Thang and his team have provided stellar service for several years to meet our complex set of…read morecoverage needs comprising 6 policies. Every contact has received a prompt and informative reply, whether to review premiums, change coverage or report claims. The team's focus on customer satisfaction is awesome. Very highly recommended!

Thang has been my go-to agent since his State Farm days, and I truly appreciate everything he has…read moredone to keep me protected and insured. He is highly communicative, responsive, and consistently provides white-glove service. Since we met in 2022, he has always gone above and beyond to ensure my needs are met. I couldn't ask for a better agent--someone I can trust and rely on without hesitation. Thank you Thang!

They are very unprofessional and didn't help me to bring down my payment I don't recommend anyone…read moreto have insurance from them or please don't work with this agent Mr.Moody. I have asked and make schedule with him to talk over the phone but he ignored my calls. If I could I would give them zore in rate.

Although I did not get insurance with Anthony, he was friendly and very responsive in getting me an…read moreinitial quote and I appreciated this.

HORRIBLE customer service!! I've been waiting 3 weeks for Kaycy to call me back and have left…read morenumerous messages. The first time I called she said she had to go to school and could not finish my information and asked if she can call me back and I said yes, but big mistake~! They have not called back or anything. Such a shame, I was not only looking for myself but for others as well. WOW, After posting this review someone called me back within 2 hours~! Then they said they were just calling a missed call on their phone. I said AMAZING! after over a 1/2 dozen calls and messages you JUST NOW want to return a missed call from a number? She then said she is not Kaycy, I said no maybe not but funny how I post a review on YELP then you conveniently call back. SMH, She again said she is not Kasey and I said No, you but employ her correct, and she said YES. The following day guess who calls...... KAYCY! SMH

My sister recommended me this location and I was not disappointed at all! Doris is a sweetheart and…read morevery professional. She is very knowledgeable and was able to answer all of my questions. Everyone is friendly and attentive. Right when you walk in, there is always someone ready to greet you and smiling! I was able to have do my auto insurance with Doris, and she was very helpful throughout the entire process. I definitely recommend this Allstate branch.

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

Lloyd helped out with my business work compensation insurance, he is really helpful well…read moreknowledgeable. Very easy to get a hold of and always there if you need anything.

From the owner: We believe in providing you with products to keep the people and the things in your life protected,…read morewhether if it's life insurance, auto insurance, home insurance, business insurance, and workers comp insurance. We will do our best to give you the right information and provide you with the right coverage to fit your needs. We put your best interests first, and will tell you what you need to hear, not what you want to hear. We are here to help and protect you and will do our best in doing so. Feel free to stop by our office for any questions or if you're interested in getting a quote. Also we have an office in Newark (37053 Cherry St. Ste 205F. Newark, CA 94560 - (510)796-0688) just in case this location is too far from you. Other Products We Offer: Motorcycle Insurance, Boat Insurance, Manufactured Home Insurance, RV Insurance, Pet Insurance, Snow Mobile Insurance, and Off-Road Vehicle Insurance.

I heard about Alex's insurance agency from a friend of mine. Alex and staff were very friendly…read moreand helpful. They gave me a really good deal on my 2006 Toyota Camry. I couldn't believe the price they gave me even with my bad driving record ! I will refer all my friends and family here.

Great customer service. They are always available with everything I need. They customize your…read morecoverage that you need, so you do not pay extra for thing you don't need. Since you have to have insurance why not pick someone that knows you and that you trust.

Shwu's office was very rude over the telephone. They demanded that I wait on hold after and I had…read moretold them then I needed to exit the call to attend other priorities. I will not being conducting further business with them.

I made request to switch to new agent from Sue Chen 45 days ago. I told Sue and she was ok and…read moreeven offered to help. But until today the switch isn't successful. During this period of time I have contacted Allstate customer services at least 10 times. Finally I realized somebody played game behind this. FUNNY enough Sue yesterday told my wife she didn't know we wanted to change agents!!! Sue, you are no good at helping us but really good at playing game.

I have used AAA Milpitas to renew Car Registration previously and today to get a Disabled placard…read morefor my injury. I am pleased with the short wait for service and professional handling of my need. Shout out! Well done

Great customer service! Didn't wait too long. Got my sticker…read moreright away. They tried to find ways to help me save money.

A great service and prices I like how much they care , I…read morefully recommend . I am enjoying my new car policy . What I like most is the all-digital setup

I recently decided to switch to Allstate from my previous insurance due to a negative experience…read morewith my old company. I trusted Allstate as a reputable brand, and did some digging to see if this branch's services would be a nice fit for my needs. After contacting their team and figuring out if my requirements would be taken care of, I felt satisfied that they had the knowledge and experience to fully handle my insurance issues. Thank you to Iman and the team for guiding me, and providing the fantastic attention and care that I've come to expect from these types of businesses. I've since signed up, and have not regret going back once. Wish I had done this years earlier. Thanks!!

An 82% increase in 2025!!!…read more I previously had a 6-month cost of $1,257.44, or monthly payment of $209.57 (but was charged $230.30/month and they have not explained why). As I understand, an at-fault parking lot incident would be 1 point. More than two years have passed with a clean record as well as mileage that decreased to 1/10 (if not even less) in the past 8 months. I had no significant increases until this year. I also checked with friends and family with State Farm in California, and they had approximately 17% - 22% increases (which CA approved), not an 82% increase! This is unique to their agency. They are stating that s previously stating that "2 full years have passed since 11/19/2022. A clean driving record with no at-fault accidents or violations is a 0 or SR. Because of this at-fault accident your driver rating should be a 6, but 2 years passed, meaning your driver record is currently now a 4." State Farm billing states that "For every 12 months since the renewal following the occurrence of a chargeable accident or the conviction of a minor violation, the initial assigned Driver Record Level for that chargeable accident or conviction shall be lowered by 1 level." This agency is stating "Every 12-month period, your driver record would decrease by 1 point, meaning this incident will be on your driver record for 4 more years." In the state of CA, at-fault minor parking lot incident is 1 point and is on record for 3 years. This was not a traffic violation or other serious infraction that would result in a 6 rating or longer lasting record. It does not make sense that they JUST decided to raise my payments by 92% after more than two years of a clean record when I am in year 3 and back to a 0 rating. ABSOLUTELY RIDICULOUS. I have obtained four 6-month quotes with other reputable auto insurers with my record that are within $250 of my previous $1257 6-month rate and will no longer do business with Rachel Bhan.

Reliable professional caring knowledgeable agent. Staff are also very on top of things. Efficient…read moreand fast with questions and communication.