Not sure if this place is still open or not. Both times I stopped by they were not open. I went…read moreduring the posted hours, but there was no one there. They did have a handwritten note taped to the window abut being closed until.......No clue what it said. Could not make out the words, dates or time. It was poorly written.

I am fan girling a little over Frank. I visited my folks…read moreover the holidays from NYC and started researching Lubbock area boot repair shops while I was awaiting my flight. I was wearing my inherited Lucchese boots and I WISH I'd taken a before photo. I've worn them a LOT in the couple of decades I've owned them and both back heels were worn down at an angle into the wood (to the point that wearing them was forcing my knees out of alignment), the wood layers were coming apart, the front sole toe border was worn down to where it met the leather on both shoes, the (originally dark brown) leather was dry and stripped of color in places. Arrived in LBB and mentioned to my parents that I'd looked up repair shops and Frank's had popped and they immediately knew who he is. Turns out, my dad has been taking shoes to him for decades. We called him the next day, he confirmed he was open so we went by to take my boots and a pair of dress shoes for my dad. When I plopped my boots on the counter, Frank let out a little "whoo". (I TOLD you they were in bad shape.) But, he quoted a reasonable price and even rushed the pick up date to accommodate my imminent departure. When we returned the next day to retrieve our footwear, I couldn't believe my eyes. My beloved but formerly oh-so-sad boots were once again made for walkin'.

In August 2021, my husband and I put a $2,083 deposit on 2 pair of custom boots. Similar to other…read morereviews, we have yet to see these boots. I made phone call after phone call to the business, but was never able to speak with the owner. The employee who answered the phone always had a reason why he wasn't available. We were assured time and again that the boots were almost done. We were told they would be done way before our son graduated in May 2025. As May 2025 approached we were assured they would be ready for us to try on when we were there for graduation. When we were in Lubbock for my sons graduation we stopped by the shop to check status of the boots. The owner was not around and his wife came out to talk to us, but didn't know the status of the boots and refused to refund us for the down payment we had made on the boots. If you are considering placing an order for boots from this shop, don't. You will put a large down payment on a product you will never see.

We really like this local business, unfortunately, Tandy has control over what they can order. Too…read morebad the big franchises have such control over the individual owners. I'll find another place to order my leather materials and tools and NOT shop the bully, Tandy!!

Full disclosure, I took boots here about 15 years ago to get a half-sole put on. At the time, the…read moreworkmanship was acceptable, but the customer service was pretty poor. Last week, I took a pair of boots in again to get the same thing done. A miscommunication led to them removing half of a good sole to put on the rubber half-sole. The workmanship was far better this time, but not what I had asked for. I took them back the next day and addressed the issue. They made it right. You can't ask more than that. I left a second pair with them to have a new heel cap installed. They have earned my business.

I have had boots resoled here at least 10 times. One pair of boots have been worn out and redone 3…read moreor 4 times. The boots are always ready when they say they will be and they always look brand new when I get them back. Always a reasonable turn around time and a fair price.

Obviously I don't buy for myself here, but I end up here anyway. It's not a bad place to visit…read more The store is well designed and the staff are nice. There is a good selection and usually a nice small sale section. Pricing is above average, but reasonable for this type of store. The quality is good and something you can count on. One of the best places in town for women under 40. I also like because the staff is not nosey or pushy.

super cute clothes and awesome customer service! ever cute nice girls who are super helpful! 100%…read morerecommend for all age groups!!

That phone number is for a check cashing place.read more

Did a great job and was done in a day. I recommend this place to anyone. Very friendly and helpfulread more