My wife and I have used AAA Home Services for many years. We have used them for plumbing, electrical and HVAC services and repairs. Their prices are reasonable and the technicians are always polite and knowledgeable. Recently Sam was called out to check out our HVAC system and took care of several issues promptl. He explained what was needed and g us a cost estimate before performing the repairs. He was very polite and professional. My wife and I are retired and have been very happy with the service that AAA has provided. read more

Absolutely the worst appliance service I've ever used in my life. It's taken over two months to get an icemaker fixed, and they still haven't fixed it, they closed out my ticket one time and we've had to take multiple days off work to meet them between their window of time and they didn't show up or they couldn't fix it. Horrible company stay as far away from them as you can! I wish I could say it was just one person, but the entire company is horrible. Customer Service is awful. The manager doesn't care about the customers at all. Can't get the service guys to do that they're supposed to do. read more

I would highly encourage you not to use this office, the reviews speak for themselves Brian is very rude! Makes promises then doesn't follow through read more

Not good!!! I have a Kenmore Elite Coldspot refrigerator that needs new paddles or sensors where the ice and water come out into a glass on the outside of the door. I called and gave the Triple AAA parts department representative the model number and explain that these parts were going bad and I needed them replaced. I explained that I wanted to make sure that the parts were available before I ordered them or scheduled a service call. He put me on hold and looked up the parts. He then told me that they were available and gave me the cost of the parts and how much it would cost if they installed it for me. He told me that I should still have a service call by one of there people to make sure that the right parts got ordered. Because if I ordered the wrong parts without the service call, I couldn't return them. Jay, the technician came out and within 10 minutes he's telling me that the parts are not available. He said that I had to still pay for the service call. I did that and then called Brian the Triple AAA Manager. I tried to explain what happened but before I finished my explanation. He started interrupting me asking what specific terms I had used to explain what the problem was. He then started telling me that I had used the wrong terminology. I tried to explain to him, that I had explained the problem in detail to the service department and didn't feel that the terminology that I used was a problem. He continued talking over me, not listening to me or trying to solve my problem. Which was that I needed the paddles on my refrigerator replaced. After 4 or 5 attempts, I finally got him to stop talking over me and ask if he knew of how I could obtain the parts from a used refrigerator or if he knew of a junk yard that might have the parts. He said no but I'll give you the part number. In summary, obvious mistake was made here!! But how Brian handle this situation was definitely NOT good! read more

I have used them for HVAC and plumbing, and was pleased with the knowledge and service provided. I was not happy about the $110 service charge, just for showing up. That's a lot of money, and I needed both services on the same day! read more

Ice makers leaking in tray all ice one big chunk. Needed to be replaced it was quick and easy. Great service from tech not so much from office personnel when scheduling appts. read more

Do not use!!! Appliance man was fabulous, but Brian who is in charge of any Warranty is the rudest human being I have ever spoken to! he apparently prefers talking to men, and even had the audacity to hang up on me, his customer. Will never use them again or allow anyone from that company in my home as long as he is still there. read more

We have used AAA in the past (maybe 10 yrs ago) and were pleased with their service. When our dryer recently went out, I tried to reach them through phone and through their website. After 2 days of no response, I tried again on the phone and through the website. Not a peep. On a good note, I got to make some space on my refrigerator door after I threw their magnet away--won't be using them again. read more

Called and tried to set an appointment around the wife's busy schedule, the lady in the phone was pretty rude while we were trying. However,, they got it scheduled. The wanting a 5 hour window for someone to come out is worse than the cable company. The guy did come early in that 5 hour window and that was good, but the quote was $100 less than a new dryer. Then they said the parts are a 2-3 week back order. I looked the parts up, they're online for $35 and coming on Saturday. Why would I pay someone to fix something that they can't do for 2-3 weeks? I'm gonna try it this weekend. Worse case scenario, I learn a thing or two and have to buy a new dryer. read more

Beware if you have an over the range microwave, they don't take it down to look at it unless you pay another 300 dollar service call for a "2 man appointment" in addition to their 95 dollar service call. We are out 95.00 and still don't know what the issue with the microwave is. Calling another company to actually service the microwave for next week. read more

The worst company to go to with for wanting anything fixed. We had them come out and do a service call on our dishwasher in December, ordered the part, and they came out a week later. Well it was the wrong part which happens a month goes by and we still haven't heard from them. I called and was supposed to receive a call back. Called the next day, and they were looking for the part. They come back out in February and again it's the wrong part. We ended up going with a different company that had great reviews. They discovered that they actually broke the dishwasher on the bottom and never told us. This whole company is a scam, and I'm pretty sure they write their own Google reviews because they have 4 stars. After talking to several people they had similar issues with lack of communication, and the wrong parts, and lack of professionalism. read more

So rude! Spoke with a Brian and he got defensive and rude. Sighed even answering the phone after saying his name. The service tech that came out was friendly, but I will never use them again just having to deal with their office. read more

I called to inquire about the price for basic dryer maintenance. I just need the drum vacuumed, just like what you do for your furnace. I was quoted the price of $89. Which is the service call price. I verified with the receptionist that this would be the only charge, since this was maintenance and not a repair call. I was assured of the price, so I scheduled. The technician arrived promptly, and as I knew it would performed the maintenance in about 15 minutes. ( It took him longer to calculate the bill than to do job). He prepared the ticket and gave me a total of $194.00. I was incensed, as on top of the $89 I was quoted, I was charged $105 for labor. I would not have ever agreed to the appointment if they had told me upfront of the additional labor charge for a basic maintenance call. I left a message for the manager. It's been about 2 weeks and nothing. I can only assume that over charging is part of their business model, and reputation and good will don't matter to this business. Don't use them if there's any way around it. read more

Very poor service and customer interaction. Tech came and said they were ordering part. After a month, told by a very rude parts manager that they don't do the work. Do not use this company. read more

WORST CUSTOMER SERVICE ON PLANET EARTH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ABSOLUTE TRASH!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Over five years being a club member and spending $14,237.88 of my hard earned money with AAA Home Services, I was yelled at, talked down towards, and treated like a second class customer. 4/25/2022 - My dryer broke and Jon M from AAA Home Services came out to diagnose the issue. it was determined two parts were needed. Jon M mentioned "since it's an LG and it's Chinese junk, it might take two weeks to get parts." Perhaps the technician was dragging his feet because he dislikes Chinese appliances? Why would that even matter? 5/11/2022 - The technician Jon M returned and determined the dryer needed more parts. 14 days later on 5/25/2022, I heard nothing. 5/25/2022 - I called AAA Home Services and was informed the parts were on order from the Warranty company. I called the warranty company and they stated parts haven't been ordered and they are waiting on a diagnosis paperwork from AAA Home Services. Why has AAA Home Services not sent over the required paperwork for my claim for 14 days? Why did AAA Home Services tell me the parts were on order when they were not? Why lie? 5/26/2022 - Gail Narsh who answers the phone for AAA Home Services transferred me three times to the same mailbox that was full for Jessica, the owner who also works in the warranty department. Gail Narsh "assured me Jessica would contact me tomorrow 5/27/2022 when she sees the sticky note on your desk." Gail Narsh talked down to me in a disrespective tone. Gail has 100% has no customer service skills, and treated me like a second class customer. Gail didn't even care. Gail acted as if I was ruining her day. RIDICULOUS! LOW QUALITY EMPLOYEE! NO BUSINESS TALKING TO THE PUBLIC! 5/27/2022 - I called AAA Home Services looking for Jessica to find out she was not in the office. Gail Narsh flat out lied to me on the phone on 5/26 to get me out of her hair. Gail had no intention of helping me at all. After being transferred three more times by Gail, to full voicemail boxes, I was able to get a real person on the phone. Brian Probst, the owner's son. I expressed my frustration to Brian Probst that I was being talked down towards, being transferred to full voicemail boxes, and I couldn't get any answers or information about my dryer repair. Brian didn't care either. Instead of apologizing Brian Probst stated, "his organization was very busy with work and we are doing the best we can and we don't appreciate you keep calling clogging up our phone lines". I explained to Brian if a real person would answer the phone, and provide me information about my repair, I wouldn't have to keep calling. Brian called me back a hour later and stated the diagnosis paperwork had been sent to the warranty company today as of 5/27 but no explanation why it took 14 days to send it. Brian was not able to provide a timeframe on the parts. I received no apology and the tone of everyone I've spoken with is rude and anti-customer service. They 100% don't care. THE LEVEL OF CUSTOMER SERVICE IS TRASH!!!!!!!!!!!!!!! 6/1/2022 - Tyler from AAA Home Services came out, took my dryer apart and deduced the issue is the motor. Why did it take 41 days for AAA Home Services to figure that out. I've received the run-around, was talked down towards, disrespected, and treated like a second class customer. Nobody has even once apologized to me at all. Worst of all, it took 41 days for my dryer to be diagnosed because AAA Home Services dropped the ball on the whole process. ABSOLUTE TRASH!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I was told this would be looked into & someone would get back to me. Still nothing. Don't waste your time with this company. I reached out to them. Dan finally called was apologetic but when I was trying to explain my frustrations he started talking over me instead of listening to me. I just hung up. They really are a piece of work. They show consistent lack of professionalism read more

DO NOT USE AAA Appliance for your electrical needs We were charged over 200.00to take a ballas out of an existing fixture and put 2 new led lights in fixture was rewired without ballas. He got me this time but he won't get me again. read more

Great service. I always use AAA because they are reliable, honest and fast. There assessments and work are always on point and I have been utilizing AAA for years. read more

************DO NOT USE THEM********8 REFRIGERATOR NOT WORKING AGAIN AFTER THEY REPAIRED. CAME LAST NIGHT TO SMELL HOUSE FROM VACATION The two technicians came out to replace my whirlpools refrigerators compressor because it was not cooling on 04/14/2023. Refrigerator was now cooling, but started to make a rattling noise that could be heard all the way to my bedroom and living room. The same technicians came out on 05/05/2023 for the rattling noise. Jay was the younger guy that installed the compressor stated nothing is wrong with the compressor And there was an older man that really did not have any good bedside manner. They looked at and the older gentleman said " Refrigerators make noises, read you owners manual" and they could not do anything else. This made me so angry, but I kept my cool. So, they left and did NOTHING AND THAT REFRIGERATORS MAKE NOISE!!!! This is warranty work for Whirlpool. Whirlpool sent another company and stated it should not be making such a loud noise. But he did not want to work on the refrigerator after somebodies bad work. Whirlpool sent out a third company out and stated that the rattling noise is not normal. He look at the part installed stated it was NOT THE CORRECT COMPRESSOR and that they pinched one of the tubes on installation. The 3rd Company is ordering a the correct compressor, but not sure when it will come in at is a hard compressor to come by as the model refrigerator is so new. THEN WHEN WE CAME HOME LAST NIGHT FROM VACATION TO SMELLY HOUSE FROM ALL THE FOOD GOING BAD IN OUR REFRIGERATOR AND MOLD IN THE FRIDGE. I know this warranty work, but if I was paying for this service. I probably would not have any recourse with their company. And they just need to get rid of the older TECHINICIAN, AS IS NOT CUSTOMER SERVICE ORIENTED. I HOPE THIS HELPS SOMEBODY read more

Made phone call to set appointment and told what was wrong and type of dishwasher I had as well as asked if this was gonna be a one stop ordeal. I was told that they carry product to try to take car of same day. Unsteady guy comes out, states what I thought it was and says part must be ordered. Zero parts doe my machine on truck anyway. $78 here's what's wrong. Cost will be $198 parts and labor when product comes in our you can try to fix it yourself. So polite(NOT) . Never will call again. Canceled for them to fix. read more

They came out to give me a quote thirty minutes before my scheduled appointment, when only my adult son was home. Told him they'd call me with a quote. I called them, and was told they could fix my Kenmore washing machine, and repairman gave me a quote. I told him to order part and move forward. Two weeks passed and nothing- called the main number- part never got ordered. Finally got out here with part and fixed it. Charged full price. Now six months later and machine is broken again. Not calling them back!!! read more

This place is a joke. Came out, opened refrigerator door and said, "bad compressor". Okay, under warranty he said after a phone call, said 3-5 days to get part. Waited 7 and called. First guy said, Don't know when it will be here, and can't find out". Second guy said, "it ships three to five business days and when it ships - should be today or tomorrow"- we will call you, and oh by the way we are sorry for what that first guy said. Third guy calls me and asks why I'm fixing it anyway. Says it's crazy, but if I want the part he will order it - huh? He doesn't even have it on order? Then he proceeds to lie and yell and talk over me until I hang up. My husband calls back - same attitude and says he's the owner (Brian). Good luck! With an owner like that you'll soon be out of business. DO NOT USE!! read more

Buyer beware!!!!! I set up a repair service for an LG Refrigerator that I already had diagnosed from another service company. When I called to schedule an appointment, I gave serial number, model number, diagnosis (need to replace compressors). I asked if they could do the repair of LG.......she said yes (other company did not because how long it's taking to get parts). She stated that she would have the repair person come out with appropriate parts to fix on the day of service. Well the service person showed up, walked in, opened the door, wrote down model number, serial number, wrote up an estimate and asked my wife for $90 for the service call. What a joke!!!! I already gave them all this information. Now I wouldn't trust them to work on my mailbox! The manager called me this morning to ask if we are moving forward with the repair. I explained everything above and requested a refund......he basically told me tough shit. Don't trust these guys!!!!! read more

Not impressed with their service at all. Called because our washing machine was not working. When I called I explained exactly what was wrong (start button would not work and was stuck). I had already researched the issue and knew they would need to get to the controller board. Explained that to them as well. She said they could take care of it and we set up a day for them to come out. Since they were coming I also wanted them to look at our built in Jennaire oven. Occasionally we get an error message on the display saying we need Jennaire service. Gave her the code we see. I had already researched this and knew the fan was bad. Explained that as well. Anyway, the repair guy gets here takes a look at the washer and tells me the start button is stuck. Then looks at the oven and had to Google the error code I had already provided when we set up the appointment. Tells me the fan is bad. Duh, I told them both of those things when I made the appointment. Cost me $120 for them to tell me what I already told them and he was not prepared to fix either. Cost to fix the washer was more than it was worth. And did not give me any confidence about the Jennaire oven so we'll wait until it just won't work and then call an authorized Jennaire repair person. I'll know to ask if they will be able to bring the parts with them on the first visit. read more

Called AAA to come out because I believe I may have a refrigerant leak because my freezer stopped working. They say someone will be out the next day between 12-4p.m. The next day at approximately "425pm", I get a call saying they're "on their way." The technician comes inside, gets his flashlight out, opens my freezer door and sees the frost I called about, doesn't take the drawers out, I offered too but he said "no", he doesn't put the fridge in diagnostic mode, doesn't get any tool out of his bag but his flashlight and uses it for 10 seconds, maybe. Then says "yep" you right you "might" have a leak? Remember, this is why I called in the first place. He starts writing up the bill and getting me a "quote" to "verify" the leak. And gives me my $90 invoice for his flashlight check of frost. Which I knew about and was the reason I called them. So I'm paying $90 for him to come out and tell me exactly what I already knew, literally the reason I called them. Now I'm told I will have to call back and have a different guy come out, which is going to cost $250, to "verify" the leak. So, $340 total now to verify the leak. This was Friday and approximately 5p.m., the technician couldn't get out of my house fast enough. The weekend was here and he was ready to go, I get it but wow I've never seen anything like this. I sat on this all weekend and it was bothering me so I decided to call on Monday. I did and finally got ahold of the Manager Bryan. He tells me I "do" have a leak. Wait? Now I "do" have one? Not "might" anymore? and he say's because of the frost buildup. I ask, if he knows this by me just telling him why didn't they tell me this on my initial call and why would he charge me a diagnostic trip fee ($90) if he can just tell me this over the phone? He immediatley backtracks and tries to get technical with me, explaining "sealed systems", which I'm familiar with already, he won't let me finish a sentence or get a word in, he has no answer and it was pathetic listening to his sorry justification attempt, he thought he was talking to someone who doesn't know anything about this kind of stuff. He clearly knew they were in the wrong but instead of doing the right thing and sending someone back out or refunding my $90 he tells me to "check to see if it's under warranty and it won't cost me anything", this is what he says to me, I couldn't make this up even if I tried. It's not about the $90, it's about principal. He was condescending, refused to hear anything I had to say, kept cutting me off and extremely unprofessional. I am really disappointed and surprised by all this, I've done business with AAA in their parts department for years and have always been pleased. By the way Bryan talked to me and wasn't at all willing to listen to the facts I will never do business with AAA. I even used to refer them, not anymore. So sad, all this over $90. Shame on AAA read more

Worst experience I have ever had. They put parts on my washer but it still didn't fix my problem. I called to speak to a manager and he hung up on me. Wife calls the owner and he won't return her calls. I spent over $300 for nothing. It's a shame. I was looking for a trustworthy company to work on some of my rental properties. But if they can't fix a washer, I won't trust them on bigger jobs. read more

Do NOT use this company!! This is the SECOND time I've had to take off a day of work because of their incompetency. I used them through the Lowes Protection Plan. Waited for them all day. Called to check on the status of the appointment. Lowes said they showed the appt. They called AAA, only to find out that it "wasn't transferred", and didn't show my appt. for the day. Scheduled today, so took the day off---again. They called me at 8:45a.m. to tell me that they couldn't make it today. Told them I didn't want to take another day off to have them not show up--so they said I "denied" their service. Calling Lowe's again for yet ANOTHER appt. DO NOT USE THIS SERVICE. When filing a claim through Lowes Protection Plan---select a company OTHER THAN AAA Appliance Sales, Repair and Parts Center!!! read more

Never use this company. My parents needed a refrigerator fixed. they ask if they work on Kenmore, they said yes. they waited one week for them to show up then the guy walked in and said they do not work on kenmore and charges them 78.00 for 1 minute. they took advantage of my parents. I called them and got the run around. They would not refund the money. I beg of you never to use this company. I called another company and had it fixed the next day. read more

Horrible place to use. Electrician was extremely rude, didn't call back so he skipped the appointment. When I called to ask where he was, he said he "tried" calling. Yeah right... And the ladies at the office are rude as well...you can hear it in their voice. They accused me of not providing them with information when it was disclosed in the contract ahead of time! Save your money and time. read more

Won't use again. They were out twice to fix my dryer. Finally told me that the electric breaker was faulty, and I needed to call an Electrician. I have a very good family Electrician who reports the Breaker was absolutely fine and the Dryer was SHOT the whole time. Meanwhile, I was charged $227.00 from AAA. read more

AAA Home Services is great! I have used them a number of times and always been extremely satisfied with their service. The technicians are professional and the company stands behind their work. read more

I cannot say enough good things about AAA Appliance repair! I called about 8:30 AM today (05/02/17), and by 11:15 AM thier electrician was here, fixed the problems, and gone! It was actually two problems that were detected. A water feature pump that was shorting out, and two defective GFI's. I would have NEVER isolated all this, much less fixed it on my own. Jeremy was the electrician, and how smart, pleasant, and informative he is! Just a super nice guy! AAA is now my go-to place for such things, bar none! They have several locations, and we used the O'Fallon one. A+5's all the way! O Fallon, Missouri read more

John S came out and repaired my dryer this morning. Called AAA at 8:30am was offered a morning or afternoon same day appointment. I chose morning, John arrived around 11:00am and my dryer was repaired by 11:45am. Honest Company, Great Service, Good Value, Great People. read more

My LG refrigerator stopped cooling after only 6 years. LG gave me contacts for their local authorized service providers, so I called AAA and they sent Mike out. Mike was very professional and easy to talk to. He said LG would require my original receipt to cover the cost of a new compressor. This is about half of the total cost, so it's a significant amount of money. I couldn't find my original receipt from 6 years ago, so I called LG and they said they will cover the cost of the part and gave me a claim number. LG told me that AAA just needed to send in the claim number with the compressor order and the cost would be covered. When I called AAA, a guy who answered the phone told me they cannot accept LG's claim number to order a LG part without an original purchase date. I told him LG, who the order is going to, told me all I needed was the claim number, and that I don't have the specific date because it was 6 years ago. He was very rude, talked over me continuously saying a specific purchase date was required, and refused to take the claim number or to call LG himself. Everyone up to that point had been very professional, so dealing with such a rude person who doesn't appear to want to help his customers in any way, or to even listen to them, was surprising and disappointing...and costly. read more

Jeff the owner treated me like a piece of dirt under his foot when I complained about the fact his technician (lee) failed to properly repair my fridge. Lee was out two months ago, ordered parts, installed them and STILL the fridge doesn't work. When I complained Jeff (the owner) treated me like shit. He ended the conversation by hanging up on me. He doesn't care about dissatisfied customers and will not care on the world about the review. Folks use this review as you wish. I will not support this company now or in the future. I hope you will not either. Does anyone know of a REAL appliance repair center? I still need one. Peace out. Gater. read more

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DO NOT USE!!! They charge $78 to evaluate the issue. If your appliance works and then stops but is the same issue.... their service is only good for 39 days... that's right .... you have to pay another $78 for them to re evaluate THE SAME THING !!!! Scam!! UPDATE: So we found out that this company in NOT Samsung certified, the part they replaced is an old model number and there is a new version that has been updated because of recurring issues and one of the things they ordered to be fixed when they came out wasn't even for our model dishwasher!! This company does NOT know what they are doing. My advice is to call the manufacturer of your appliance and find out who is CERTIFIED to work on them~!! read more

My elderly Mother was having some problems with her kitchen florescent light and it needed some work done and the blubs replaced. My husband called AAA Appliance and they quoted a price of $78.50 for the service call. Jeremy came and re-wired the light fixture and replaced with 2 new LED bulbs. The total bill was $202.50!!!!!! Thank God we had a $25 off coupon! The final bill was $177.50. What a RIP OFF! My husband call the next day and talked to Brian and got the run around he would not give him a satisfactory answer on how they bill customers. They bill customers by the job and by the hour. Which Jeremy never told my mom how much the total bill was going to be and he should have. I WILL NEVER USE THIS COMPANY AGAIN! AND WOULD WARN OTHERS NOT TO USE THEM ALSO. I AM NOW CALLING THE BETTER BUSINESS BUREAU TO COMPLAIN. read more

Tyler was very professional, had all parts k tools needed. He came in & got right to work. Answered questions. I would highly recommend AAA Home Services & ask for Tyler as your tech. read more

My water heater went out Thursday before labor day. On Tuesday I called AAA and had Jim the Plumber come to my house to fix my water heater. 6 days of cold showers was enough for me. Jim arrived and looked at the water heater and the thermostat ground was tripped. per Jim he reset the thermostat was at the house less than 20 minutes. I was charged 89.00 for a service charge. As Jim was leaving he tells me that if something happens again call him. Should have been my first clue of how less than Steller of a plumber Jim was. I go to work get home at 1 am and NO hot water in the house. I call Wednesday to AAA and guess who shows up again. You guessed it Jim. This time Expert Jim changes both thermostats and ensures me the problem is fixed. Todays bill 129.00. My wife call's me 7 hours after Jim leaves and informs me there is AGAIN no hot water in the house. So I guess I have to call again tomorrow and speak to a supervisor or Manager and speak of my displeasure with their services. So now I am going to take another cold shower tonight. This is just pathetic. I would be embarrassed to have Jim as an employee. So 218.00 paid out of pocket so far to continue to take cold showers. Lets hope this problem is rectified tomorrow and this is made right. Jim is no longer welcome at my residence we shall see if I get a competent Plumber tomorrow. OH by the way I will not be paying another dime to have this fixed. We'll see if AAA will make this right. read more

I have used AAA Home Services five times in the past few months. I have had no complaints until today. I had their technician out yesterday to trouble shoot a 20 year old washing Maytag machine. I suspected that it would cost more to repair it than would be practical. The technician came to the same conclusion so I got on the phone and talked to their sales department and ordered a new washer & dryer. They came and installed them this morning and gave me the invoice. It was $200 dollars more than what I was quoted. The price Adam in sales gave me included delivery and set up and I verified the total before I got off the phone with him and wrote it down. After I balked on the price, the technician called the salesman who told him the price I was quoted was for a 3 year warranty and my machines had a 5 year which was $100 more each. When I called and ordered, I specifically asked for pricing on the TR5 and DR5 which both have a 5 year warranty. After giving me a price on the current models he told me that I could save money on a 2019 display model that had never been plugged in. They were cheaper and were the TR5 & DR5 so I ordered them. Nothing was ever mentioned about a 3 year warranty. I called and asked to speak to the owner, I was told he was working from home and I would have to send an email that was to his attention and they would see that he got it. (Yeah, right.) So I won't say I'll never use them again, but they will not be my first or second choice. I expect someone I do business with to say what they mean and mean what they say, and for the owner/manager to be accountable and accessible. If you buy anything form them, don't believe any verbal quotes, especially from Adam. read more