They have been helpful and worked with me on autopay issues. Stuff seems secure and cameras…read moreeverywhere and gated and believe there is 24 hour security on facility as in many places have a live in attendants

The facility is well maintained. The management is friendly. The pricing is pretty good. I would…read morerent from here again.

Great storage unit for the price. Never had any issues and they didn't penalize me when I…read moreaccidentally missed a few payments.

EGADS! I am not sure…read morewhere to start. This place needs to be shut down. I'm angry at myself for being stupid enough to store anything here. I had 2 units here. After you pay your money, you'll get a notice about 'moisture' and 'condensation' that they consider as 'normal'. I mean, they ask you to put tarps over and under your stuff... it's that bad. One unit was in Bldg E - condensation my ass. Roof leaks. Door leaks. Water on the walls, ceiling... thank God I didn't store much in this unit. (Will post pics when I get time). Stuff was flat out ruined... and this in the winter months, no less. Other unit in Bldg H... even though the doors were closed, somehow it got full of dandelion type seeds from the wind! There were moisture issues here, too. The place wasn't constructed correctly. The roof doesn't have insulation, so, yes, it will condensate and 'rain' down on your things. Plus, the cheap particle board construction draws moisture. The paved areas outside have cracks... that draw in water that has no where to go except evaporate through the buildings. Ever heard of crack repair sealer? How about penny wise and pound foolish? Some issues with water draining from the roof into the doors, etc. Had about 5 mistakes in my bill - all in their favor, of course. I suppose i should be thankful they fixed them. Further, they don't take credit, debit, Internet, or any payments other than exact change. They're gonna get those late fees from ya one way or another. They do supply pallets (when they have them!), but really, the owners need to either properly maintain this place - or properly build it in the first place. I took pictures after a rain, I'll post them sometime. Store your stuff outside under a tarp, it's cheaper, and the tarp won't leak. Plus, there's just a bad vibe about this place.

If you want to rent from an owner who Care's I would look elsewhere. After being a loyal paying and…read morequiet customer I was informed I was informed that I was not welcome to park my vehicle while riding the motorcycle I was storing and was towed. They will gladly take your money but you'll find out where you stand if you ever have an issue

Found the website. They don't post prices and you have to send in an email request to find out…read morepricing and this is the response I got: "We are probably full depends on size call 887-9292 after 2 and see" I said, "I don't think I will. Your company has made it very difficult to find out pricing and I don't think I want to deal with that. Too much work on the part of the customer." Their reply, "Thank you" Wow. How about just give the prices to customers. First you make us email you and then you reply with that and ask me to call you at your convenience? The smart ass "Thank you" just tops the whole thing off. Rude.

Cannot say enough about Joy! She was EXTREMELY helpful and made my experience one of a kind! My…read morefiancé and I have been in the market to get a storage unit for awhile now but recently we are needing to move. Joy helped set us up with a storage unit and we got the ball rolling all in a day!

I was lucky enough to get the last 10x26. Very nice lady held it for me. I hate storage prices but…read morethey are what they are. It makes me want to own a storage facility. The place is very conveniently located behind Taco Bell in over by Chesterfield Family Center. The Facility and the gated compound and open seven days a week between the hours of 6 AM and 9 PM. Everyone is issued a code and you can do automatic billing pay online with a credit card. They do not have outside storage. They have many sizes to choose from if they have an opening. Large pathways in between buildings enough for the largest moving trucks or semi's. They sell locks if you don't have one. Hope this helps!

The service here is excellent...Brad is always kind and helpful...(we've had some family issues out…read moreof town a lot and he's been quite understanding and reasonable when I've had to make a payment late) the grounds are always super clean and I've always felt safe here even after dark. I highly recommend this storage facility

In immediate need of a storage unit, we first tried a U-Hail storage facility, but decided against…read morerenting the only unit left as it was well over double the size we needed. Given that the plan was to unload our vehicle and immediately leave for CA, and it was 4pm on a Saturday, we were in a bit of a panic to find a place that was still open. Best storage was one of few places with office hours till 5pm on Saturdays so we rang them up to confirm availability. The gentleman in the office set us up with the perfect unit size, at a rate that was great compared to other storage facilities. Drove through the gate (which you can access from 4am (I think?) to 10pm, loaded up our storage unit (all first floor!!), locked up and then headed along our merry little way. Or so we thought... Right at 5pm, while buying snacks around the corner for the road, we discovered that the ID we used to photocopy for their records had been left behind, so we frantically dashed back. The office was closed so we emailed and called, and within 10 minutes someone reached us and returned to the office to give the ID back. Can't even begin to explain how grateful we were, since having your drivers license is pretty important when traveling through multiple states. Even without customer service that went above and beyond, Best Storage would have been 5 stars for pricing, availability, operating hours, and unit accessibility. But returning after hours to get our ID back really meant a lot to us, which definitely put Best well above all the rest.

If I had the option of giving them "no" star at all, I'd check that option. Worst customer service…read moreI have ever received. And I suggest going to a different U-Haul. Do not waste your time, effort, money, or gas dealing with that shady manager or establishment. He's lucky I have not called or emailed corporate offices about his demeanor, his character, his lack of ethics, profiling and overall unprofessionalism. I will not ever forget our conversation, events on that day. Duly noted. Hard to believe that U-Haul, doesn't vet their managers. It's managers like him that run businesses into the ground, and run customers away. My company will be looking to do our business elsewhere in the future. Good Riddance!

Got here at 9 when my check out was supposed to happen. One employee working and a HUGE line…read more It's 9:40 and I'm still 8 people away from getting to the checkout. What's the point of reserving and having a check out time if U haul doesn't care or look at them. They had to know they had a ton of checkouts and to only have one employee working is horrible. The manager needs to be on notice. I used a Penske truck last time and it took me 15 min to check in and be on the road. Next time I'm going back to Penske! Right when I took the picture another employee finally showed up. It's easily going to take me over an hour to check out the truck! Poor service!