I have been around a long time, I am 68 Years Old, and a YELP user, Hi I am known as, A.W. By my friends. I have been repeatedly relaying on YELP, and YOU folks who use it to give me and my family feedback and your perspective. Well I recently used it to locate an automotive repair shop to fix my car. I found a repair shop named A-Tech Mobile Auto Repair here on YELP and I contacted the owner Ramon Antonio "Tony" Lerma, This shop is located distance from where I live and is near Marconi & Fulton Avenues in the Arden -Arcade area along with other repair shops. When I first spoke with Tony by phone, I explained to him I had a fuel leak, it was possibly coming from around the fuel pump area. I have had many prior years of experience and knew my way around mostly older cars and those from the late 90's, but since I have a newer type of Jaguar, did not want to have to do the work myself. When I spoke with Tony and he assured me he was more than capable of determining the source of the fuel leak and to fixing it at a very reasonable price. I told him I did not have a lot of money to spend, since I am semi- retired, I still work part-time and my family and I have fixed income.I've worked all my life to have a nicer ride for me and my family and I still can do some things myself, but I relay on others for the critical stuff. My original contact with Tony was over the phone, He sounded so confident in his abilities, He explained he had ASE certifications and that he had many years of experience having previously worked at several higher end automotive dealerships before starting his own shop. Based on ALL the great reviews I read here on YELP, plus his stated experience/expertise, and that he assured me he could have the job done/completed in a very short-time
I was pleased to have him work on my ride. I had even passed up several other repair shops because THEY HAD INDICATED it may take up to three to four days to complete. On December 28th I had my vehicle towed to Tony's Shop, He eventually made the repairs and I paid him and picked up my vehicle from this shop
NOW Here is some IMPORTANT DETAILS I DID NOT MENTION ABOVE: As I said my car was towed to Tony's shop on the early afternoon of Dec 28, 2015, and it actually took (16) YES sixteen days until I got it back from Tony on Jan13, 2016. After the first few days the vehicle was at the shop, I attempted to contact Tony by phone several times, when I was finally able to reach him, he assured me he was on it and would have it done ASAP. He told me the issue was a plastic cracked tube at the top of the fuel pump itself and that he tried to use a J-B Weld type bonding product on the plastic tube to fix the leak, he explained he was trying to stay within my budget.Well I don't understand why when he discovered the issue he did not immediately let me know and why would use such a product on a critical fuel component and not tell me that the upper fuel pump was cracked beyond repair. He then told me I was going to have to get a another fuel pump, he would later find a used one he said cost $150, Tony later told me he had installed it and that the vehicle still had a fuel leaking issue and that he would have to replace two rubber fuel seals at a cost $22 each and that he could only get the seals from a specialty parts vendor called FPS and that it would take a few days for them to arrive at his shop.I mention that O'Reilly carried the same seals for less than $15 each. My biggest MISTAKE was trusting him, what I had read about him on here and not going up to his shop and meeting him in person when I had my car towed to his shop. To say the least I and my family spent 16 days without my vehicle being repaired, my wife and I took off about a week from working because we had no vehicle; we caught the trolley, bus and rides from friends during this time. On more than five occasions, I came up to the shop to see the progress of the repair, I should have known the first time this place was not the place for my vehicle to be, He has a small lot full of trash and junk vehicles. even how he maintains the inside portion of his repair shop indicated he was messy. sloppy and disorganized.
I only saw Tony briefly present at his shop once, I mostly could not even reach him by phone. I have only met him face to face twice the last time was when I paid him. On one occasion I found my vehicle outside of his shop, with the passenger window cracked open and the vehicle was left unlocked, giving anyone access to my personal belongs and that it had significant smell of gasoline emitting throughout the my vehicle. How he treats my vehicle was unacceptable to me and made me angry. I thought about taking my vehicle, but weight the options I really Thought the other TWO bad reviews on here were just made up stuff, NOW I know those folks were really TELLING the TRUTH about TONY'S LYING ASS!. You can see he got new reviews up here that was left for him the same day I got my car read more