This is not a professionally-run storage facility. Our belongings, including antiques from grandparents, were leaked on over a long period of time. The administrators did not notice this water damage, which must have persisted over days. Water leaked through grandfather's upholstered 19th c. armchair. Even if your unit doesn't have plumbing pipes above it, as ours did, here are apartments above all the storage units, since they are on the lower level of an apartment complex. So if someone overflows the bathtub above you, your belongings can be ruined. You might think their insurance will pay for the damage. But they force you to sign a contract stating that they have no responsibility for damage to your belongings. If they had alerted me to the water leak when it occurred, I could have collected insurance from my company, but by the time I discovered the damage, I had changed to a policy with a much higher deductible and couldn't recover anything. The damage to valuable furniture and art objects was beyond the ability of restorers to correct. The objects were of great sentimental value and I was very unhappy that I rented a unit from AAA Access Storage in Cross Plains, WI. The management was also very unpleasant and unprofessional, and did not respond to phone and email messages. And they didn't even acknowledge or apologize for what had happened. read more