused to service my vehicle. I have the AAA service because they claim they can change flat tires and replace with my spare tire , but yet they CANNOT! This is ridiculous. What kind of roadside assistance company cannot do such a simple task. I am a nervous wreck over this and still am at a loss! Two days later, I still have a flat tire, even though I have a spare.

    The front of the AAA Office in Leominster as of August 2019

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    4 years ago

    vladimir was a great driving instructor and helped me before my license test. I feel comfortable in the car with him and he's pretty funny.

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