This review is delayed because I wanted to write it calmly and thoroughly, but is in relation to an…read moreinteraction between myself, my mother, and Emily (I think this is her name) at Wag Happy Pet Salon in Bernardsville, NJ on February 6, 2019 in the morning.
My mother and I went to Wag at opening time to ask Emily to fix the haircut she gave our dog, Lua, because the cut was very uneven and looked hastily done (the top of the tail is snipped by the rest is still at full length, the face trimming is not even, one set of eyelashes is shaved off but the others are there). We politely asked Emily if there was any chance that she would have time to fix the haircut, fully understanding that she might be fully booked and unable to do so, but trying nonetheless since we arrived just as the salon opened and no dogs were inside being groomed yet.
Immediately after we asked, Emily put on a sour face and very rudely said to my mother, yelling: "No, I don't have time. You come in here every time and change what you ask for. You bring your dog in late. And no, I'm not going to fix it, that's what you get."
To start with, this was the only time we had asked for a slightly different cut. We usually get our dog shaved down completely so she doesn't feel hot, and this time we asked to keep it a little longer all over just because it was winter. So it's a lie to say we change what we ask for every time.
Second, we brought the dog in late once and called to apologise profusely about it after mixing up timings of two back-to-back appointments. We acknowledged the mistake on our side, but to say we bring our dog in late for appointments every time is a falsification of the facts.
Above all of this, Emily is disgustingly rude to her customers in what is entirely a customer service field. It's not hard for her to politely tell us that she didn't have time and suggest making an appointment for another time to fix the dog's cut, but to yell at my mother (a woman older than Emily for whom she should show at least the most minimal decorum due to my mother's age) that she wouldn't fix the dog's cut is unprofessional, impolite, crass, and truthfully, not worth our time or money.
Beyond the despicable behavior of Emily, there's also the fact that the job she did was very, very bad (one of my dog's nails was also clipped to the point of bleeding - I have photos to prove all above claims). When we pay almost $100 to get the dog groomed and trimmed, and the dog comes back looking like she's gone through a lawn mower, I'd strongly suggest taking your business somewhere else. There's no point in paying so much to be treated like trash and have your dog coming out looking worse than what you could have done with an hour of grooming.
I'm extremely disappointed in Wag Salon. They hurt my mother's feelings (she was very shaken up after this event) with Emily's poor behavior and have no sense of ownership of the business to treat their customers kindly and politely or to even be in touch after an incident like this.
We are taking our business to Morris Animal Inn from now on and strongly suggest anyone reading this to do the same if they want a good groomer and to interact with kind people. Their facilities are clean, their staff are friendly, they do an amazing job, they don't treat you like you're exasperating them with your mere existence, the dog is happy to go to them, and they always greet and leave you with a warm smile and good manners - both of which are in dire need at Wag Salon, and specifically with the incredibly rude, inconsiderate, and uneducated Emily.
Shame on you, Wag Salon, for employing someone with so little tact and respect for other people, and allowing her to perform a bad job and get away with it.
