I visited Sugaring NYC in Flower Mound for an eyebrow wax and an eyelash lift and tint, and I'm…read moreextremely disappointed in the services I received. My technician, Taylor, openly admitted she had to practice on herself when she saw an eyelash lift on her schedule--something no paying customer should hear. She didn't provide any aftercare instructions, and when I asked how long the results would last, her vague response was "it just depends how much oil-based products you use," which offered no real guidance. I don't use any, so this answer was especially frustrating. When the appointment was over, I truly couldn't tell what she did to my eyelashes as there was no difference from when I walked in to the end of my appointment. Not to mention, I had glue left all over my eyelids and tint dye smeared around my lash line and face, pictures attached. My brows still had wax residue, and sugar was matted into my hair. When I sat up, my hair was literally stuck to the table. I regret paying for these services and would not recommend this location to anyone for the services I received. The lack of professionalism and basic technique was shocking.

Worst experience and ZERO customer service - I came here a…read moremonth ago and had one of the worst service experiences I've ever had. My esthetician was so rough that she left me bruised (I've been sugared many times and never bruise), admitted the bikini area "makes her nervous," and even left used sugar stuck in my eyebrow, on my shirt, and all over my legs. I submitted feedback through their internal review system, and they told me the esthetician was fired because of my appointment. I was promised a partial refund (even though the service deserved a full one), and nearly a month later I'm still waiting--despite calling four times to follow up. Each time I've been met with excuses and zero urgency to make things right. To make matters worse, one staff member told me they had never received complaints about this esthetician, while another admitted there had been many. Looking at other reviews on Yelp, it's clear my experience wasn't an isolated incident. I literally never write reviews but this business has shown me the worst customer service I've ever encountered, and I wouldn't recommend anyone waste their time or money here.

I received a text today, 2 days before my reservation and was given 3 hours to respond and confirm,…read moreotherwise, my appt would be canceled. After responding with irritation, I then received a call from an individual stating they were under new management and this was now their new policy going forward. I suppose they think I sit by my phone all day, and if I don't jump within their 3 hour time period, it's okay to just cancel my appt. An absurd and ridiculous way to run a business, and yes, EWC, you've lost mine after a two year run. Adios!

Went to European wax to get a full face and full bikini wax. I got to work with Haylei and she was…read moreamazing at making me feel at ease. It was my first time getting a bikini wax snd she made sure to take the time to walk me through the process. I would recommend her to anyone looking to have waxing services done.

My recent wax with Lacey was the best waxing experience I've ever had. She is so thorough and…read moreknowledgeable in her craft. She's kind and made me feel right at home with my first appointment. I'm so glad I stumbled across her business. Thank you Lacey!

We A+ service! My…read morefirst time waxing. Lacey was so awesome! I was so nervous, almost cancelled but once I was there, she made me feel confortable and she explained everything she was doing. I was very happy with her work and will be a regular customer. So glad my first time for these services was here.

Katie is great at waxing; so fast and efficient. She is also very thorough. What more could you…read moreask for?

I cannot say enough great things about Anabell's! Luciana is always amazing, full of joy and love…read more When you walk in to Anabell's you will feel the peace and relaxation. I do not know how they do it but if all the services this has been the best and most knowledgeable group of women. They are always helpful and will assist in guiding you to the right treatment for you!

Service was very fast the lady was helpful and patient with me great service I definitely recommendread more

The prices are reasonable, but they didn't even know how to do a proper chin threading. I wouldn't…read morego to this salon again. There are too many around the same area who do a much better job.

OMG !!! CIANNA!!!!! 10/10 great support person! I'm definitely coming back to her! She is patient…read moreand very accepting! She definitely goes above and beyond to making you feel comfortable and tailors to your specifics! She establishes a very safe, relaxing, supportive environment. She is thorough and educational! I definitely would recommend!!!! Thank you girl!

I have been trying to get in contact with someone about freezing my account since August. I have…read moreemailed the customer service email, called the customer service phone line, sent in FOUR "Contact Us" messages from the website, sent in a customer complaint, and called my home salon three times. I was promised a call from the manager by the end of business on 11/24 and have yet to speak with them. Every time I call, they are coincidentally out of office. I want my account cancelled and my payments refunded to me. I do not consent to any more withdrawals from my account.

I had a very disappointing experience during my recent appointment. The technician arrived 11…read moreminutes late and, to my memory, never introduced herself by name. When I politely asked how much longer it would be, her response was snippy and unprofessional. She even asked, "Why? Do you have somewhere else you need to be?" I explained that I had another appointment and would need to call and push it back. Her only response was an annoyed sigh. I had to decline an originally planned part of my service because the new product (an only option) used has something I'm allergic to in it. Throughout the service, she barely spoke to me and only offered to count down halfway through the wax appointment. It was more painful than usual and felt very rushed. Her overall demeanor made me feel like she was annoyed to be there--or at least annoyed to be working with me. To make matters worse, it has been two days since my appointment and I have not received any follow-up survey, which is usually standard. This is not the level of professionalism I expect, and it made the entire visit uncomfortable. I doubt I will return to this establishment and will definitely decline service from this technician.

Surita did a wonderful job. She was quick and gentle. This was my first time back in months. I…read morehas to stop due to chemotherapy, but I have stopped my chemotherapy.

OK, initially I had reviewed Humphrey's Salon, because that's where Kim's "Sugar Shack" is located…read more But I guess she just rents the space there at Humphrey's, and they do her scheduling and stuff at Humphrey's...but she's not necessarily a Humphrey's employee? I don't know how the salon world really works, I suppose. What I DO KNOW is that Kim is amazing. She's the nicest lady, and remembered me even though I didn't come in for, like, three months. The front desk staff at Humphrey's had screwed up my scheduling initially - like, I was supposed to be on the books, but found out they cancelled my appointment without telling me - and that was in February...since then, I've missed an appointment (they didn't call to remind me of the appointment, either, which is weird) and had to reschedule. When I went yesterday, I found out that Humphrey's is under new management, which explained all the confusion. But my review is on Kim - she's amazing at what she does - and she does hair waxing and sugaring. You can't find sugaring ANYWHERE else...it's safer, cleaner, and just slightly less painful than waxing. Kim is very thorough and makes you feel SO COMFORTABLE, despite the fact that she is, in fact, ripping out your hair from its roots. The prices are slightly steep, but comparable to what other salons are charging for waxing. Apparently she does FULL BODY hair removal, too. Just in case you were wondering. A task that large can take about 2 to 3 hours. If you have any questions about the process or experience, let me know!

Awesome Brazilian sugar wax by Lisa! Very sweet and down to earth with great holistic tricks to…read morekeep you smooth. I stumbled upon her by accident and so happy I did!

Flower Mound location review. I went on the advice of a friend and it as a really good experience…read more I don't love the upsell on product, but I get that it comes with the territory and they make extra $$ on the sales. Super convenient though and a chill environment. I'll for sure be back!

This review is for the Plano location, which I tried to add, but was unsuccessful. I have been…read morevisiting the Plano location since it opened. The first esthetician I had is no longer at the location and Jessica filled in. I couldn't be happier with the opportunity to have Jessica as my esthetician. She is wonderful at matching your desire to talk or not, which is important during these types of services. She is incredibly knowledgeable and provides great insight and instruction for aftercare. I see her once a month and her facials are what keep me coming back. If it weren't for her, I may not have kept my membership.

Laila is one of the kindest workers ever! She is so genuine & makes you feel so comfortable with…read morewhatever service she is performing. She does a great job with waxing & threading, would recommend everyone should try it once!

Okay, folks. I recently moved to Dallas and was looking for a new wax specialist. I called this…read morebusiness the moment I noticed it on Groupon to schedule an appointment. Fortunately, I was able to get in today! Lelia and I got along right away and were really enjoyable. I loved her personality in general, but we connected really quickly as if I had been coming here for a long time. While completing my wax, she made me feel quite comfortable and we had some wonderful talks. She now has a faithful client!