Honestly, I was pretty transparent that I hired the company specifically to move my gym equipment…read moreand some other tricky furniture pieces that required being taken apart and rebuilt. We even helped them take apart some of the items and moved the majority of the boxes. We paid for an entire day because this was Port Townsend to Coupeville and a ferry crossing was required. I tried so hard to clearly communicate my needs to this company but, when moving day came, the two men who showed up just wanted to do the bare minimum and actually charged me a fee for staying until 4:30, even though I had already asked Sound to charge me for the whole day. I am very frustrated with moving companies these days because it just seems like the movers get angry and inpatient even when you pay them a fair price. I suppose the basics were taken care, as is why I paid what I owed. But boy it sure is hard to find help these days. ​​

After horrid (expensive, disorganized, fraudulent) experiences with other movers, I was lucky to…read moreconnect with Sound Movers. It was easy to schedule the move and they fit me in quickly. They were on time. We had to wait for access to my storage area, they were patient. We warned them that we live in a heavily wooded area, off a country roads, with tight turns into the driveway and, with smiles, they were game. They drove a HUGE (30ft, 36ft?) truck right to the doors. They were careful, fast, and nice. Those are benefits you usually don't get when you're moving, The fees were reasonable and they were appreciative when I tipped. I can't recommend them highly enough. Call them. trust them, tip well. These guys are awesome.

These folks were so kind to work with from the beginning. Very communicative, clean storage unit,…read morealways available for questions. I highly recommend them for your storage needs!

From the owner: Admirals Northwest Storage is a family-owned and a reliable provider of storage services in Port…read moreAngeles, WA. Our indoor and outdoor spaces are good for short-term and long-term storage lease. Aside from providing excellent storage spaces and top-notch customer service, we also ensure a high level of security in our facility. You can rest assured that your precious possessions including documents, vehicles, boats, and moving supplies are in a safe, dry, and protected place. Call us for information on our rates and availability.

I wanna thank Isaac, in Port Angeles for all your help with the storage unit, getting back to me…read morewith all my questions and making things easier when moving out thanks again Isaac, you're a great help would recommend this place anytime it was clean and Isaac, is very helpful

Unbelievably bad customer experience. Took multiple hours to get keys to the U-Haul that I had…read morealready reserved, paid for, and checked-in online. No one is ever in the office during posted hours. I watched a guy in the storage units have to climb the fence to get his car out of the gate because it wasn't working. Do not go here.

I have been renting a space here for the past 12 years since we moved to Port Angeles. Two years…read moreago we moved our primary residence, and updated our address. Amber however forgot to update it in the computer so win the rent went up by four dollars, we had no idea. She promptly locked us out of our unit. Keep in mind, that in the 12 years we have never had one single late payment, or anything happen. But, instead of phoning us, our phone numbers didn't change, she just locked us out. When I spoke to her the following workday, she refused to apologize, and just told us to go somewhere else. I really think that if you are in customer service, you should actually consider customer service to be something important. So best of luck to those of you who choose to go here. You never know when they're gonna turn on you.

Very reasonable rates, clean facilities, friendly service, and they're reinvesting in their…read morebusiness.

This company is VERY customer support oriented. We needed a unit next day due to construction…read moreschedule change. They worked us in without hesitation even though they were booked. They brought the unit at 9pm to squeeze us in!! In a world where customer service is disappearing, it's good to know some companies get it. I teach Entrepreneurship and I will be using my experience as an example of how to build customer loyalty!

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

Mike's Customer Service was amazingly beautiful !!! I did not have to lift a finger + he gave me…read morewater to drink!

New management recently took over and are a lot more thorough with safety measures, so any previous…read morereviews are irrelevant. Mike and Tammy have done great with the place and are super nice people!

Great experience all around with this company. I would hi recommend them to anyone looking for…read morestorage in the area.

From the owner: 24-hour Access Great Customer Service…read more Digital Video Surveillance Online Bill Pay Drive-up Access Gated & Fenced Covered Parking Conveniently Located Locally Owned and Operated

Strange..... I came here to update my previous review. I know it was here because I got a phone…read morecall from one of the owners after I posted. It is well run, clean, and a good place to find storage. They have computerized inventory of their several locations, and a waiting list, if they do not have what you want. All interaction with this company was excellent!

We recently found ourselves in need of a storage unit, so my husband and I started doing our…read morehomework. After calling and talking to many other storage unit facilities we called all mini storage, and was blown away by just the customer service on the phone. They checked the availability of the size I needed and offered to hold one until I could get time to come in. Going in and setting up the unit was easy and was met with the same awesome service. We decided to go with the new units on Taylor cutoff road and can't be any happier about our choice the units are well lit. That paired with the AMAZING staff I will never rent any where else!!

Mandy is awesome! She helped me ship a package. Now that sounds simple, right? Not for lack of…read moretrying, I went to the UPS shop just down the street and found it is "closed permanently", then the UPS store that used to be downtown Port Angeles is no longer in business! The company I wanted to return an item to, has no store front operations and nowhere else to ship from, other than this nice lady. She made it work even though I couldn't use my printer. Thank you!!!!

This place is a nightmare. I loaned my friend some money to rent a unit -- put it on my credit…read morecard. We were both very clear that I was only paying for the first month and that my card number was not to be kept on file. They did it anyway and automatically charged my card the next month. Since then it's been one thing after another for my friend -- setting up autopay without permission, changing payment dates, processing payments weeks ahead of the due date without permission, then refusing to refund the money. This is a big deal when you're on a tight budget. They can screw up payments and make all the mistakes they want and you just have to deal with it, but don't you dare be late with your payment or they will lock you out. And make sure you put your lock on exactly the way they say, with the keyhole facing the right direction, or they will charge you fines. Also prepare to get locked inside the facility when the gate malfunctions -- don't worry, the cops will come eventually and let you out. The icing on the cake -- there are rodents in the units that will chew holes in your stuff and defecate and urinate on everything. I get that storage is hard to come by in this area but do whatever you can to avoid this unscrupulous business. I've had units at several places over the years and never seen anything like this -- I would sell my stuff before I'd store it here.

When I made my reservation I was told by Monte that if I had any problems with the truck on my…read moretrip, to call him & he would take care of it. When I contacted him to let him know that the truck he rented me had non-operational headlights, he told me that I had "brought it on myself" & that it was not his responsibility to make sure that the headlights were functioning properly & told me to call Roadside Assistance. When I contacted Budget, after making us wait for more than an hour, they first tried to send us many miles backwards, then referred me to a repair shop more than 2 day's drive away. They would not listen to where we actually were & were incredibly rude & unhelpful. Because of the headlight issue, I was unable to drive at night & my trip took days longer than expected. Additionally, even knowing that I would be hauling a heavy car trailer & loaded truck over steep mountain passes, Monte neglected to mention the truck's tow/haul mode feature, seriously compromising my & my family's safety. Fortunately, after a terrifying experience on Deadman's Pass, a nice truck driver informed me of the function, making the rest of the trip much safer. Why this function is not mentioned in Budget's towing information brochure is beyond me, it makes a huge difference both in the handling of the truck & with fuel economy. The entire experience was incredibly stressful & disappointing. I strongly recommend going with Penske or U-Haul instead.