This really was a nice place. But when there's an ISSUE, it can impact my overall rating. The Vista Montana suite (we stayed in room 20) was lovely. The bed was really comfortable, the view was great, from the spacious, well-equipped deck with that incredible red rocks view. Lots of attention to detail here. The deck had a table and chairs in addition to two chaise lounges, and they really figured out privacy by providing a high enough wall to prevent you from seeing your adjacent neighbors.
Location is great - mostly quiet residential area, but very close to restaurants and shops at the big 89A intersection. Adjacent city park can occasionally be noisy.
The electric fireplace was a nice touch, it worked well and didn't add heat and provided a nice faux flame. Television was huge (we didn't use it) and seemed to offer plenty of channels, plus the streaming service options. Bathroom was also really nice with a jetted tub, nice shower, good pressure, double vanity sinks, and great smelling bath products.
Check in was smooth, and the gentleman at the front desk was helpful and accommodating (we asked for cream for the coffee and he provided fresh, not just the little creamers normally in the room). I think that was Mr. Buillet. I liked him. And the room was really clean.
In the morning, it was so nice and peaceful on the nice private deck with that view, the comfortable lounge chairs, so serene. And not humid, just so pleasant. Then around 10 AM, the landscaping starts. 11. Noon. Almost the entire time, you hear the sound of gas powered trimmers and such. We actually called to ask if they could stop, or find out when would they be done, and the woman we spoke with said she'd ask the guy to move to a location farther away. Which he did for a very short while. We had left to do sightseeing, came back, still the landscaper. 1, 2, 3, 4, 5 PM, still going. We didn't say anything. BUT there was a knock at the door that evening, and it was the woman we'd talked to saying we had called to apologize for not providing housekeeping service. We didn't call, because we DID get housekeeping service, which was quite good, actually. So we explained we didn't call, and whomever did call had to get the room number wrong. We took the opportunity to bring up the landscaping saying wow, the landscapers are still going now. Well, the response from this woman was a lot less than ideal for us. There was an initial apology, followed by a series of explanations.
She really kind of pushed the idea that we shouldn't be complaining about the gardener and the noise between 10 and 3 because well it could've been from 8 AM to 6 PM, when they normally work. A whole lot of other things that went wrong in that conversation and it really rubbed me the wrong way. She could've just left it at sorry but she didn't. She continued talking.
"Well I had to send the one guy home, so the other guy was by himself." So basically what, we're lucky that it could've been worse? I mean we're paying $450 a night and we have no option for not hearing landscaping noise during the entire day every single day because they have a landscaper here daily, is that correct? Here's a summary of the message I heard:
A) The landscapers are on premises 7 days a week, and for longer hours than even we experienced ("you're lucky it was only 10-5 today because it's normally roughly 8 AM to 6 PM..). What prompted that statement was our question why can't they do it during the week instead of the weekend when they likely have so many more guests.
B) We inconvenienced the resort by saying something about it ("I had to send one of the workers home so you could enjoy your day without their noise, so that put extra work on the remaining landscaper").
C) The reason for the daily landscaping is that people complain if the grounds don't look good. I'll do some research to see if i buy that. There are under 25 rooms, the grounds are large but not huge and we've stayed at resorts with hundreds of rooms that we don't hear landscapers. But nobody complains that the sound of the equipment puts a damper on an otherwise serene experience? And I checked the reviews, the only mentions of landscaping relate to the nicely manicured grounds, not the nose. But people HAVE mentioned the other noise issues that come from the adjacent city park (children playing primarily) or the dump trucks in the morning. So you'd think SOMEONE would mention landscaping noise if they're there every day all day, particularly if people mention other types of noise.
You sit there in a lovely resort in laid back Sedona but that noise is a little more than incongruous with that vibe. It's a little hard to ignore. We probably wouldn't return. read more