Total DISGRACE!! Wish I could give 0 stars. This place is in a need of serious training and a proper investigation. By the way, expect to get a bill for COVID test for $450!!
I got there 15min before they opened at 9AM, and there were about 10 people in front of me waiting, the lady took everyone's phone numbers and told me to come back in 2hours. I arrived 2 hours later and got a text it will be another 1 hour. Not great, but I really I don't want to complain about this because I know they were probably understaffed and this doesn't really affect my review.
First, when I was called in and was filling out 5 forms, a lady came in with an elderly man (I think it was her dad, but not 100% sure, very old looking), and she said she wanted to do COVID test and that he had cancer and asked if there is anything that could be done to expedite this. The woman at the counter just coldly said no and to get in line. Whatever happened to our medical professionals having some compassion?
Next, I finally made it into exam room. The doctor was very quick to come in and told me to sit down. Being always cautious of germs I asked if it would be ok to stand, to which he angrily replied no, you must sit down. I complied but already sensed this was not great start. Then the doctor asked me why I was here (which was to do COVID test) and then if I was vaccinated. I politely asked him if it is required for me to disclose this to do the test and he said no, so I said I would prefer not to say. He then said, you must tell me and then again I politely asked him if I don't tell him will he refuse the test and then he immediately snapped. When I mean snapped I mean he started yelling at me to get out of the office!! He rushed out to the corridor without even giving me a second to respond and yelled to the nurse to call police. I thought I was in a movie. This is how our medical professionals behave? I was literally in shock and really scared, and this all happened within few seconds, him constantly yelling at me, and repeating that this was his office and his rules. I have never been so embarrassed in my life and was literally scared. What did I do wrong, just asked a question? All I was trying to understand was if I have to disclose this or not. Finally, I told him I was not vaccinated and had to beg him to please allow me to get the test and finally he came back and did the swab. Now this incident from beginning to end literally happened in a span of maybe a minute, leaving no time for me to even react and leaving me in a state of shock! I have never experienced this type of behavior, god knows how this person treats people who are in real urgent care! I understand everyone has very strong opinions about vaccines, I would of hoped for some courtesy and compassion but this person certainly has none. I always want to give people benefit of a doubt and perhaps this person has been very stressed but this is not the right way to treat people. It is shameful! Further, I was told I would get my results end of day, nothing came.
Next day I called, on hold for hours no one picked up. Next day I called at least 10 times finally got through and was told they could not even find me in the system. Only when I complained they "magically" found my results.
Final cherry on top, separate visit there, my son received $450 bill for the COVID test - insurance covered $325 and I have to pay remaining $125.. whatever happened to free tests??? When we called nobody seems to care about this.
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