We have used them before and they did a fine job fairly portraying the unit and managing things but our last stay at, "Modern Comfort with Stunning Views by the Railyard" was less forthcoming. The unit was very nice but, to our surprise, it was in a commercial center with businesses on the bottom. The business were quiet but it was unexpected. We thought we were in a sweet residential area and we know Santa Fe fairly well. More surprising were the industrial buildings surrounding it. We pulled in with a Party Place warehouse on the left, and various other industrial warehouses lining the street. While most of the place has beautiful views, the front faces the warehouses. All a big surprise to us and we felt the advertising was not forthcoming. While they do indeed share the address after booking, we did not notice the neighborhood. We were more focused on "location", not neighborhood. We were there for a month and had friends in Santa Fe who also looked at location and did not realize or notice the "neighborhood". For us, that was important. Nonetheless, I assumed after staying with them they would have given me a chance to review the place. As you can see there are 5 star reviews but when I asked how come they haven't sent me a form to review I was met with no answer. The company does a good job managing the properties. They felt they had properly shared portrayed the property but we did not. The lesson, check out the surrounding area where you are staying. After many many many stays in Santa Fe and around the world, this was the first time we had such a surprise. But now we know to get a good google map of the area! read more