Our garage door went off the tracks on a Sunday morning. I called Pro Door Doctor after looking at their glowing reviews and hoped for the best. I was genuinely surprised that the phone call was answered. I spoke with the owner Bill and he said he would come out and fix the door for me. He came by and had the door fixed in less than 15 minutes. I realize that it was an easy fix for him, however, I messed around with it for the better part of an hour with no results. The best part was when he had finished I asked him how much I owed him, he said just send me an email with your information and we can take care of it that way?! In my world that is customer service...arrived on time, repaired and I will bill you later when we get around to it. I can't say enough about the interaction we had with Bill. No other garage door company will EVER get a call from me. Kevin Simmons read more

Called in for the $29.95 tune up special. Brandon arrived in time. Seems there is a hidden service call addition of $18.95. He talked me into replacing the plastic runners for steel ones. Pointed out possible future problems which may or may not occur. Very pricey to fix if so. Biggest disappointment was finding his discarded cigarette butts in front of my house in the gutter. That's just plain inconsiderate. read more

A1 was amazing! A spring broke on one of our garage doors, causing the door not to open at all. I called A1 at 8:15 and they said they could get there between 10 & 1. Soon after they texted saying they would be there at 9:30. Soon after I received a text with a picture of James, great idea! For those that are single or elderly, great security. James was awesome, he knew his craft, and great passion for his job! He explained the issues and showed me the problem areas. The Good, Bad and the Ugly. After replacing the spring and other worn off parts it was fixed. During the process he showed me the cost of each of the parts that needed replaced and added them with my approval. Hint... if you are a senior you get a discount! He takes credit cards, tap approved! If you live in the Franklin TN area and have a garage door issue, don't hesitate to call James at A1 615-657-4308 read more

A1 Garage Door Service - A1 Truck - Garage Door Services Near Me - Spring Hill, Tennessee

We had a horrible experience with A1 and I strongly encourage you to look for any other company for your garage door needs. Our garage door spring broke and we tried to contact Pro Door Doctor, having had a wonderful experience with them in the past. Upon learning that A1 had acquired the company, we decided to move forward in hopes that the experience would be the same. We couldn't have been more wrong. We set an appointment time window when both of us could be home. The technician showed up early. He priced out the broken spring, some hinges, and other minor repairs needed that I quickly signed for while on a conference call. I came out a short bit later to check on how things were going and he said "we haven't even talked about the motor yet!" and proceeded to convince me that I needed a new motor. Additionally, he ran tests on my other garage door, which I did not give him permission to do and tried to sell me on repairs for that one as well (which thankfully I declined). All in and done, we were charged $2800 - $880 alone for a motor we did not need, is NOT quiet like the motor we had, and cost us 3x what it retails new online. I was also told that he could give me a discount that was better than the free consultation coupon that we had but the "discount" was actually signing onto some kind of warranty program that I didn't get any explanation for. We called multiple times over multiple weeks to complain and never made it past an initial Customer Care agent. They say they are documenting what you say and passing it to their "escalation team" to call you back, but you will never hear from them. I highly question the ethics and business tactics that this company utilizes read more

Jay was extremely kind and generous. He was very helpful and accommodating. Thank you Jay for all your hard work!

Rateing for TriStar paving is a 0, they will tell you one thing and do another. Get everything spelled out in a signed contract don't trust there so called word on anything! Watch out for we know one of there employees who will be all over your property without your permission looking at everything you have which made our lady neighbor friend scared for her safety. read more

Our tech Mike was personable & knowledgeable. He got our repair done in less time than we expected as well as the price was within budget. There were also here within 2 days. I can't recommend them enough. read more

poor sec. only interested in sell all new eq. 1star made claims that were not correct. ended up repairing it myself in 20 min

Albeit prompt, the service and product rendered for the price is not good. Expect to be up charged on everything. I suggest using a different garage door company! read more

We had a new door installed by Pro Door and would highly recommend. Reasonable price, extremely professional. Had Bill come out for a service call and ended up the problem was with our power source. This guy is the best!!! read more

We called them last Thursday. One our springs was broken. We scheduled a service person to come out. The soonest they could come was Mondqy. Made sure to be off work to meet the Tech by 2. Got a call that they needed to come on Tuesday. Ok, fine. But very concerned the other spring might break. The guy calls when on my way home. He's already in my neighborhood finishing up a job. Can be here in 1 minute. GREAT! I get home, meet the guy, he shows me his quote, WAY too high, 800- 1200. I said no thanks, we will look around...he said he needed a $40 service call fee!!! Noone said that at the time of appt setup. He didn't spend more than 5 minutes. We called another place and have an appt tomorrow. 400!! I would not recommend! Tech was nice though. read more

Very impressed with sales and service. We wanted to insulate our existing double and single existing metal doors and replace the damaged gasket around the doors. We met at the showroom and were shown the different types of insulation and gasket. We scheduled the work and were pleasantly surprised the installers arrived 30 minutes early to start work. We highly recommend this company! read more

Opa! William and his team did right by us. We thought our garage door was now a no-go after the flood did us dirty and bent it into a pretzel. Dr. William came out personally and was confident he could help. He gave us the quote and got to work! He had his team come out and repair it all within 2 hours - and they reinforced it too, so next time around the water may be held at bay and not turn our home into an ocean. Wishing we had them look at it all before the flood hit. But, now we know who to call for garage help in TN! We're so thrilled the garage now works! Thanks a million doc! Your new Greek client. read more

*Nice guys, but some issues and felt overpriced* Our garage door had been sticking on the way up for a couple of weeks, and then one day it completely quit working. I called Bill at Pro Door Doctor based on some Yelp reviews I saw. He said he would be there "between 10 and 12 on Monday." I had an appointment that Monday morning, and when I arrived home around 9am, there was a guy in my driveway (not Bill), and he had already opened my garage door (without my permission) and worked on it. I wasn't pleased about his coming early and entering my house without my knowledge, but I went with it, and I assumed it was fixed. He handed me the invoice for $135 and said, "Bill said you would be okay with this." Well, Bill and I had not discussed price, so I thought this was kind of odd, but again, I went with it, saying, "I assume you guys know what it costs to fix garage doors." So I wrote him a check and off he went. Note that although you will talk to Bill and he says things like, "See you Monday," it will likely not be him that comes to fix your garage door. I know this is probably common, but I would have appreciated him just saying, "My guy will be there on Monday" instead. I also noticed that his guy put a "ProDoorDoctor" sticker on my garage wall near the opener (on the paint) without asking me if that was okay. A week or two passed, and our garage door started catching just like it was before. Bill promptly came out the next morning and looked at it. He immediately knew what the problem was, telling me that the plastic on the sides had gotten old and was sticking to the garage door. He said it just needed to be replaced, and that they could replace it. He sent his guy over in the afternoon, and he replaced the strips, and now it seems to be working well. Again, he handed me the invoice, saying, "Bill said you would be okay with this." But once again, Bill had not quoted me any kind of price (I had kind of assumed it would be free since they had not initially fixed my problem). This time, it was $97, so I was up to about $230 for what seemed like a fairly simple repair. Now, I noticed that Bill said I had not initially told the guy what the problem was, or he would have probably realized it in the first place. The reason that doesn't make sense is that I never had a chance to show the guy what was wrong because he arrived 2 hours early, entered my garage without permission, and made repairs without my authorization. And I actually did try to show him the issue, but it wasn't happening at the time because it was still morning, and I guess this only happens after the door heats up in the Sun. I'm still not sure exactly what he did that cost me $135 and didn't fix the problem with my door. Bill had always promptly responded to my calls and texts, but when I texted him about the concern I had with paying so much the initial time and not having my door fixed, he did not respond to my text. Both guys were very nice and their work was high quality, but I will try a different company in the future due to the issues outlined above. read more

We bought a home and couldn't get the garage door openers to work, consistently. My husband called Pro Door Doctor and they gave us advice over the phone on how to resolve the issue! We appreciate his honesty and willingness to help without sending somebody out and charging us a fee, thank you!!! read more

All of a sudden today, the garage door wouldn't open. It would go up a third of the way and then go back down. Today was a Saturday and I called Pro Door Doctor in hopes of getting a Monday service appointment. The owner Bill, was in the area and said could come right over. Wow! Who does that these days? In no time, Bill had the garage door running like a bullet train, plus completed preventative maintenance on the other door as well. The price was fair and Bill was quite nice to talk to, he's a great guy. I would use Pro Door Doctor again without hesitation. read more

The owner, Bill, was great to work with on the phone and gave me the cost up front. He told me he would text me the name of the technician he was sending out before they arrived (which he did). It was a two person team and the guys were great to work with. They reviewed my issue with two different doors and not only fixed the problem, but they lubricated the door hinges and spring as well. They also charged me exactly what Bill quoted me. Great experience and plan to use them again. read more

I can't say enough good things about Pro Door Doctors. Bill arrived on time, fixed our door quickly and was a pleasure to do business with. I highly recommend him to anyone who is looking for honest, reliable work. read more