1. A-Tex Insurance

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Forestburg, TX

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Matthew Sand - State Farm Insurance Agent - State Farm Logo

Matthew Sand - State Farm Insurance Agent

(4 reviews)

Nobody buys insurance. What people buy is permission to stop thinking about it…read more That's the product. A quiet Tuesday. Backing out of the driveway without doing math in your head. The rain on the roof sounding like rain and not like a deductible. State Farm understood that a long time ago and put it in one line the whole country can still hum. Like a good neighbor. Not like a good corporation. Not like a good premium. A neighbor. Someone close enough to knock on the door for a cup of sugar, and close enough to pick up the phone at eleven at night. There is no Jake at this office. I checked. What there is, is Matthew Sand, and he does the unglamorous work the commercials skip. He looked at what I was actually paying, bundled the home and the auto, and yes, even a golf cart, because at a certain point the cart stops being a toy and starts being a vehicle, a liability, and one more thing you would rather not think about. So I don't. That is the entire review. And when something unforeseen happens, and eventually something always does, Matthew is there for it. Not a queue. Not a chatbot. Not a claim number. A guy who answers, and stays on the line until it's handled. Like a good neighbor. You know the rest.

Dealing with the adjuster assigned to my homeowner's claim was a nightmare from start to finish…read more Little did I realize how useless my agents would be. The claim was filed on April 2nd. We were told that the adjuster would contact us in 24 hours. Didn't happen. I asked for help from my agent and was told they could only send a request to have the adjuster contact us. Still no response. Finally after 5 days I finally heard from the adjuster. He said he was scheduled to do an inspection on a certain day. He didn't show up. Another week went by because he said the roof was too steep for him to climb and he would have to contract an independent company to do the inspection. Finally, the inspection was done on April 17th. Now we were waiting for the adjuster to submit an estimate. Another phone call/vm from me to adjuster on April 21st. He did return my call on April 22nd with estimate. I can see why reports say State Farm is loosing business. The whole process has been extremely stressful. I am looking at other insurance companies and careful reading reviews. I'm done with State Farm.

Larry Herndon - State Farm Insurance Agent - State Farm Logo

Larry Herndon - State Farm Insurance Agent

(12 reviews)

Judith has been my family's agent since she first started in insurance. She came to our house in…read moreGlendale and helped us organize for safe living. I have been in La Mirada for over 30 years; she has been a conduit for any insurance issues that have come up. I highly recommend her for personal caring and professional attention. Way to go, Judith!

One Star (would give zero if possible)…read more Judith Brown-Williams is the worst State Farm agent I have ever dealt with. After I purchased a brand-new car, she entered my information incorrectly three separate times. On top of that, she got into a shouting match with my mother simply because my mother asked where my insurance card was. Instead of calmly explaining that the insurance card would be issued and mailed, she repeatedly yelled, "You don't need an insurance card." As a New York driver, we absolutely do need an insurance card in our vehicle. Despite waiting over three months, my insurance card it never arrived. At that point, I decided to switch agents. I called her as a courtesy to let her know I was transferring. She hung up on me. When I called back to give her the benefit of the doubt, my call went straight to voicemail. I left a detailed message explaining what went wrong and offering feedback on how she could improve. She later called me back, yelling again, claiming that my new agent's information was incorrect and that she was unable to transfer clients. However, I had already spoken with State Farm corporate, who confirmed that transferring a client requires one simple step. That tells me this was either laziness or incompetence. Her lack of communication skills, poor handling of paperwork, and unprofessional behavior makes it clear that "40 years of experience" means nothing if you can't properly do your job or treat clients with respect. I strongly recommend choosing one of the other State Farm agents in Burbank, California.

A-Tex Insurance - homeinsurance - Updated October 2026

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